On this page15 sections
- Ratings and complaints
- My Pet Sensitivity vs. competitors
- Pricing
- Step by step
- My Pet Sensitivity legitimacy and licensing
- My Pet Sensitivity cost
- Is the My Pet Sensitivity test accurate?
- How My Pet Sensitivity Works
- My Pet Sensitivity BestGuide Rating
- Complaints and what customers report
- Refunds and cancellation
- When to see a vet instead
- What customers say
- Alternatives
- FAQ
My Pet Sensitivity is a real company that delivers what it sells: a fast, color-coded report from a hair sample. The problem is the science. The test uses bioresonance, which the company itself calls complementary and alternative medicine, and a 2019 study in Veterinary Dermatology found a hair and saliva pet test returned positive results for fake fur and saline. If your pet itches or has stomach trouble, a vet-guided elimination diet is the method vets rely on, and you can do it without this report.
- Operator
- My Pet Health Inc., per the site's terms; U.S. mailing address in Tampa, Florida; terms governed by U.K. law6
- Price
- $44.99 Basic dog, cat or puppy and kitten test; $59.99 Advanced; $79.99 Ultimate (list price shown as $149.99), as listed October 12, 20262
- Method
- Bioresonance analysis of 5 to 10 hair strands; the company classifies it as complementary and alternative medicine, not an allergy test5
- Items tested
- 300 (Basic), 550 (Advanced) or 1,100 (Ultimate) foods and environmental items2
- Results
- PDF report by email within 5 working days of the sample reaching the lab; no kit is mailed for the digital test, you mail hair in your own envelope4
- Refund
- Full refund only after a six-week elimination diet with a food diary reviewed by its nutritionist, claimed within 90 days of purchase; activating the test ends the 14-day cancellation right3
- Add-on
- 247VetLine vet advice by chat, phone or video, $9.99 a month subscription; 30 days free with a test purchase14
- Scientific evidence
- A 2019 Veterinary Dermatology study found a direct-to-consumer hair and saliva pet test performed no better than chance and flagged synthetic fur and saline11
Pros
- Low price compared with a specialist visit, from $44.99
- No blood draw; a few strands of hair is enough
- Report usually arrives within 5 working days of the sample reaching the lab
- Support team replies to almost all negative Trustpilot reviews
- The site states plainly that the hair test is not an allergy test
Cons
- Bioresonance has no validated scientific basis, and a 2019 study found a similar test flagged fake fur and saline
- Refund requires six weeks on the diet, a food diary and a claim within 90 days
- Activating the code ends your right to cancel
- Separate $9.99 a month vet advice subscription can surprise buyers
- Two BBB listings, one rated F
Best for: Owners who understand the report is not a diagnosis and want a cheap list of foods to try removing during an elimination diet.
Skip it if: Your pet has hives, facial swelling, vomiting, ongoing diarrhea or chronic ear and skin infections, since those need a vet exam rather than a hair report.
My Pet Sensitivity vs. competitors
| Company | Sample | Price | Method | Accepted by vets for diagnosis |
|---|---|---|---|---|
| My Pet Sensitivity | Hair | $44.99 to $79.99 | Bioresonance | No |
| 5Strands pet intolerance tests | Hair | From $59; $110.70 for the digital food and environmental test | Bioresonance-style energy test | No |
| Vet elimination diet trial | None | Cost of a vet visit and a prescription or novel-protein diet | Feed one diet, then rechallenge | Yes, the standard for food allergy |
| Vet allergy blood or skin test | Blood or intradermal skin test | Set by your vet | IgE antibodies | For environmental allergies, to pick allergy shots; not reliable for food |
My Pet Sensitivity pricing at a glance
My Pet Sensitivity test prices, as listed October 12, 20262
| Test | Items | Single test | Twin pack |
|---|---|---|---|
| Basic Dog, Cat or Puppy and Kitten | 300 | $44.99 | $74.99 |
| Advanced Pet Sensitivity | 550 | $59.99 | $109.99 |
| Ultimate Pet Food Sensitivity | 1,100 | $79.99 | $129.99 |
| Parasite and Worm Test | Not applicable | $59.99 | Not offered |
| Dog Allergy Test (blood, IgE) | 61 to 125 | $139.99 to $189.99 | Sold out when we checked |
The site shows higher crossed-out list prices ($99.99 to $149.99 for single tests) and a 15% first-order code. Postage to mail the sample is on you. 247VetLine is a separate $9.99 monthly subscription.
