4/5
Service Evaluation
Key Takeaway: SafeStreets (Expert Score: 4.0/5.0)
SafeStreets is ADT’s only Authorized Provider, earning a BestGuide Expert Score of 4.0 out of 5.0. The company’s primary strength is its nationwide reach, leveraging ADT’s monitoring network to score 90% on Scalability. However, its reliance on a quote-based sales process results in a lower Transparency score of 70%.
SafeStreets earns an Expert Score of 4.0/5.0 from BestGuide as a major entry point for consumers seeking professionally installed ADT home security systems. As ADT’s only Authorized Provider, SafeStreets sells, designs, and installs ADT equipment, which is then monitored by ADT’s network, often with faster, localized installation than ADT corporate offers directly. Since the monitoring and long-term service are handled by ADT itself, you may also want to read our ADT Home Security review to understand the brand behind the service.
BestGuide’s analysis finds SafeStreets excels in scalability and service offerings, leveraging ADT’s six interconnected monitoring centers. The model also has trade-offs: many SafeStreets reviews cite issues with sales tactics and contract clarity, and the lack of upfront pricing is a drawback for consumers who prefer to research costs online before engaging a sales representative.
Compare SafeStreets with other top-rated home security companies to see how it stacks up.
How SafeStreets Works
Getting a SafeStreets system involves four main steps, from consultation to ADT-backed monitoring, designed to create a customized security plan installed by a local technician.
1. Initial Security Consultation
The process starts when you contact SafeStreets for a free quote. A security consultant will discuss your home’s layout, specific concerns, and budget. This consultation typically happens over the phone or through an in-home visit, and the goal is to design a system tailored to your property’s specific vulnerabilities.
2. Custom System Design
Based on the consultation, the SafeStreets representative will recommend a package of ADT equipment. This can include door and window sensors, motion detectors, security cameras, and smart home devices like smart locks and thermostats. The final package and cost are determined during this stage, before any installation work begins.
3. Professional Installation
A key feature of the SafeStreets model is professional installation. Once you agree to a plan, the company aims to schedule a certified technician to install and activate your system, often within 24 to 48 hours. The technician ensures all components are working correctly and shows you how to use the system, including the ADT mobile app.
4. 24/7 ADT Monitoring
After installation, your home is protected by ADT’s 24/7 professional monitoring. When a sensor is triggered, the signal goes to one of ADT’s six company-owned monitoring centers. A monitoring professional will then attempt to contact you and, if necessary, dispatch emergency services. All monitoring services, billing, and long-term customer support are handled by ADT.
Who SafeStreets Is Best For
SafeStreets is best for homeowners who prioritize ADT’s brand recognition and proven infrastructure and want a professionally installed, customized system without DIY setup. It suits those who prefer a consultation to build their package and value next-day installation. It is not ideal for renters needing flexible contracts, or for consumers who prefer the fixed online pricing of companies like SimpliSafe or Ring.
SafeStreets Standout Features
SafeStreets’ primary differentiators are tied to its status as ADT’s only Authorized Provider. This relationship provides access to a national security infrastructure combined with a localized service model.
ADT-Backed Monitoring Network
As a SafeStreets customer, your system is connected to ADT’s network of six interconnected, 24/7 professional monitoring centers. This redundancy means if one center goes offline due to a natural disaster or technical issue, another immediately takes over. This level of infrastructure is significantly more extensive than the one or two centers used by many smaller security providers.
Rapid Professional Installation
SafeStreets emphasizes fast, professional installation, often advertising same-day or next-day service. For customers who just moved or have an immediate security need, this is a distinct advantage over companies with longer scheduling lead times or DIY-only kits that require self-installation.
SafeStreets Pros and Cons
| Pros | Cons |
|---|---|
| Access to ADT Network: Systems are monitored by ADT’s six U.S.-based, company-owned monitoring centers. | Lack of Price Transparency: No pricing is listed online; requires a sales consultation, which scores 70% on BestGuide’s Transparency metric. |
| Professional Installation: Offers certified technician installation, often available within 24-48 hours. | Long-Term Contracts: Customers are typically required to sign a 36-month monitoring contract with ADT. |
| Customizable Systems: Security packages are tailored to individual homes during a consultation process. | Sales-Heavy Approach: The business model relies on direct sales, and some customers report aggressive or high-pressure tactics. |
Is SafeStreets Legit?
Yes, SafeStreets is a legitimate company and is ADT’s only Authorized Provider, one of the most established firms operating under this model in the U.S., serving more than 90 percent of the country through a nationwide team of consultants and installers. Confusion about whether SafeStreets is the same as ADT is common, so it is worth being precise about the difference.
