Service Evaluation
Introduction
Choosing the right hearing aid can feel overwhelming, especially if you are noticing early signs of hearing changes like trouble following conversations, difficulty in noisy settings or relying on captions to understand dialogue. Many adults begin searching for simpler, more affordable solutions and discover a growing market of over-the-counter (OTC) devices. Among these options, Audicus stands out as one of the best-known online hearing aid brands in the United States.
Audicus offers modern hearing aids with technology typically found in prescription-level devices, including Bluetooth streaming, noise reduction and remote adjustments. Instead of requiring in-clinic visits, the brand focuses on accessibility, letting users order online and receive support from hearing specialists through remote care. This review takes an unbiased, fact-checked look at how Audicus works, what customers report, how the product line compares and whether the company is a good fit for your needs.
We’ve analyzed verified customer feedback, brand documentation, third-party evaluations and policy details to create a clear and responsible assessment. If you want to compare Audicus with other leading hearing aid companies, you will find links throughout the review to help guide your next steps.
- If you want to compare Audicus with other brands, visit: Hearing Aids Buyer’s Guide
How Audicus Works
Audicus operates primarily online, offering an accessible process for adults who want hearing support without repeated clinic visits. Everything begins with the Audicus online hearing test, a free screening that provides general guidance on your listening profile. While it is not a clinical audiogram, it helps determine whether OTC devices may be suitable for your hearing needs.
After the screening, users can browse the full product lineup, including RIC (Receiver-in-Canal) and CIC (Completely-in-Canal) options. Once a device is selected, the hearing aids are shipped directly to your home. Setup is completed using the Audicus app, where you can adjust volume, switch listening environments and request remote programming from a licensed specialist.
If you prefer speaking directly with a support team member before buying, the company offers phone assistance for questions about setup, pricing and product selection. You can reach their team at (866) 506-1928.
Audicus also offers monthly leasing options that include free upgrades every 18 months, making it easier for users to stay on the latest technology without paying the full price upfront. All purchases come with a 100-day money-back guarantee and lifetime audiology support, two policies that set the brand apart from many OTC competitors.
Audicus Models
Audicus currently offers four hearing aid models: three RIC (Receiver in Canal) devices and one CIC (Completely in Canal) option. Prices vary based on features, battery type and whether you choose upfront payment or a monthly lease. Call (866) 506-1928 for pricing.
Omni 2 (RIC) — Best Seller and Most Advanced
The Omni 2 features advanced background noise reduction, automatic adaptation across up to six listening environments, and an omnidirectional speech finder designed to improve clarity in busy settings.
Spirit 2 (RIC) — Mid-Range Performance
Spirit 2 delivers strong sound quality with noise reduction and adaptation across four listening environments, ideal for daily conversation and active lifestyles.
Wave 2 (RIC) — Most Affordable Bluetooth Option
Wave 2 is Audicus’ budget-friendly RIC device with premium Universal Bluetooth, custom programming and convenient at-home adjustments. It targets users seeking modern connectivity at the lowest price point.
Mini 2 (CIC) — Completely in the Canal
The Mini 2 is a discreet, earbud-like hearing aid that fits entirely inside the ear canal. It auto-adjusts to your environment, reduces unwanted background noise and offers a rechargeable battery designed for full-day use. This model is ideal for users who prioritize appearance and want a nearly invisible hearing solution.
Who It’s Best For
Audicus is best for adults with mild to moderate hearing loss who want an online, tech-friendly, convenient experience without frequent clinic visits.
Stand Out Features
Online and Remote-First Care
Audicus lets users complete screening, purchase and support entirely online, with remote adjustments performed by licensed specialists.
Advanced Listening Technology
Devices offer noise reduction, environmental auto-adapt, Universal Bluetooth, omnidirectional speech detection and custom programming.
Flexible Payment Options
Customers can pay upfront or choose a predictable monthly lease with upgrades every 18 months.
App-Based Controls
Using the Audicus app, users can control volume, environments and request remote tuning from specialists.
