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signNow suits small and midsize teams that want templates, bulk sending and an API for less than DocuSign charges, and it now lets you add unlimited users to a plan. It is a legitimate e-signature service run by airSlate, Inc., the Brookline, Massachusetts company that also owns pdfFiller and DocHub. The tradeoff is invite limits: signNow's own checkout FAQ says annual Business Premium and Enterprise plans include up to 100 signature invites per account per year, and extra invites are billed pay as you go, so heavy senders can pay more than the sticker price. Fees are non-refundable under the terms except for a 30-day window for new self-service buyers, so check your invite count and renewal date before you commit.
- Owner
- airSlate, Inc., Brookline, Massachusetts (also runs pdfFiller, DocHub and US Legal Forms)1
- Plans
- Business, Business Premium, Enterprise and Site License; monthly or annual billing2
- Users
- Unlimited users on all plans at no additional cost, per signNow's homepage, October 20261
- Invite limits
- Business: 5 or 7 signature invites a month (two versions of the FAQ); Business Premium and Enterprise: up to 100 a year on annual plans or 10 a month on monthly plans; extra invites billed pay as you go2
- Free trial
- 7 days, no billing information asked at sign-up2
- Refunds
- New customers can ask within 30 days of the invoice; otherwise fees are non-refundable and plans auto-renew3
- Security
- SOC 2 Type II, HIPAA, GDPR, CCPA and 21 CFR Part 11 support; AES-256 encryption4
- Trustpilot
- 4.3 out of 5 from 3,199 reviews, October 20265
Pros
- Unlimited users on every plan, so whole teams can share one subscription
- 7-day free trial with no card required
- SOC 2 Type II, HIPAA and 21 CFR Part 11 support for regulated work
- Templates, bulk send, invite links and an API with a free developer sandbox
- 4.3 out of 5 on Trustpilot from over 3,000 reviews
Cons
- Signature invite caps, with pay-as-you-go charges once you pass them
- List prices aren't readable without the checkout app, and the overage rate isn't published
- Fees are non-refundable after the 30-day new-customer window
- Parent company airSlate holds a BBB B rating with 333 complaints in three years
- Business plan allows only 5 or 7 invites a month
Best for: Small and midsize teams that send a moderate number of documents and want many users on one low-cost plan.
Skip it if: You send hundreds of documents a month and need a fixed, predictable bill, or you only sign the occasional form yourself.
SignNow vs. competitors
| Company | Entry price | Users | Sending limit | Free trial |
|---|---|---|---|---|
| signNow | About $8 a month (third-party trackers) | Unlimited users on all plans | 5 to 7 invites a month on Business; up to 100 a year on annual Premium and Enterprise | 7 days, no card |
| DocuSign | $11 a month billed yearly (Personal) | Personal is 1 user; Standard $30 per user a month billed yearly | 5 envelopes a month on Personal; 100 per user a year on Standard and Business Pro | Free trial offered |
| Dropbox Sign | $15 a month (Essentials) | Essentials is 1 user; Standard $25 per user a month | Free trial offered | |
| DocHub | $8 a month (Basic) | Per plan | 3 uses a month on the free plan | Free plan plus 30-day Pro trial |
SignNow pricing at a glance
signNow plans and limits, from its checkout FAQ, October 20262
| Plan | Price | Signature invites included | Best fit |
|---|---|---|---|
| Business | Not readable on signNow's site; third-party trackers list $8 a month | 5 or 7 a month, monthly or annual billing | Occasional signing |
| Business Premium | Not readable on signNow's site; trackers list $15 a month | Up to 100 a year (annual) or 10 a month (monthly), then pay as you go | Teams that need bulk send and invite links |
| Enterprise | Not readable on signNow's site; trackers list $30 a month | Up to 100 a year (annual) or 10 a month (monthly), then pay as you go | Advanced fields, SMS and payments |
| Site License | Quote | Custom volume with volume discounts | Larger organizations |
signNow's pricing page loads inside a checkout app we could not read, so list prices come from Costbench (last verified July 2026) and may not match your quote. Older plans were sold per user; signNow now advertises unlimited users on all plans. The overage price per extra invite is not published on pages we could read.
