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Dialpad's Connect plans start at $15 per user a month billed annually ($27 monthly), with real-time call transcription on every plan and a one-seat minimum on Standard, which makes it one of the cheaper ways for a very small team to get an AI phone system. It is a legitimate business phone and contact center company, founded in San Francisco in 2011, that says it has 30,000+ customers. The catches are in the terms: fees are non-refundable, annual terms renew automatically unless you give 30 days' notice, CRM integrations and 24/7 support start on Pro (3-seat minimum), and the BBB rates it D- with 53 complaints in three years. Use the 14-day trial and start on monthly billing if you are unsure.
- Dialpad Connect price
- Standard $15, Pro $25 per user a month billed annually; $27 and $35 billed monthly; Enterprise by quote (US$, as listed October 2026)1
- Minimum seats
- Standard 1 (one office), Pro 3 (up to 10 offices), Enterprise 1001
- Contact center and sales
- Dialpad Support from $89 and Dialpad Sell from $39 per user a month billed annually ($109 and $49 monthly)1
- Fees not in the price
- Set up fees apply; taxes, regulatory fees and surcharges are added at checkout1
- Free trial
- 14 days of Dialpad Connect1
- Contract terms
- Terms renew automatically for the same length unless you give notice at least 30 days before the end; all fees non-refundable unless agreed; leaving an annual term early leaves you owing the rest2
- Company
- Dialpad, Inc., San Francisco; founded 2011 by Craig Walker; 1,000+ employees, 12 offices, 30,000+ customers3
- Ratings
- Trustpilot 4.1 out of 5 (3,209 reviews); App Store 4.6 (4,557 ratings); BBB D-, not accredited4
Pros
- Low $15 annual entry price with a one-seat minimum
- Real-time transcription and voicemail transcription on every plan
- Unlimited calling in the US and Canada, auto attendant and call recording included
- 14-day free trial
- Well-rated mobile app (4.6 out of 5)
Cons
- Monthly billing is $27, 80% more than annual
- Fees are non-refundable and annual terms auto-renew
- CRM integrations, hold queues and 24/7 support start on Pro (3 seats)
- Set up fees and regulatory surcharges on top of the list price
- BBB D- rating with 53 complaints in three years
Best for: Small and midsize teams that want a cloud phone system with built-in AI transcripts and call summaries at a low per-user price.
Skip it if: You need CRM integrations on a one- or two-person plan, want a refund-friendly contract, or need a full contact center on a tight budget.
Dialpad vs. competitors
| Company | Entry price, annual billing | Entry price, monthly billing | Minimum users | BBB |
|---|---|---|---|---|
| Dialpad | $15 per user (Standard) | $27 per user | 1 | D-, not accredited |
| Nextiva | $15 per user (Core, 12-month term) | $23 per user | Not listed | A+, accredited |
| Zoom Phone | $16 per user (US & CA Unlimited) | $18 per user | Not listed | D- |
| Aircall | $30 per license (Essentials) | Not shown; annual is 25% cheaper | 3 licenses | No profile |
Dialpad pricing at a glance
Dialpad Connect (business phone) plans, per user a month, as listed October 20261
| Plan | Billed annually | Billed monthly | Seat minimum | Key additions |
|---|---|---|---|---|
| Standard | $15 | $27 | 1 | Unlimited US and Canada calling, auto attendant, call recording, real-time transcription, Google Workspace; 1 office, up to 3 ring groups |
| Pro | $25 | $35 | 3 | Hold queues, CRM and app integrations (Salesforce, HubSpot, Zendesk, Microsoft Teams, Slack, Zapier), open APIs, up to 10 offices, 24/7 support |
| Enterprise | Quote | Quote | 100 | Unlimited offices and ring groups, extensions, SSO with Okta, Azure and OneLogin |
Set up fees apply, and taxes, regulatory fees and surcharges are added at checkout. Internet fax and meeting dial-in are add-ons. Dialpad Sell (sales) runs $39 to $79 and Dialpad Support (contact center) $89 to $149 per user a month on annual billing; AI Agents are priced per conversation.
Dialpad, step by step
Start a 14-day trial
Sign up for Dialpad Connect, pick a number and test calls, texts and transcription on your own devices.
Choose a plan and billing
Standard needs one seat; Pro needs three. Monthly billing costs more but avoids a year-long commitment.
Port numbers and set routing
Port local or toll-free numbers, then set up your auto attendant, ring groups and business hours in the admin portal.
Connect your tools
Google Workspace works on every plan; Salesforce, HubSpot, Zendesk, Teams and Slack need Pro or Enterprise.
Cancel or change
Monthly plans can be canceled anytime through customer service; annual plans need notice 30 days before the term ends, and fees are not refunded.
Dialpad legitimacy and licensing
Yes. Dialpad, Inc. was founded in San Francisco in 2011 by Craig Walker and says it has more than 1,000 employees, 12 offices and 30,000+ customers. Its phone service is also resold by T-Mobile for Business. Dialpad sells business software, so it does not appear in the CFPB consumer complaint database.
Its scores are split. Trustpilot users rate it 4.1 out of 5 from 3,209 reviews, and the iPhone app scores 4.6 from 4,557 ratings. The BBB, though, gives it a D- with 53 complaints in three years, and it is not accredited. Most complaints are about support response, account suspensions and billing, not call quality.
Dialpad pricing in 2026
Dialpad sells four products: Connect (business phone), Sell (sales dialer), Support (contact center) and AI Agents. For most small businesses the choice is Connect, priced per user a month as listed October 2026:
- Standard: $15 billed annually or $27 monthly, one-seat minimum, one office.
