On this page13 sections
- Ratings and complaints
- Next Insurance vs. competitors
- Pricing
- Step by step
- ERGO NEXT Insurance legitimacy and licensing
- What is ERGO NEXT, and what changed?
- ERGO NEXT cost
- Claims, renewals and cancellation
- ERGO NEXT complaints and how to avoid problems
- Who should look elsewhere
- What customers say
- Alternatives
- FAQ
ERGO NEXT fits low-risk small businesses that want fast online coverage and certificates; get a second quote if your work is higher risk. It is a legitimate online small business insurer: NEXT was founded in 2016, ERGO (part of Munich Re) bought all of it for a $2.6 billion valuation on July 1, 2025, and AM Best upgraded its financial strength rating to A+ (Superior) in September 2025. You can quote and buy general liability, workers' comp, a BOP or professional liability online in about 10 minutes, with advertised starting prices of $14 to $25 a month and prorated refunds if you cancel. The tradeoff is service: Trustpilot reviewers rate it well overall but complain about slow support, audits and non-renewals, and BBB lists 109 complaints in three years.
- Company
- ERGO NEXT Insurance (formerly NEXT Insurance), Next Insurance, Inc., Palo Alto, California; founded 20162
- Owner
- ERGO Group AG, a Munich Re company; full acquisition closed July 1, 2025 at a $2.6 billion valuation (ERGO already held about 29%)3
- Financial strength
- A+ (Superior) from AM Best, upgraded from A- (Excellent) in September 2025 after the acquisition4
- Starting prices
- General liability from $19/month, professional liability from $19/month, workers' comp from $14/month, BOP from $25/month (based on active policies as of April 1, 2026; not guaranteed)1
- Customers
- More than 750,000 US small businesses across 1,300+ professions, per ERGO NEXT2
- Cancellation
- Cancel any time online; prorated refund of unused premium to the original payment method in 5 to 10 business days6
- Claims
- File online; company goal is to respond within one business day, with a 15 day median resolution time (its own data, 2021 to October 2024)5
- BBB
- A+, accredited since May 2, 2018; 109 complaints in the last 3 years7
Pros
- Buy online in about 10 minutes
- Low advertised starting prices for low-risk businesses
- Instant certificates of insurance
- A+ (Superior) AM Best rating since the Munich Re ERGO deal
- Cancel any time with a prorated refund
Cons
- Support delays are the top complaint on Trustpilot
- Audits and non-renewals frustrate some customers
- Starting prices aren't guaranteed and may not apply to your trade
- Not every coverage is available in every state
Best for: Freelancers and small, low-risk businesses that want to buy common business coverage and certificates online in minutes.
Skip it if: You run a higher-risk operation, want a dedicated local agent, or need complex coverage that benefits from comparing several carriers.
Next Insurance vs. competitors
| Company | Carrier rating (AM Best) | General liability from | BBB |
|---|---|---|---|
| ERGO NEXT Insurance | A+ (Superior) | $19/month | A+, accredited |
| biBERK (Berkshire Hathaway) | A++ for Berkshire's major insurance subsidiaries | $27.50/month | A+, accredited |
| Thimble | A (Excellent) for underwriters Markel and National Specialty | $17/month | A+, accredited |
Next Insurance pricing at a glance
ERGO NEXT advertised starting prices, as listed October 20261
| Coverage | Starts at | Buy online |
|---|---|---|
| General liability | $19/month | Yes |
| Professional liability (E&O) | $19/month | Yes |
| Workers' compensation | $14/month | Yes |
| Business owner's policy (BOP) | $25/month | Yes |
| Commercial auto | Not published | Yes |
ERGO NEXT says starting prices reflect existing premiums of active policies as of April 1, 2026, are not guaranteed, and that applicants are individually underwritten. Your price depends on your industry, location, payroll, revenue and claims history.
Next Insurance, step by step
Get a quote
Pick your coverage and profession online and answer questions about your business; ERGO NEXT says quote and purchase take about 10 minutes.
Adjust and buy
Choose limits and add policies, then pay online. Coverage is subject to underwriting and isn't available in every state.
Get your certificate
Download your certificate of insurance from your online account right after purchase and share it with clients or landlords.
File claims online
Log in, open the Claims tab and file; a claims advocate follows up. Non-customers use a separate claim form.
Renew or cancel
Policies renew automatically after 12 months, with notice 35 to 95 days ahead. You can cancel any time online for a prorated refund.
ERGO NEXT Insurance legitimacy and licensing
Yes. NEXT Insurance was founded in 2016 by Guy Goldstein, Alon Huri and Nissim Tapiro in Palo Alto. ERGO Group, part of Munich Re, completed its purchase of 100% of NEXT on July 1, 2025 at a $2.6 billion valuation, and the brand is now ERGO NEXT Insurance. NEXT publishes its agency license numbers state by state.
After the deal, AM Best upgraded NEXT’s financial strength rating to A+ (Superior) from A- (Excellent). BBB rates ERGO NEXT A+ and it has been accredited since 2018. Policy obligations rest with the issuing insurance company named on your policy, so check that name on your declarations page.
What is ERGO NEXT, and what changed?
ERGO NEXT is the new name for NEXT Insurance. ERGO, one of Europe’s large insurers and a Munich Re subsidiary, owned about 29% of NEXT before buying the rest. The website is still nextinsurance.com, and the company’s footer still names Next Insurance, Inc. in Palo Alto. The most visible change for customers is the stronger AM Best rating, which can matter for contracts that require an A rated carrier.
ERGO NEXT cost
ERGO NEXT advertises general liability from $19 a month, professional liability from $19, workers’ comp from $14 and a business owner’s policy from $25. It says those figures come from active policies as of April 1, 2026 and are not guaranteed. Your quote depends on your profession, state, revenue, payroll and claims history, and every applicant is individually underwritten.