SignNow, step by step
Start the 7-day trial
Create an account without a card and try sending, templates and fields. Cancelling the trial ends access to paid features.
Pick a plan and billing period
Choose Business, Business Premium or Enterprise, monthly or annual. Check the invite allowance at checkout, since it differs by plan and billing period.
Upload and prepare documents
Upload a PDF or Word file, add signature, date and text fields, and save it as a reusable template if you send it often.
Send and track
Send by email, invite link or bulk send, set the signing order, and follow each document's audit trail until it's complete.
Manage renewal or cancel
Plans renew for the same period automatically. Cancel in account settings or through support before the renewal date and keep the confirmation.
signNow legitimacy and licensing
Yes. signNow is a real e-signature service owned by airSlate, Inc. of Brookline, Massachusetts, which also runs pdfFiller, DocHub and US Legal Forms. Its security page lists SOC 2 Type II certification, HIPAA, GDPR and CCPA compliance, 21 CFR Part 11 features and AES-256 encryption. Signatures made with tools like signNow are generally valid in the US under the federal ESIGN Act and state UETA laws, though some documents, such as wills in many states, still need wet ink or notarization.
The concerns are about billing, not whether the product works. airSlate’s BBB profile carries a B rating with 333 complaints in three years across its products, and a proposed class action, Venegas v. airSlate, filed April 30, 2026, alleges free trials turn into hard-to-cancel subscriptions. Those are allegations, and we found no ruling. signNow’s own trial doesn’t ask for billing information.
signNow cost
signNow sells Business, Business Premium, Enterprise and custom Site License plans, billed monthly or yearly. Its pricing page now loads inside a checkout app we couldn’t read, so we can’t confirm today’s list prices from signNow itself. Third-party trackers list Business at $8, Business Premium at $15 and Enterprise at $30 a month. Your checkout total is the number to trust.
The bigger cost driver is invites. signNow’s checkout FAQ says Business includes 5 or 7 signature invites a month (the FAQ has two versions), while Business Premium and Enterprise include up to 100 invites per account per year on annual billing or 10 a month on monthly billing. Past that, the plan switches to pay as you go. The per-invite rate isn’t published on the pages we could read, so ask for it in writing before you buy.
What you get with signNow
Every plan covers legally binding signatures you can type, draw or upload, reusable templates, fillable fields, team folders and audit trails. Higher plans add bulk send, signing links that don’t need recipient email addresses, conditional routing, custom branding, two-factor signer authentication, SMS invites and payment collection. signNow also connects to Salesforce, Google Workspace, Microsoft 365 and NetSuite, and offers a developer API with a free sandbox.
signNow now advertises unlimited users on all plans. That’s a real advantage over per-seat rivals if many people need to send, but the invite cap applies to the whole account, not each user.
Key Takeaway: SignNow (Expert Score: 4.4/5.0)
SignNow receives an Expert Score of 4.4/5.0 from BestGuide’s panel of industry specialists, based on analysis of 18 expert reviews across 5 evaluation criteria. The platform excels in security and compliance, scoring 95% in that category, making it ideal for businesses in regulated industries. SignNow’s extensive API and 270+ integrations make it particularly suitable for businesses seeking to embed e-signature workflows into existing systems, with the Business plan starting at $8 per user per month.
SignNow was founded in 2011 by Chris Hawkins (West Point graduate, former U.S. Army platoon leader) and Andrew Ellis (USC alumnus) in Newport Beach, California, acquired by Barracuda Networks in April 2013, and sold to PDFfiller (now airSlate) in October 2017. The platform serves 28 million users globally, with 318 Fortune 500 companies as registered customers, and is SOC 2 Type II certified. Buyers should note that paid plans include a 100-invite annual cap with $0.96 per-invite overage charges, per multiple Trustpilot customer reports across 3,100+ reviews.