My Pet Sensitivity, step by step
Buy and activate
You pay online and get a unique reference code by email. Activating the code starts the digital service and ends your 14-day right to cancel.
Cut a hair sample
Take 5 to 10 strands (10 to 15 for short coats) as close to the root as you can. No blood, fasting or washing is needed.
Mail it yourself
Put the hair in a small sealed bag with your code and name, and mail it to the Tampa address at your own postage cost. The company suggests a tracked service.
Get the report
A PDF ranks items red, amber or green and includes an elimination guide, usually within 5 working days of the sample arriving.
Elimination diet
You remove flagged foods for about four to six weeks and reintroduce them one at a time. Keep a food diary if you may want the refund.
My Pet Sensitivity legitimacy and licensing
It is a real business, not a scam in the sense of taking money and sending nothing. The site is run by My Pet Health Inc., its terms are governed by U.K. law, and samples go to a mailing address in Tampa, Florida. Most buyers get a report, and Trustpilot shows 4.0 out of 5 from 3,119 reviews, with 17% one star.
Whether the report means anything is a separate question. The company says its tests use bioresonance, which it describes as complementary and alternative medicine alongside homeopathy and acupuncture, and its FAQ says hair testing does not measure antibodies and cannot detect allergies. In a 2019 study in Veterinary Dermatology, researchers sent a direct-to-consumer hair and saliva pet test samples from healthy dogs, allergic dogs, synthetic fur and saline. Every sample came back with positive results, results from fake samples matched real ones, and repeat samples agreed no better than chance. That study did not name the company, so it does not prove this specific test is wrong, but My Pet Sensitivity has not published any validation of its own.
My Pet Sensitivity cost
The three hair tests cost $44.99 (Basic, 300 items), $59.99 (Advanced, 550 items) and $79.99 (Ultimate, 1,100 items), as listed October 12, 2026. Twin packs for two pets run $74.99 to $129.99. The crossed-out prices of $99.99 to $149.99 appear on almost every product, so treat the sale price as the real price.
Plan for postage to mail the sample. Every purchase includes 30 days of 247VetLine, a vet advice line that is otherwise a $9.99 monthly subscription. The site does not say on the product page whether the free month rolls into a paid plan, so check your account under Manage Subscription after you order. The newer Dog Allergy Test, a blood test for IgE antibodies at $139.99 to $189.99, was sold out when we checked.
Is the My Pet Sensitivity test accurate?
There is no published evidence that it is. Food allergy in dogs and cats is diagnosed with an elimination diet: the Merck Veterinary Manual says to feed a trial diet for up to 3 months and then reintroduce old foods, and it says blood and skin tests are not reliable for food allergy. Hair-based tests are not part of that standard.
If you still buy the test, use the report only as a list of foods to try removing, not as proof of what is safe. Some reviewers say their report marked foods as fine that their pet reacts to. Never reintroduce a food your vet has already linked to a reaction, and the company’s own guidance says the same.
Key Takeaway: My Pet Sensitivity (Expert Score: 4.3/5.0)
My Pet Sensitivity earns a BestGuide Expert Score of 4.3/5.0, driven by a broad test panel covering 1,100 items and a simple mail-in process. Its strength is breadth and a money-back guarantee, but the underlying bioresonance method lacks peer-reviewed validation, which is why owners who want evidence-based diagnostics should weigh it carefully.
