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Noom suits people who want daily lessons, food logging and coaching to change habits, with or without weight loss medication, and it's a straightforward route for Medicare Part D members to use the Medicare GLP-1 Bridge at $50 a fill. It is a legitimate company, in business since 2008, BBB accredited with an A+ and rated 4.7 on the App Store from more than 870,000 ratings. Watch two things: it also sells compounded GLP-1 bundles, which the FDA doesn't approve or review, and its billing draws heavy complaints (606 to BBB in 3 years, plus a $62 million 2022 auto-renewal settlement). Note your renewal date and refund window, and talk to your own doctor before starting any GLP-1.
- Company
- Noom, Inc., New York; BBB lists a 2008 start6
- Programs
- Noom Weight (app lessons, logging, coaching) and Noom Med (online clinicians, brand-name and compounded GLP-1s, metformin, Wegovy and Foundayo pills)1
- Brand-name GLP-1 route
- From $39 plus the medication's out-of-pocket cost, depending on insurance1
- Compounded GLP-1Rx
- $149 plus tax to start (3-week subscription and 4 weeks of medication), then $349 a month plus tax, billed every 12 weeks; microdose from $79, then $199 a month2
- Medicare GLP-1 Bridge
- $39 first evaluation, $129 a month Noom Med plan billed every 12 weeks, $50 per medication fill3
- Refunds
- Noom Weight: within 14 days of the first charge, renewals not refundable; Noom Med: none once a prescription is written; branded telehealth: within 7 days unless a clinical visit happened4
- Past settlement
- $62 million ($56 million cash, $6 million subscription credits) agreed in 2022 to settle a class action over auto-renewing subscriptions; Noom denied wrongdoing9
- BBB
- A+, accredited since October 19, 2021; 606 complaints in the last 3 years6
Pros
- Psychology-based lessons and an easy, highly rated app
- Clear route to the Medicare GLP-1 Bridge at $50 a fill
- Brand-name GLP-1s and newer pills such as Wegovy and Foundayo available
- Published compounded bundle prices and a plain statement that compounded drugs aren't FDA approved
- BBB A+ and accredited
Cons
- Sells compounded GLP-1s, which the FDA doesn't approve or review
- Medication plans bill every 12 weeks, not monthly
- Narrow refunds: none on renewals, none once a prescription is written
- 606 BBB complaints in 3 years and a past auto-renewal settlement
Best for: People who want structured habit coaching and food logging, or Medicare Part D members who want help using the GLP-1 Bridge.
Skip it if: You only want FDA-approved medication from a program that sells nothing else, or you don't want a subscription that bills in 12-week blocks.
Noom vs. competitors
| Company | Program fee | Medication cost | Medication type | Insurance help |
|---|---|---|---|---|
| Noom | From $39 (brand route) | Insurance, cash or Medicare Bridge $50; compounded bundles $199 to $349 | Brand-name plus compounded | GLP-1 insurance checker, Medicare Bridge help |
| WeightWatchers Med+ | $74 to $84 a month after a $25 first month | Not included; insurance or cash | FDA-approved only | Insurance coordinator |
| Ro | $39 first month, then $74 to $149 a month | Brand cash price $149 to $449 a month, or insurance | FDA-approved only | Yes, free coverage check and prior authorization |
| Mochi Health | $79 for one month or $588 a year; $199 a year if insurance covers visits | Brand cash from $149; compounded semaglutide from $60 | Brand-name plus compounded | Bills provider visits to many insurers |
Noom pricing at a glance
Noom prices, as listed October 20262
| Program | Price | Billing |
|---|---|---|
| Noom Weight (app) | $44.99 to $199.99 in the App Store; web price shown at sign-up | Auto-renewing subscription |
| Noom Med, brand-name meds | From $39 plus medication cost | Medication through insurance or cash |
| Medicare GLP-1 Bridge | $39 evaluation, $129 a month plan, $50 per fill | Plan billed every 12 weeks |
| Compounded GLP-1Rx | $149 to start, then $349 a month | Every 12 weeks, plus tax |
| Compounded Microdose GLP-1Rx | $79 to start, then $199 a month | Every 12 weeks, plus tax |
Compounded prices apply to new accounts from March 31, 2026. Noom says compounded medications aren't approved by the FDA or reviewed for quality, safety or efficacy. The Medicare Bridge plan fee isn't covered by Medicare. Noom's own pages list different amounts in places, so confirm the total at checkout.
Noom, step by step
Take the quiz
Answer questions about your goals and health. Noom recommends Noom Weight or Noom Med.