SafeStreets and ADT are not the same company. SafeStreets is an independent business, a Limited Liability Company headquartered in Lehi, Utah, operating as ADT’s exclusive Authorized Provider. SafeStreets handles sales, system design, and professional installation, while ADT supplies the equipment technology and runs the 24/7 monitoring and long-term service contract. In practical terms, you buy and install through SafeStreets, but your ongoing monitoring agreement is with ADT, a publicly traded company (NYSE: ADT) with more than 140 years in the security industry.
Regarding the “SafeStreets USA lawsuit” queries, like many large companies with national sales teams, SafeStreets has faced consumer complaints and legal challenges. These often relate to sales practices, contract terms, or installation disputes, which are risks inherent in the authorized provider model. We recommend consumers read all contract details carefully before signing.
SafeStreets USA BBB Rating and Accreditation
SafeStreets USA, LLC has been a BBB Accredited business since 2011 and holds an A+ rating from the Better Business Bureau. The company is headquartered in Lehi, Utah, and is registered as a Limited Liability Company (LLC). The A+ rating reflects the BBB’s opinion of how the company is likely to interact with its customers, based on factors like complaint history and business practices. The BBB notes that customer reviews are not used in calculating the letter-grade rating.
Complaints on the SafeStreets USA BBB page center on three areas: problems with products or services, advertising and sales issues, and billing or collection disputes. The company appears to respond to the majority of complaints filed through the BBB, consistent with its accredited status and providing a layer of accountability for consumers.
SafeStreets Cost: What You Should Expect to Pay
SafeStreets does not publish standard equipment or monitoring prices on its website. To get a firm quote, you must contact the company for a consultation, and this lack of upfront pricing is a significant factor in its 70% Transparency score. While SafeStreets advertises promotional headline rates, real-world professional monitoring on ADT’s network generally runs an estimated $45 to $60 per month once a standard plan is in place, with the exact figure depending on whether video surveillance and smart home automation are included.
Equipment costs are separate and vary by home size and device selection. A basic starter package may cost a few hundred dollars upfront, while a system with multiple cameras and smart home integrations can exceed $1,500. These figures are comparable to other professionally installed systems but higher than DIY kits, and the required 36-month contract locks you into the monthly monitoring fee for three years.
Final Verdict: SafeStreets Review
SafeStreets earns an Expert Score of 4.0/5.0, reflecting its status as a capable, if complex, gateway to the ADT ecosystem. Its greatest strength is providing nationwide access to ADT’s powerful monitoring network as ADT’s only Authorized Provider, backed by localized, professional installation often available within 48 hours. For consumers who want the peace of mind associated with the ADT brand but prefer to work with a dedicated installation partner, SafeStreets is a viable option.
The most significant limitation is the business model itself. The lack of transparent pricing, reliance on direct sales consultations, and mandatory 36-month contracts are considerable drawbacks versus modern direct-to-consumer competitors. Our analysis concludes that while the underlying ADT service is solid, the SafeStreets experience can be inconsistent, so potential customers should be prepared to navigate a sales process and scrutinize all contract terms before committing.
ADT’s only Authorized Provider, pairing ADT-backed monitoring with fast professional installation. See how it compares before you commit.
Frequently Asked Questions About SafeStreets
What do experts say about SafeStreets?
BestGuide’s panel gives SafeStreets an Expert Score of 4.0/5.0. Analysts recognize it as ADT’s only Authorized Provider, giving customers access to ADT’s monitoring network, but note its lack of price transparency (scoring 70%) as a significant weakness.
Is SafeStreets worth it in 2026?
Whether SafeStreets is worth it depends on your priorities. If you want a professionally installed ADT system with a 24/7 monitoring network of six centers and are comfortable with a 36-month contract and a sales-led process, it can be a good choice. If you prefer transparent online pricing and no long-term contracts, alternatives like SimpliSafe or Ring are likely a better fit.
How does SafeStreets compare to other home security companies?
SafeStreets operates as ADT’s only Authorized Provider, which differs from direct-to-consumer companies like SimpliSafe that sell DIY kits with optional, no-contract monitoring. Compared to ADT corporate, SafeStreets may offer more localized and faster installation, but the sales experience can be more aggressive. Its pricing structure is less transparent than most modern competitors.
Is SafeStreets part of ADT?
No, SafeStreets is not part of ADT. It is an independent company, a Lehi, Utah-based LLC, that is ADT’s only Authorized Provider. SafeStreets handles the sales and installation of the security system, but your monitoring service and contract are directly with ADT.
What are the common complaints about SafeStreets?
Common complaints found in SafeStreets reviews and on its BBB profile, which carries an A+ rating, often relate to aggressive sales tactics, misunderstandings about the 36-month contract terms, and issues with post-installation service, which is handled by ADT.
Does SafeStreets have a lawsuit?
Large national sales companies, including those in the home security industry, often face lawsuits and consumer complaints. Public records show that SafeStreets has been a party in legal disputes, frequently concerning sales practices or contract disagreements. Consumers should research public records for the most current information.