BestGuide | Help Desk

Zendesk

4.8 BestGuide's Rating

Large marketplace of apps and integrations
20% increase in avg. workforce efficiency
Trusted by over 100,000 businesses

Free for 14 days- no credit card required >

Visit Site

Freshdesk

4.7 BestGuide's Rating

Omnichannel support across email, chat, phone, web, and social media
Boost your support with 650+ apps
Trusted by over 50,000+ customers worldwide

See Freshdesk deals & promotions >

Visit Site

Zoho

4.7 BestGuide's Rating

Integrates with 200+ popular third-party app extensions
No credit card, no software to download
GDPR, HIPAA, and CCPA compliant

15 Day Free Trial >

Visit Site

ManageEngine

4.4 BestGuide's Rating

World-class IT & enterprise service management platform
Service desk with data & process segregation for multiple departments
Available both on-premises and in the cloud

30 day free trial >

Visit Site

The Best Help Desk Software Deals This Week*

Freshdesk – Free trial, no credit card, no hassle – sign up only takes 2 minutes.
ManageEngine – Free for 14 days - no credit card required
Freshdesk – Free trial - no credit card required

* Deals are selected by our commerce team.

Frequently Asked Questions

Question:

Are there pre-built integrations with popular third-party applications, such as email platforms or project management tools?

Answer:

Yes, the recommended help desk software comes with ready-to-use integrations for popular third-party apps like email platforms and project management tools. This ensures a hassle-free setup, allowing your team to streamline processes effortlessly.

Ask an expert: Zendesk »

Question:

Is there a trial or demo period available to assess the software's suitability before making a purchase?

Answer:

Yes, Many solutions we've reviewed provide trial or demo periods, offering a chance to assess the software's suitability before purchasing. This allows you to explore features, interface, and functionality, ensuring a perfect alignment with your organization's requirements.

Ask an expert: Zoho »

Question:

Is it possible to configure different levels of access for support agents and administrators?

Answer:

Llisted help desk solutions offer customizable access levels. This allows your support team to efficiently handle day-to-day tasks, while administrators can manage settings, permissions, and system configurations. This capability is crucial for maintaining security, streamlining workflows, and ensuring appropriate access tailored to each team member's role.

Ask an expert: ManageEngine »

Question:

Can you help transfer data from our old ticketing system to the new one?

Answer:

Our recommended help desk software offers robust tools and support for transferring data from your old ticketing system to the new one. Most of the companies also provide dedicated consultant to walk you through the process at no cost.

Ask an expert: ManageEngine »

Question:

How easy is it to set up and implement the help desk software?

Answer:

Our research, based on user reviews and company information, indicates that these solutions offer user-friendly interfaces and clear onboarding processes. Users appreciate and often commend the robust support provided, ensuring a smooth implementation experience for businesses of all sizes.

Ask an expert: Zendesk »

Our Top Picks

BEST OVERALL

Zendesk

BOTTOM LINE

World's #1 CRM platform for business of all sizes

Visit Site

BEST VALUE

Freshdesk

BOTTOM LINE

Help desk software trusted by over 100,000 businesses

Visit Site

TOP PICK

Zoho

BOTTOM LINE

Visit Site

How BestGuide Works

At BestGuide, we pride ourselves on transparency. Our recommendations are based on a combination of research, expert insights, and partnerships with brands that support our platform. Yes, brands pay for placement, and we take that into account alongside other key factors like reputation, services, and customer satisfaction to provide you with useful, curated results. Ultimately, we make placement decisions based on what we believe serves both you and our platform best.

Why Trust Us?

Our team carefully evaluates brands using customer reviews, industry trends, sales performance, and direct assessments. In addition, we consider advertising budgets and compensation from our partners. While paid placement is a factor, it’s not the only one—we prioritize brands that demonstrate quality and reliability while meeting the expectations of our audience.

BestGuide Star Ratings: Balancing Data and Judgment

Our star rating system is designed to simplify your decision-making process. It incorporates multiple factors, including customer feedback, brand reputation, satisfaction rates, and sales conversions. While partnerships and advertising budgets do influence rankings, we aim to provide a balanced perspective that highlights standout performers in each industry.

Why Your Results May Vary

Search results on BestGuide are dynamic and may differ depending on when or how you search. Factors such as brand availability, timing, and budget allocations can impact placement. Additionally, updates are processed through global data centers, which may cause slight variations in results depending on your location or when you search. This flexibility allows us to provide the most relevant and up-to-date options tailored to your needs.

Personalized Results for Your Needs

BestGuide also tailors results to match the context of your search. For instance, if you’re looking for home security systems in a specific region, we prioritize brands that can service that area. This ensures your results are as relevant and practical as possible.

The Bottom Line

At BestGuide, we combine research, industry insights, and paid partnerships to bring you curated recommendations that meet your needs. Our approach balances brand compensation with a commitment to quality, ensuring that we provide results you can trust. While paid placements are part of our model, we make decisions thoughtfully, always keeping your best interests in mind.

Best Help Desk Software of 2024

Boost customer support, manage tickets, and elevate service with Help Desk software. For our top picks, see our ratings and comparisons below.

Zendesk

Freshdesk

Zoho

ManageEngine

The Best Help Desk Software Deals This Week*

* Deals are selected by our commerce team.

Top Help Desk Solutions by Features and Benefits

Frequently Asked Questions

Our Top Picks

Zendesk

Freshdesk

Zoho

How BestGuide Works

Why Trust Us?

BestGuide Star Ratings: Balancing Data and Judgment

Why Your Results May Vary

Personalized Results for Your Needs

BestGuide also tailors results to match the context of your search. For instance, if you’re looking for home security systems in a specific region, we prioritize brands that can service that area. This ensures your results are as relevant and practical as possible.

The Bottom Line