My Pet Sensitivity earns a BestGuide Expert Score of 4.3/5.0, placing it among the more comprehensive at-home pet sensitivity tests available in 2026. The brand (operated by My Pet Health Store) originated in the United Kingdom and also serves U.S. customers. It offers hair-sample tests that claim to identify food intolerances, nutritional deficiencies, and environmental sensitivities in dogs and cats. The service stands out for screening more than 1,100 items per sample. However, the underlying bioresonance technology is not widely accepted by mainstream veterinary science, which limits its credibility for some pet owners. This My Pet Sensitivity review breaks down the testing process, costs, pros, cons, and how it compares to other options. Compare My Pet Sensitivity with other top-rated pet food companies to see how it stacks up.
How My Pet Sensitivity Works
Step 1: Order and Activate Your Test
You choose from several test types, including the Ultimate Pet Food Sensitivity Test (1,100 items), the Advanced test, and Basic tests for dogs, cats, and puppies and kittens. After purchasing, you activate your test and follow the collection instructions provided with your order.
Step 2: Collect and Send a Hair Sample
Collect 5 to 15 strands of fur as close to the root as possible, seal them as directed, and mail the sample to the testing facility following the instructions provided with your order. A tracked service is recommended.
Step 3: Receive Your Results
Once the lab receives your sample, results are emailed as a PDF report within 3 to 5 working days. The report lists items your pet may be sensitive to, grouped by severity, along with dietary recommendations. If you follow the recommended elimination diet for at least six weeks, keep a valid food diary, and see no improvement, My Pet Sensitivity offers a 100% money-back guarantee (claims must be submitted within 90 days of purchase).
My Pet Sensitivity BestGuide Rating
Our expert panel evaluated My Pet Sensitivity across five criteria to produce the BestGuide Expert Score of 4.3/5.0. The strongest criteria are Test Breadth (90%) and Turnaround Speed (90%), reflecting the 1,100-item Ultimate panel and a straightforward mail-in process. Value (90%) is supported by the money-back guarantee. Customer Experience (85%) balances mixed online feedback with responsive support. Scientific Validation (75%) is the lowest, because bioresonance lacks peer-reviewed backing and the site does not fully disclose how results are derived. Overall, the score means My Pet Sensitivity is a capable option for owners open to holistic screening, but it may not satisfy those requiring evidence-based diagnostics.
What customers say about My Pet Sensitivity
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Fast turnaround once the sample arrives
- No needles or vet visit; hair is easy to collect
- Clear, color-coded report and elimination guide
- Owners who saw symptoms ease after changing food
- Quick replies from customer support
Common complaints
- Results that contradict a vet's diagnosis or a previous test
- Doubts about bioresonance and whether results reflect the actual sample
- Foods flagged as fine that owners know their pet reacts to, or that are unsafe for pets
- Subscription charges for the vet advice add-on that buyers did not expect
- Refund conditions that are hard to meet
Complaints and what customers report
Most positive reviews are about speed and ease: hair in an envelope, a report a few days later, and an itchy dog that improved after a food change. Negative reviews cluster around results that clash with a vet’s diagnosis or a previous test, doubts about the method, and charges for the vet advice subscription that buyers did not expect. The company answers nearly all one-star Trustpilot reviews.
The BBB has two listings. The current Tampa listing has a B+ and one complaint in three years; an older Houston listing has an F with four complaints and two reviews. Neither is accredited.
Refunds and cancellation
The “100% guarantee” has conditions. You must follow the elimination diet for at least six weeks after getting results, keep a food diary, send it for review by the company’s nutritionist, and claim within 90 days of purchase. Refunds are processed in 7 to 10 working days. The company warns that opening a PayPal or Stripe dispute slows things down.
The test is sold as a digital service. You can cancel within 14 days if you have not activated your code; once you activate it, that right ends. For the blood kit, you can return an unopened kit within 14 days at your cost, minus $20. Cancel 247VetLine any time from Manage Subscription; the month you already paid is not refunded.
When to see a vet instead
Go to a vet before buying any home test if your pet has hives, swelling of the face or lips, trouble breathing, repeated vomiting, bloody stool or diarrhea that lasts more than a day or two. Chronic ear infections, hot spots and hair loss also need an exam, since infections, mites and fleas cause the same signs as food reactions.
For itching that comes and goes with seasons, a veterinary dermatologist can run blood or skin tests for environmental allergies and use the results to plan allergy shots. That is a different job from a food sensitivity report.