Clinical intake for Noom Med
A licensed clinician reviews your history online and prescribes medication only if clinically appropriate.
Use the app daily
Log food and weight, read short psychology-based lessons and message coaches.
Watch the renewal date
Billing reminder emails show renewal dates and refund eligibility. Medication plans often bill every 12 weeks.
Cancel
Cancel in the Subscription Portal, in the app under Settings, Manage Subscription, or in Apple or Google if you bought there. Uninstalling the app doesn't cancel.
Noom legitimacy and licensing
Yes. Noom, Inc. has operated since 2008, is BBB accredited with an A+, and its app holds 4.7 out of 5 from about 873,000 App Store ratings. Its Noom Med service connects you with licensed clinicians online who prescribe medication only when they judge it appropriate.
Its billing history is the main concern. In 2022 Noom agreed to a $62 million settlement, $56 million in cash and $6 million in credits, of a class action alleging its auto-renewing subscriptions were hard to cancel; it denied wrongdoing and agreed to change certain business practices. BBB still lists 606 complaints in the last 3 years, many about charges and refunds.
Noom cost
Noom Weight, the app program, is an auto-renewing subscription; the App Store lists program purchases from $44.99 to $199.99, and the web price appears during sign-up. Noom Med costs depend on the route. For brand-name drugs such as Wegovy or Zepbound, Noom lists a start from $39 plus whatever you pay for the medication through insurance or cash.
For Medicare Part D members who qualify for the Medicare GLP-1 Bridge, Noom lists $39 for the first evaluation, $129 a month for the Noom Med plan billed every 12 weeks, and $50 per fill for the medication. Compounded GLP-1Rx costs $149 to start, then $349 a month, and the microdose version $79, then $199 a month, both billed every 12 weeks plus tax.
Compounded GLP-1s at Noom: what to know
Noom says that if a clinician feels compounded medication is appropriate, it isn’t approved by the FDA or reviewed for quality, safety or efficacy. The FDA has warned about dosing errors and adverse events with compounded semaglutide and tirzepatide, and in 2026 it warned 30 telehealth companies about how they marketed compounded GLP-1s. We found no FDA warning letter addressed to Noom.
If you can get a brand-name drug covered, or through the Medicare Bridge, that’s the option with FDA review behind it. Ask your clinician which product you’re getting, who compounds it, and why. Talk to your own doctor about whether a GLP-1 is right for you.
How Does Noom Work?
Noom’s process begins with an online quiz that takes approximately 10 to 15 minutes. The assessment collects information about goals, lifestyle, eating habits, and medical history to create a personalized weight loss plan. Based on responses, Noom estimates a timeline for reaching the goal weight and sets a daily calorie budget.
The core Noom Weight Loss program revolves around daily app-based lessons of 5 to 15 minutes each. Lessons focus on CBT principles to reframe thinking about food, stress, and exercise. Users log meals using a database categorized into a green, yellow, and red system based on caloric density (not nutritional value), encouraging more whole foods without making any food group off-limits.
For users interested in medical weight loss, Noom Med offers a separate track. After a video consultation with a licensed clinician, eligible individuals can receive prescriptions for GLP-1 medications including compounded semaglutide and brand-name medications like Wegovy and Zepbound. The Noom Med platform combines coaching, app access, and medication into bundled monthly pricing (detailed in the Cost section below).
Beyond core coaching, Noom includes Welli (AI-powered nutrition planning), Muscle Defense (fitness tools), and an active community of users (commonly referred to as “Noomers”). All features are included with every plan at no extra cost per the platform’s 2026 disclosure.
What customers say about Noom
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Easy app for logging meals, water and exercise
- Short psychology-based lessons that help change habits
- Supportive coaches and clinicians
- Smooth medication onboarding for some members
Common complaints
- Unexpected charges and costly renewals
- Disputes over cancellations and refunds
- Unhelpful support when billing goes wrong
- Prescription shipping problems
- Insurance paperwork and app crashes
Noom complaints and how to avoid problems
Complaints on BBB and Trustpilot focus on unexpected renewal charges, refund denials, slow support, shipping problems and insurance paperwork.
- Write down your renewal date; Noom sends billing reminder emails, but don’t rely on them.
- Noom Weight refunds are only possible within 14 days of your first charge, and renewals aren’t refundable.
- On Noom Med, refunds stop once a prescription is written, so decide before your visit.
- Deleting the app doesn’t cancel your subscription.