Quote at least one other insurer or an independent agent before you buy, especially in construction and other higher-risk trades, where starting prices rarely apply.
Claims, renewals and cancellation
You file claims in your online account under the Claims tab. ERGO NEXT says it aims to respond within one business day and reports a 15 day median resolution time for claims from 2021 to October 2024 (its own figures).
Policies renew automatically after 12 months, and ERGO NEXT says it contacts you 35 to 95 days before renewal. You can cancel any time online and receive a prorated refund of unused premium to your original payment method within 5 to 10 business days. Cancel each policy separately if you have more than one.
What customers say about Next Insurance
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Fast, simple online quote and purchase
- Prices customers consider affordable for small, low-risk businesses
- Instant certificates of insurance from the online account
- Easy-to-use website and app
Common complaints
- Long waits for phone and chat support and slow email replies
- Policies not renewed without a clear explanation
- Premium audit disputes and billing errors, especially on workers' comp
- Hard to make simple changes such as endorsements or coverage edits
ERGO NEXT complaints and how to avoid problems
BBB lists 109 complaints in the last three years. On Trustpilot, where ERGO NEXT scores 4.1 out of 5 from 1,429 reviews, the recurring complaints are slow support, non-renewals without a clear reason, workers’ comp audit disputes and billing errors.
To avoid surprises: report payroll and revenue accurately so an audit doesn’t produce a large bill, read your policy’s exclusions before a client asks for a certificate, save chat and email records, and calendar your renewal date. If a claim or billing dispute stalls, you can file a complaint with your state’s department of insurance.
Who should look elsewhere
Consider an independent agent or a specialty carrier if you work in a higher-risk trade, need high limits or umbrella coverage, have past claims, or want one person who knows your account. Businesses that need workers’ comp after being declined by private insurers can turn to their state’s assigned risk plan or state fund.
Alternatives to Next Insurance
- biBERK Also sold directly online, backed by Berkshire Hathaway's A++ rated insurers, if carrier strength matters more than the lowest starting price. Read review
- Thimble Another BBB accredited online small business insurer worth quoting side by side before you buy. Read review
- An independent insurance agent An agent can quote several carriers at once at no added cost, which helps higher-risk trades that online insurers decline.
- Your state's assigned risk plan or state fund for workers' comp If private insurers turn you down for workers' comp, this is the coverage of last resort.
Next Insurance reviews
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Frequently asked questions
Is ERGO NEXT the same as NEXT Insurance?
Yes. NEXT Insurance became ERGO NEXT Insurance after ERGO Group, part of Munich Re, finished buying the company on July 1, 2025. The website is still nextinsurance.com.
Is ERGO NEXT Insurance legitimate and safe to use?
Yes. It's a licensed insurance agency owned by Munich Re's ERGO Group, rated A+ (Superior) by AM Best, and BBB accredited with an A+ rating.
Who owns NEXT Insurance?
ERGO Group AG, a subsidiary of Munich Re. ERGO bought 100% of NEXT at a $2.6 billion valuation, closing July 1, 2025.
What is ERGO NEXT's AM Best rating?
A+ (Superior) financial strength, upgraded from A- (Excellent) in September 2025 after the acquisition.
How much does NEXT general liability insurance cost?
ERGO NEXT advertises general liability from $19 a month based on active policies as of April 1, 2026. Your quote depends on your business and isn't guaranteed.
Can I cancel NEXT Insurance at any time?
Yes. Cancel online under Coverage, then My Coverage. You get a prorated refund of unused premium to your original payment method in 5 to 10 business days.
How do I file a claim with ERGO NEXT?
Log in, go to the Claims tab and select File a claim. Non-customers can use ERGO NEXT's separate claim form.
Does NEXT Insurance auto renew?
Yes, if eligible, policies renew automatically after 12 months. ERGO NEXT says it sends renewal details 35 to 95 days before the renewal date.
What are common complaints about NEXT Insurance?
Slow customer support, non-renewals without clear explanations, audit disputes and billing errors come up most often in Trustpilot reviews. BBB lists 109 complaints in three years.
Is NEXT Insurance available in every state?
ERGO NEXT says coverage is subject to underwriting and not available in all states. Check your state when you quote.
Sources (17)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- ERGO NEXT Insurance: Home page and pricing footnotes (accessed October 12, 2026)
- ERGO NEXT Insurance: About us (accessed October 12, 2026)
- ERGO Group: Media information, July 1, 2025 (acquisition of NEXT Insurance completed) (accessed October 12, 2026)
- Reinsurance News: NEXT Insurance gets a Superior rating from AM Best (accessed October 12, 2026)
- ERGO NEXT Insurance: Claims (accessed October 12, 2026)
- ERGO NEXT Help Center: How do I renew or cancel my policy? (accessed October 12, 2026)
- BBB: ERGO NEXT Insurance (accessed October 12, 2026)
- Trustpilot: ERGO NEXT reviews (accessed October 12, 2026)
- ERGO NEXT Insurance: State licenses (accessed October 12, 2026)
- ERGO NEXT Insurance: General liability insurance (accessed October 12, 2026)
- ERGO NEXT Insurance: Workers' compensation insurance (accessed October 12, 2026)
- biBERK: General liability insurance (accessed October 12, 2026)
- biBERK: Home page (AM Best rating) (accessed October 12, 2026)
- BBB: Thimble Insurance (accessed October 12, 2026)
- BBB: biBERK, a Berkshire Hathaway Company (accessed October 12, 2026)
- Thimble: General liability insurance cost (archived February 12, 2026) (accessed October 13, 2026)
- Thimble: About (archived January 4, 2026) (accessed October 13, 2026)
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