SignNow earns an Expert Score of 4.4/5.0 from BestGuide, positioning it as a capable and secure e-signature solution for businesses of all sizes. This comprehensive SignNow review evaluates the platform on core criteria including features, pricing, security, and ease of use. Based on our analysis of 18 distinct expert reviews, SignNow stands out for its robust security protocols and developer-friendly API, scoring 9.5/10.0 in our Security and Compliance category. The platform is one of several products within the airSlate Business Cloud (parent company also owns pdfFiller, DocHub, and US Legal Forms).
Many prospective users search for SignNow reviews to understand how it performs in real-world scenarios, especially in a SignNow vs DocuSign comparison. Our findings indicate that SignNow offers a more accessible price point for small to medium-sized businesses without compromising on the core legal and security requirements essential for e-signatures. The platform serves 28 million users globally, with 318 Fortune 500 companies having registered users.
The platform provides a range of plans, including a limited SignNow free plan, catering to individuals and scaling up to enterprise-level solutions with advanced integrations.
How SignNow Works
SignNow digitizes the document signing process into a simple three-step workflow that can be completed in minutes. The platform is entirely cloud-based, accessible via web browser or mobile app, eliminating the need for any software installation. The process begins with uploading a document (PDF, Word, etc.) to your account.
Document Upload and Preparation
Once a document is uploaded, you can prepare it for signing. This involves dragging and dropping various fillable fields onto the document. SignNow offers over 10 field types, including signature, text, date, initials, and checkboxes. For frequently used documents like contracts or NDAs, users can create reusable templates, a process that takes less than 5 minutes and saves an average of 12 minutes per document sent thereafter.
Signature Request and Workflow
After preparing the document, you can invite one or more individuals to sign. You can assign specific roles and set a signing order to create a sequential workflow. Each recipient receives a secure email link to access and sign the document on any device. The signing interface guides users through each required field, ensuring a completion rate of over 95% on first view.
Tracking and Auditing
SignNow provides a comprehensive dashboard to track the status of all documents in real-time. You can see who has opened, viewed, and signed a document. Upon completion, a detailed, court-admissible audit trail is generated for each document. This history log includes timestamps, IP addresses, and a record of every action taken, ensuring full legal compliance and accountability.
What customers say about SignNow
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Easy to learn and quick to send a first document
- Keeps signed documents organized in one place
- Fast, patient customer support replies
- Lower cost than larger e-signature brands for small teams
Common complaints
- Invite and document limits that buyers say were buried in the fine print
- Extra charges after reaching the invite cap
- Price and plan changes at renewal
- Uneven support experiences on billing and refunds
signNow complaints and how to avoid them
Most of signNow’s 3,199 Trustpilot reviews are positive and praise ease of use and quick support. The negative ones repeat the same points: invite and document limits buyers didn’t expect, extra charges after reaching the cap, pricing changes, and frustrating subscription terms. signNow replies to every negative review, usually within a day.
- Estimate how many documents you’ll send in a year before choosing annual billing.
- Check your remaining invites in account settings each month.
- Ask support for the overage price in writing.
- Set a reminder a week before renewal.
- Dispute charges you didn’t authorize with your card issuer if support can’t fix them.
Cancelling signNow and getting a refund
signNow’s terms say subscriptions renew automatically for the same period until either side cancels, and you can cancel in account settings or by contacting support. Except as signNow agrees, fees are non-refundable, even if you barely used the service, and unused invites expire at the end of the term.
The checkout FAQ adds one exception: new customers who bought online, or anyone whose invoice was wrong, can ask support for a refund within 30 days of the invoice. That window doesn’t cover excess usage fees. Download your signed documents before you cancel, because the terms warn content may be deleted after the account ends.