Alternatives to My Pet Sensitivity
- Elimination diet with your vet The method the Merck Veterinary Manual describes for food allergy: feed a single trial diet for up to 3 months, then rechallenge to confirm.
- Home food diary and slow switch Free: log every food and treat and switch to a limited-ingredient diet, which is what the My Pet Sensitivity report asks you to do anyway.
- Veterinary dermatologist Better when itching, ear infections or hot spots keep coming back, since they can test for environmental allergies with blood or skin tests.
My Pet Sensitivity reviews
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Frequently asked questions
Is My Pet Sensitivity a scam?
It is a real company that sends a report for the price you pay. The concern is the method: it uses bioresonance, which has no validated scientific basis, and a 2019 study found a similar hair and saliva pet test gave results for fake fur and saline. Treat the report as a list of foods to try removing, not a diagnosis.
How accurate is My Pet Sensitivity?
The company has not published accuracy data. Veterinary references say food allergies are diagnosed with an elimination diet, and the Merck Veterinary Manual says blood and skin tests are not reliable for food allergy either.
How much does My Pet Sensitivity cost?
As of October 12, 2026, $44.99 for a Basic test, $59.99 for Advanced and $79.99 for Ultimate, plus your postage. Twin packs cost $74.99 to $129.99.
Does My Pet Sensitivity test for allergies?
No. Its own FAQ says the hair test checks sensitivity only, does not measure antibodies and cannot detect allergies. A separate blood-based Dog Allergy Test was listed but sold out when we checked.
How long does My Pet Sensitivity take?
Results come by email within 5 working days after the lab logs your sample. Mail time adds a few days, so plan on about one to two weeks in total.
Do they send a kit?
Not for the hair tests. You get emailed instructions and mail the hair in a small sealed bag inside your own envelope to the Tampa address.
Can I get a refund from My Pet Sensitivity?
Only under conditions. You must follow the elimination diet for six weeks, keep a food diary for review, and claim within 90 days of purchase. Activating your code ends the 14-day right to cancel.
What is 247VetLine and will I be charged?
It is a vet advice line by chat, phone or video, sold as a $9.99 monthly subscription. Test buyers get 30 days free; check Manage Subscription after you order so you are not billed for a month you don't want.
Where is My Pet Sensitivity based?
Its terms name My Pet Health Inc. and say they are governed by U.K. law. U.S. samples and returns go to 10014 N Dale Mabry Hwy, Ste 222, Tampa, FL 33618.
Is My Pet Sensitivity better than 5Strands?
They sell the same type of energy-based hair test, and neither has published validation. My Pet Sensitivity is cheaper at $44.99 to $79.99; 5Strands' digital food and environmental test was $110.70 when we checked.
Sources (14)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- My Pet Sensitivity: Homepage (accessed October 12, 2026)
- My Pet Sensitivity: Ultimate Pet Food Sensitivity Test (prices from the store's product listing) (accessed October 12, 2026)
- My Pet Sensitivity: Refund policy (accessed October 12, 2026)
- My Pet Sensitivity: FAQs (accessed October 12, 2026)
- My Pet Sensitivity: About us (accessed October 12, 2026)
- My Pet Sensitivity: Terms of service (accessed October 12, 2026)
- My Pet Sensitivity: Sensitivity or allergy (accessed October 12, 2026)
- Trustpilot: My Pet Sensitivity reviews (accessed October 12, 2026)
- BBB: My Pet Sensitivity, Tampa, FL (accessed October 12, 2026)
- BBB: My Pet Sensitivity, Houston, TX (accessed October 12, 2026)
- PubMed: Bernstein et al., Hair and saliva analysis fails to accurately identify atopic dogs or differentiate real and fake samples, Veterinary Dermatology, 2019 (accessed October 12, 2026)
- Merck Veterinary Manual: Allergies in dogs (accessed October 12, 2026)
- 5Strands: Pet tests (accessed October 12, 2026)
- My Pet Sensitivity: 247VetLine online vet advice (accessed October 12, 2026)
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