100-Day Money-Back Guarantee
All purchases include a risk-free 100-day trial, significantly longer than many OTC competitors.
Lifetime Audiology Support
Audicus provides ongoing access to hearing specialists for users who need continued guidance.
Audicus Omni 2 Overview
The Audicus Omni 2 is the company’s top-performing RIC model and its most popular hearing aid. It includes Bluetooth streaming, enhanced noise reduction and automated adjustments across up to six listening environments. Independent Audicus Omni 2 reviews often highlight strong clarity, intuitive setup and reliable app performance. Some users mention shorter battery life when using Bluetooth streaming, which also appears in Audicus hearing aids complaints, but overall feedback suggests high value for the device’s price point.
Pros and Cons
Pros
• Multiple models for different needs and budgets
• Remote adjustments without in-clinic visits
• Advanced listening features for OTC pricing
• Flexible leasing with technology upgrades
• 100-day money-back guarantee
• Lifetime audiology support
• Bluetooth streaming options
Cons
• Not suitable for severe or profound hearing loss
• Leasing requires a startup fee
• Rechargeable batteries vary in performance depending on Bluetooth usage
• RIC models are less discreet than the Mini 2 CIC option
Who Makes Audicus Hearing Aids?
Audicus hearing aids are produced through established global OEM partners that supply technology to major hearing-aid brands. While the company does not list specific manufacturers publicly, the hardware quality aligns with industry standards and modern engineering practices seen in reputable hearing devices.
Is Audicus Legit?
Yes. Audicus is a legitimate and well-established provider of OTC hearing aids. The company has an A rating from the Better Business Bureau, transparent return policies, remote support from licensed specialists and consistent feedback across trusted review platforms. Independent Audicus hearing aid reviews note strong customer service and value for the price. Complaints tend to focus on battery expectations or the limitations of OTC technology, rather than concerns about legitimacy.
Final Verdict
Audicus offers an appealing combination of affordability, modern technology and remote-first support. Its lineup of Receiver-in-Canal (RIC) and Completely-in-Canal (CIC) devices covers a wide range of listening needs, and the Audicus Omni 2 stands out for delivering advanced features typically found in higher-cost prescription models. With flexible payment options, lifetime audiology support and a 100-day money-back guarantee, Audicus provides a transparent and low-risk path for adults exploring OTC hearing aids.
While it may not be the best choice for users with severe hearing loss or those who prefer in-person evaluations, it remains one of the strongest online options available.
- If you want to compare Audicus with other brands, explore our full Buyer’s Guide →See top hearing aid brands
Reviews
Heather D
I have been very happy with my Audicus hearing aids. They are low cost, excellent customer support and work wonderfully. I use their lease program that gives me an upgrade every 18 months wh...
I have been very happy with my Audicus hearing aids. They are low cost, excellent customer support and work wonderfully. I use their lease program that gives me an upgrade every 18 months which I am very happy with. Not only does technology advance, but also my hearing changes over time so upgrades are important. I have never had a problem with my aids and my quality of life has improved immensely.
Tim S
I have been a hearing aid wearer for 20 years Audicus hearing aids are by far the best I have used. **************** is bar none the best one phone call and a zoom call they made adjustments...
I have been a hearing aid wearer for 20 years Audicus hearing aids are by far the best I have used. **************** is bar none the best one phone call and a zoom call they made adjustments. These work great I have severe hearing loss tried several hearing aids and then I found Audicus problem solved I highly recommend them Thank you
Steve K
I just received my 3rd set of hearing aids from Audicus. Omni series 2, rechargeable. Each time I get a new pair, they are better, have more features and cost less. The customer service is o...
I just received my 3rd set of hearing aids from Audicus. Omni series 2, rechargeable. Each time I get a new pair, they are better, have more features and cost less. The customer service is outstanding. I fully expect that I will stick with Audicus. If the battery life could be lengthened to 20 hours nor more, I would give them 5 stars.