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Aloha handles complex menus, many terminals and multiple locations, and it is built to keep taking orders when the internet drops. It is a legitimate, long-running restaurant point of sale system owned by NCR Voyix, a public company in Atlanta, and chains such as Pei Wei still sign new agreements. The tradeoffs are cost you can't see up front (no published prices), a sales and support model that often goes through resellers, and a 2023 ransomware attack that took some Aloha cloud services offline. Busy multi-unit restaurants should get a full written quote; a single small cafe will usually find Square or Toast easier to price and set up.
- Owner
- NCR Voyix Corporation, 864 Spring Street NW, Atlanta, GA; traded on the NYSE as VYX since October 20231
- Current product
- Aloha Next by Voyix, a cloud or hybrid-cloud restaurant POS on the Voyix Commerce Platform1
- Pricing
- Not published; NCR Voyix sells by quote through its sales team2
- Payments
- Integrated EMV chip, tap to pay, Apple Pay and Google Wallet with point-to-point encryption; NCR Payment Solutions, LLC is a registered ISO of Citizens Bank, N.A.2
- Offline operation
- NCR Voyix says the POS keeps working in the store during connectivity problems to reduce lost transactions2
- Security history
- An April 2023 ransomware attack on one NCR data center disrupted certain Aloha cloud-based services; NCR says service was restored and the apps moved to a new cloud environment1
- Restaurant business size
- Restaurants annualized recurring revenue of $559 million in 2025, down 1% from 20241
- Company size
- About 13,500 employees in nearly 30 countries1
Pros
- Long track record in restaurants, from single sites to large chains
- Keeps taking orders and payments during internet outages
- Handles complex menus, modifiers, check splitting and multiple revenue centers
- Integrated contactless payments with point-to-point encryption
- Owned by a large public company that files audited reports with the SEC
Cons
- No published prices for software, hardware or processing
- Owner reporting app has poor App Store ratings
- 2023 ransomware incident disrupted some cloud services
- More system than a small cafe or food truck usually needs
- Fewer self-serve options; you work through sales or a reseller
Best for: Multi-location or high-volume restaurants that need a heavy-duty POS with offline operation and central menu control, and that will negotiate a contract.
Skip it if: You run one small location and want to see the price, sign up online and be running the same week.
Aloha vs. competitors
| Company | Company | Published software pricing | Free plan | Notes |
|---|---|---|---|---|
| Aloha (NCR Voyix) | NCR Voyix, Atlanta | No, quote only | No | Built for chains and high-volume sites; offline operation |
| Square for Restaurants | Block, Inc. | Yes: $0, $49 or $149 a month per location | Yes | In-person card rates 2.4% to 2.6% plus 15 cents, by plan |
| Toast | Toast, Inc., Boston | $0 Starter Kit, $69 Point of Sale, or $69 plus $9 per employee, as listed October 2026 | Yes, $0 Starter Kit | About 164,000 locations at the end of 2025, per its annual report |
Aloha pricing at a glance
What an Aloha system costs, as of October 20262
| Cost item | Published price | What to ask for in the quote |
|---|---|---|
| Software (Aloha Next) | Not published | Monthly fee per terminal or per site, contract length and renewal increases |
| Hardware (terminals, handhelds, kitchen screens, printers) | Not published | Buy or lease price per device, warranty and replacement terms |
| Card processing | Not published | Rate per transaction, monthly minimums, and whether you must use NCR's processor |
| Installation, menu build and training | Not published | One-time fees and who does the work, NCR or a reseller |
| Support | Not published | Hours, response times, and whether support comes from NCR or the reseller |
NCR Voyix does not list Aloha prices online. For comparison, Square for Restaurants lists $0, $49 and $149 a month per location with in-person card rates of 2.6%, 2.5% and 2.4% plus 15 cents. Get every Aloha fee in writing before signing.
Aloha, step by step
Request a quote
Fill out NCR Voyix's contact form or work with a local Aloha reseller, who will ask about your locations, terminals and service style.
Review the contract
Compare software, hardware, processing and installation fees, the term length and the cancellation terms before you sign.
Menu build and install
NCR or the reseller loads your menu, modifiers and floor plan and installs terminals, kitchen screens and payment devices.
Staff training and go-live
Servers, bartenders and managers are trained on ordering, check splitting and close-out reports before the first service.
Ongoing support
Updates, hardware swaps and troubleshooting come from NCR Voyix or your reseller under your support agreement.
Aloha POS legitimacy and licensing
Yes. Aloha is a restaurant point of sale system owned by NCR Voyix Corporation, an Atlanta company listed on the New York Stock Exchange. NCR Voyix was formed in October 2023 when NCR spun off its ATM business as NCR Atleos, and in September 2024 it sold its digital banking unit to an affiliate of Veritas Capital for $2.45 billion. Restaurants and retail are now its core businesses.
Chains still sign up: in May 2026 Pei Wei expanded its NCR Voyix agreement with access to Aloha Next. The company’s 2025 annual report shows the restaurant business at $559 million in annualized recurring revenue, down 1% from 2024, so Aloha is a mature product rather than a fast-growing one.
Aloha POS cost and pricing
NCR Voyix does not publish Aloha prices. You get a quote after a sales call, and the total usually combines software fees, hardware, card processing, installation and support. That makes Aloha hard to compare with systems like Square, which lists $0, $49 and $149 a month per location, or Toast, which also posts plans online.