- Pro: $25 annually or $35 monthly, three-seat minimum, up to 10 offices, CRM integrations and 24/7 support.
- Enterprise: by quote, 100-seat minimum.
Dialpad Sell runs $39 to $79 and Dialpad Support $89 to $149 per user a month on annual billing ($49 to $95 and $109 to $179 monthly). Set up fees apply, and taxes, regulatory fees and surcharges are added at checkout, so ask for an all-in quote. Internet fax and meeting dial-in numbers are add-ons.
What you get with Dialpad Connect
Every Connect plan includes unlimited calling within the US and Canada, one local number per user, a multi-level auto attendant, visual voicemail, call recording, spam call detection, SMS and MMS, team messaging and unlimited video meetings for up to 150 people for 5 hours. Dialpad’s AI features, real-time call transcription, voicemail transcription and call analytics, are also on every plan.
Pro adds hold queues, up to 25 ring groups, quality-of-service reports, open APIs and integrations with Salesforce, HubSpot, Zendesk, ServiceNow, Microsoft Teams, Slack and Zapier. Enterprise adds extensions, unlimited ring groups and SSO through Okta, Azure and OneLogin.
What customers say about Dialpad
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Easy, intuitive app
- Call logging, transcripts and summaries
- Stable call quality for most users
- Helpful individual support reps
- Texting tools for client communication
Common complaints
- Long waits and slow replies from support
- Unexpected account suspensions or terminations
- Unresponsive account managers
- Complicated setup and account changes
- Billing errors when adding or removing licenses
Dialpad complaints and reviews
On Trustpilot, 74% of 3,209 reviews are five star and 10% are one star. Dialpad invites customers to review and responds to about half of negative reviews. Reviewers praise the intuitive app, call logs and AI summaries, and helpful individual reps.
The recurring complaints, on Trustpilot and in 53 BBB complaints over three years, are long waits for support, accounts suspended or terminated without clear explanation, unresponsive account managers, complicated setup and billing mistakes when licenses change. Keep written records of every license change and dispute any wrong charge in writing within 30 days, the deadline in Dialpad’s terms.
Dialpad contracts, cancellation and refunds
Dialpad’s terms are strict:
- No refunds: unless otherwise agreed, all fees paid to Dialpad are non-refundable.
- Auto-renewal: your term renews automatically for the same length unless you notify customer service at least 30 days before it ends.
- Annual plans: if you leave early, you owe charges for the rest of the year, plus any disconnection fee, with no refund of prepaid time.
- Monthly plans: you can cancel at any time by contacting customer service.
- Billing disputes: must be sent in writing within 30 days of the charge or you waive them.
Port your numbers to the new provider before you cancel, or you may lose them, and put your renewal date in your calendar.
Who should pick another phone system
- Solo users who need CRM logging: integrations start on Pro with a 3-seat minimum, so you would pay for three users.
- Buyers who want flexibility: Dialpad’s monthly price is $27; Zoom Phone is $18 month to month.
- Teams on Google Workspace with simple needs: Google Voice Starter is $10 per user.
- Anyone who values BBB standing: Nextiva matches the $15 price with an A+ accredited BBB profile.
Alternatives to Dialpad
- Nextiva Same $15 annual entry price, with an A+ BBB rating and a lower $23 monthly price. Read review
- Zoom Phone Cheaper month to month at $18 a user, and a natural fit if you already pay for Zoom meetings. Read review
- Aircall Better for sales and support teams that need deep CRM logging, though it requires 3 licenses. Read review
- Google Voice If your team is on Google Workspace and needs only calls and texts, Starter costs $10 per user a month.
Dialpad reviews
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Frequently asked questions
How much does Dialpad cost per month?
Dialpad Connect Standard is $15 per user a month billed annually or $27 monthly; Pro is $25 or $35. Set up fees, taxes and regulatory fees are extra.
Is Dialpad free?
No. Dialpad Connect has a 14-day free trial, then you need a paid plan.
Is Dialpad trustworthy?
Yes. Dialpad, Inc. was founded in San Francisco in 2011 and says it serves more than 30,000 customers. Its BBB rating is D-, mainly over support and billing complaints.
Can I use Dialpad with just one user?
Yes. Standard has a one-seat minimum. Pro needs three seats and Enterprise 100.
Does Dialpad include unlimited calling?
Yes, for calls within the US and Canada on every Connect plan, subject to its acceptable use policy. International calls cost extra.
Does Dialpad integrate with Salesforce and HubSpot?
Yes, on Pro and Enterprise. Standard includes Google Workspace but not CRM integrations.
How do I cancel Dialpad?
Monthly customers can cancel anytime through customer service. Annual customers must give notice at least 30 days before the term ends and owe the rest of the term if they leave early.
Does Dialpad give refunds?
Generally no. Its terms say fees are non-refundable unless otherwise agreed, and unused prepaid annual time is not refunded.
What is Dialpad AI?
Dialpad's built-in AI transcribes calls in real time and powers summaries, analytics and, on contact center plans, live coaching and scorecards. Real-time transcription is on every Connect plan.
Is Dialpad better than Nextiva?
Dialpad matches Nextiva's $15 annual entry price and includes AI transcription on its entry plan, but costs more month to month ($27 versus $23) and has a weaker BBB record. Compare all-in quotes for your team size.
Sources (6)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- Dialpad: Plans and pricing (accessed October 12, 2026)
- Dialpad: Legal terms (accessed October 12, 2026)
- Dialpad: About us (accessed October 12, 2026)
- Trustpilot: Dialpad reviews (accessed October 12, 2026)
- BBB: Dialpad, San Francisco (accessed October 12, 2026)
- Apple App Store: Dialpad (accessed October 12, 2026)
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