How to cancel Noom
Cancel in the web Subscription Portal by logging in with your Noom email, or in the app under your profile, Settings, Manage Subscription. If you paid through the App Store or Google Play, cancel there. Your access runs to the end of the billing period. On Noom Med you can switch to Noom Weight instead of canceling. If you have medication refills scheduled that you no longer want, contact Noom Med support so they stop.
Who should skip Noom
If you want only FDA-approved medication from a company that doesn’t sell compounded versions, Ro or WeightWatchers Med+ fit better. If cost is the issue, your own doctor can prescribe through your insurance, and free apps handle food logging. If you have prediabetes, the CDC’s National Diabetes Prevention Program is a proven, often free lifestyle option.
Alternatives to Noom
- Your own doctor plus a free tracking app Your primary care doctor can prescribe and bill insurance, and free calorie trackers cover food logging without a subscription.
- CDC National Diabetes Prevention Program A year-long lifestyle program, often free or covered, if you have prediabetes; Medicare covers it for eligible members.
- WeightWatchers Better if you want medication limited to FDA-approved drugs plus a points-based food program. Read review
- Ro Better if you want brand-name GLP-1s only, at published cash prices. Read review
Noom reviews
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Frequently asked questions
Is Noom a real company?
Yes. Noom, Inc. has run since 2008, is BBB accredited with an A+, and its app is rated 4.7 on the App Store. Its billing practices draw many complaints, so watch renewal dates.
How much does Noom cost per month?
It depends on the program. Noom Med's brand-name route starts at $39 plus medication cost, the Medicare Bridge plan is $129 a month plus $50 per fill, and compounded GLP-1Rx is $349 a month after a $149 start.
Does Noom prescribe Wegovy or Zepbound?
Yes, Noom Med clinicians can prescribe brand-name drugs including Wegovy, Ozempic, Zepbound, Mounjaro and Foundayo when clinically appropriate. You pay for the drug through insurance or cash.
Does Medicare cover Noom?
Medicare doesn't cover Noom's plan fee. If you qualify for the Medicare GLP-1 Bridge, Noom says you can get Wegovy, Zepbound or Foundayo for $50 per fill, plus Noom's $39 evaluation and $129 monthly plan.
Is Noom's compounded GLP-1 safe?
Compounded drugs aren't approved or reviewed by the FDA for safety or efficacy, which Noom states on its site. The FDA has received adverse event reports tied to compounded GLP-1s. Talk to your doctor before choosing one.
Can I get a refund from Noom?
Noom Weight refunds may be available within 14 days of your first charge; renewals aren't refundable. Noom Med refunds end once a prescription is written.
How do I cancel Noom?
Use the Subscription Portal on the web, the app's Manage Subscription setting, or Apple or Google if you subscribed there. Uninstalling the app doesn't cancel.
Why did Noom pay a $62 million settlement?
A class action filed in federal court in Manhattan alleged Noom's "risk-free" trials rolled into costly auto-renewals that were hard to cancel. Noom denied wrongdoing, agreed to pay $56 million in cash and $6 million in subscription credits, and agreed to change certain business practices.
Does Noom work without medication?
Yes. Noom Weight is the app program with lessons, logging and coaching and doesn't include medication.
Noom vs WeightWatchers: which is better?
WeightWatchers Med+ prescribes only FDA-approved drugs and uses a points system. Noom offers psychology-based lessons and Medicare Bridge help but also sells compounded bundles.
Sources (13)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- Noom: Noom Med (accessed October 13, 2026)
- Noom: Home and program pricing notes (accessed October 13, 2026)
- Noom: Medicare GLP-1 coverage (accessed October 13, 2026)
- Noom: Refund policy (accessed October 13, 2026)
- Noom: How to cancel your Noom subscription or trial (accessed October 13, 2026)
- BBB: Noom, Inc. (accessed October 13, 2026)
- Trustpilot: Noom reviews (accessed October 13, 2026)
- Apple App Store: Noom Weight Loss, Food Tracker (accessed October 13, 2026)
- Euronews/Reuters: Noom reaches $62 million settlement over automatic renewals (February 2022) (accessed October 13, 2026)
- FDA: FDA's concerns with unapproved GLP-1 drugs used for weight loss (accessed October 12, 2026)
- FDA: FDA warns 30 telehealth companies against illegal marketing of compounded GLP-1s (March 3, 2026) (accessed October 12, 2026)
- Medicare.gov: Weight loss drugs (Medicare GLP-1 Bridge) (accessed October 12, 2026)
- CDC: National Diabetes Prevention Program (accessed October 12, 2026)
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