When you get a quote, ask for each fee separately: monthly software per terminal or site, hardware purchase or lease, processing rates and any monthly minimum, installation and training, and support. Also ask about the contract length, automatic renewal, price increases at renewal and what it costs to leave early. If a reseller is involved, ask who you call at 2 a.m. on a Saturday when a terminal fails.
What Aloha does well
Aloha is built for busy, complex service. NCR Voyix lists support for forced and nested modifiers, pizza and wings builds, multi-tiered check splitting and multiple revenue centers, plus table, tab and check transfers for full-service restaurants. Handheld mobile POS lets servers take orders and payments at the table with suggested tip amounts on screen.
Menus are managed centrally and pushed to the POS, online ordering, digital signage and supported delivery apps. Payments include EMV chip, tap to pay, Apple Pay and Google Wallet with point-to-point encryption. The system is designed to keep working in the store during internet problems, which matters most on a Friday night rush.
The 2023 ransomware outage
In April 2023 NCR found that an outage at one of its data centers was caused by ransomware. NCR’s annual report says the attack affected some customers’ Aloha cloud-based services and its Counterpoint retail software, that functions were fully restored, and that the affected applications were moved to a new cloud environment. NCR Voyix also says it may face further costs, including damages to customers.
If you are buying, ask what still works in the store if NCR’s cloud goes down, and what the contract says about service credits.
Complaints and how to avoid problems
We could not find a BBB profile for NCR Voyix, and the large software review sites blocked our access, so there is no complaint count we can verify. What we can confirm: NCR Voyix does not publish prices, its owner reporting app (NCR Voyix Pulse) is rated 1.8 out of 5 from 475 ratings on the App Store, and the 2023 ransomware attack disrupted some cloud services. Many Aloha systems are sold and supported through local resellers, so your experience depends partly on who installs it.
- Get a line-item quote and the full contract, including renewal and termination terms, before signing.
- Ask whether you can use another card processor, and what it costs if you switch.
- Confirm who owns the hardware if you leave.
- Ask for references from restaurants your size in your area.
Who should skip Aloha
A single coffee shop, food truck or small counter-service spot will usually pay less and get running faster with a system that lists its prices and lets you sign up online, such as Square for Restaurants, which has a $0 a month plan. Aloha makes more sense once you have several locations, a large menu with many modifiers, or service volume where an outage costs real money.
Alternatives to Aloha
- Square for Restaurants Better for a single location or a new restaurant that wants published prices and a $0 a month starting plan. Read review
- Toast A cloud POS built mainly for restaurants, used at about 164,000 locations at the end of 2025, worth quoting side by side with Aloha. Read review
- Lightspeed Restaurant Another option to quote for full-service restaurants and bars that want a tablet-based system. Read review
Aloha reviews
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Frequently asked questions
Who owns Aloha POS?
NCR Voyix Corporation, based in Atlanta. It took the NCR Voyix name in October 2023 after NCR spun off its ATM business as NCR Atleos.
How much does Aloha POS cost?
NCR Voyix does not publish prices. You get a quote that combines software, hardware, card processing, installation and support, so ask for each fee in writing.
Is Aloha POS cloud based?
The current version, Aloha Next by Voyix, is cloud or hybrid-cloud. NCR Voyix says it keeps running in the store during connectivity problems.
Does Aloha POS work offline?
NCR Voyix says the POS is designed to keep operating and taking payments during network disruptions to reduce lost transactions. Confirm which features stop working offline in your setup.
Was Aloha hacked?
In April 2023 a ransomware attack on an NCR data center disrupted some Aloha cloud-based services. NCR says functions were restored and the affected apps were moved to a new cloud environment.
Is Aloha POS being discontinued?
No. NCR Voyix still sells Aloha, now as Aloha Next, and announced new chain agreements in 2026. Older Aloha versions may move to newer releases over time, so ask about support dates for your version.
What payments does Aloha accept?
EMV chip, magstripe, tap to pay, Apple Pay and Google Wallet, with point-to-point encryption, according to NCR Voyix.
Is Aloha good for small restaurants?
It can work, but it is built for higher volume and multiple locations. Small restaurants often prefer systems with published prices and online signup, such as Square or Toast.
What is NCR Voyix Pulse?
Pulse is NCR Voyix's mobile app for owners and managers to check sales and activity. It is rated 1.8 out of 5 from 475 ratings on the App Store.
What are the best alternatives to Aloha POS?
Toast, Square for Restaurants and Lightspeed Restaurant are the most common systems to quote alongside Aloha. Square has a $0 a month plan; Toast is built mainly for restaurants (it also sells to convenience stores, bottle shops and grocers) and was used at about 164,000 locations at the end of 2025.
Sources (8)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- NCR Voyix: 2025 Form 10-K (SEC EDGAR) (accessed October 12, 2026)
- NCR Voyix: Restaurant POS (Aloha) (accessed October 12, 2026)
- NCR Voyix newsroom: Pei Wei expands NCR Voyix relationship (May 6, 2026) (accessed October 12, 2026)
- Square: Restaurant POS pricing (accessed October 12, 2026)
- Toast, Inc.: 2025 Form 10-K (SEC EDGAR) (accessed October 12, 2026)
- Apple App Store: NCR Voyix Pulse (accessed October 12, 2026)
- Apple App Store: NCR Aloha Mobile (accessed October 12, 2026)
- SEC EDGAR: NCR Voyix company filings (accessed October 12, 2026)
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