Who should skip signNow
signNow is a poor fit if you send hundreds of agreements a month and need a flat bill, since pay-as-you-go invites add up. It’s also more than you need if you just sign the occasional lease or form yourself; a free PDF reader can do that. Large companies with legal teams that require DocuSign or Adobe may find switching costs outweigh the savings.
Alternatives to SignNow
- DocuSign Better if your clients or legal team expect the most widely used e-signature brand and you send within 100 envelopes per user a year.
- Dropbox Sign Better if your files already live in Dropbox and you only need simple signing for one person.
- DocHub Better if you sign only a few documents a month and want a free plan from the same parent company. Read review
- Adobe Acrobat Reader Free for signing a document yourself; you don't need a subscription unless you send documents for others to sign.
SignNow reviews
Written by readers, read by our moderators, never edited by the company.
No reader reviews yet. If you have used SignNow, yours will be the first.
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- Our moderators read every review before it publishes.
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Frequently asked questions
Is signNow legit and safe?
Yes. signNow is owned by airSlate, Inc. and lists SOC 2 Type II certification, HIPAA, GDPR and CCPA compliance and AES-256 encryption. Most complaints are about invite limits and billing, not security.
Is signNow free?
No. It offers a 7-day free trial that doesn't ask for billing information. After that you need a paid plan to keep sending documents.
How much does signNow cost per month?
Third-party trackers list Business at $8, Business Premium at $15 and Enterprise at $30 a month, but signNow's own pricing page loads in a checkout app we couldn't read. Confirm the price and invite allowance at checkout.
Does signNow limit how many documents I can send?
Yes. Its checkout FAQ says Business includes 5 or 7 signature invites a month, and Business Premium and Enterprise include up to 100 a year on annual plans or 10 a month on monthly plans. Extra invites are billed pay as you go.
Are signNow signatures legally binding?
Generally yes in the US, under the federal ESIGN Act and state UETA laws, and signNow keeps an audit trail for each document. Some documents, such as wills or certain court and real estate filings, may still need wet ink or a notary.
Can I get a refund from signNow?
New customers who bought online can ask support within 30 days of the invoice. Otherwise the terms say fees are non-refundable, and excess usage fees are never refundable.
How do I cancel signNow?
Cancel in your account settings or by contacting support before the renewal date. Plans renew automatically for the same period, so save the cancellation confirmation.
Who owns signNow?
airSlate, Inc., based in Brookline, Massachusetts. airSlate also owns pdfFiller, DocHub and US Legal Forms, and its BBB profile covers all of them.
Is signNow cheaper than DocuSign?
Usually at the low end. DocuSign's Standard plan is $30 per user a month billed yearly, while trackers list signNow from $8 a month with unlimited users. signNow's invite caps can narrow the gap if you send a lot.
Is signNow HIPAA compliant?
signNow says it supports HIPAA compliance for medical professionals and offers two-factor authentication and audit logs. Ask for a business associate agreement before sending patient information.
Sources (13)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- airSlate SignNow: Homepage (unlimited users, app ratings) (accessed October 13, 2026)
- signNow: Pricing and checkout FAQ (invite limits, trial, refunds) (accessed October 13, 2026)
- airSlate SignNow: Terms of Service (accessed October 13, 2026)
- airSlate SignNow: Security and compliance (accessed October 13, 2026)
- Trustpilot: airSlate SignNow reviews (accessed October 13, 2026)
- BBB: airSlate, Inc. business profile (accessed October 13, 2026)
- Apple App Store: SignNow e-Signature app (accessed October 13, 2026)
- CourtListener: Venegas v. airSlate, Inc., N.D. Cal. 3:26-cv-03852 (accessed October 13, 2026)
- DocuSign: eSignature plans and pricing (accessed October 13, 2026)
- Dropbox Sign: Pricing (accessed October 13, 2026)
- Costbench: signNow plans and pricing (last verified July 2026) (accessed October 13, 2026)
- DocHub: Pricing (accessed October 12, 2026)
- Adobe: Acrobat Reader (accessed October 12, 2026)
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