Aura Review: Is It the Best All-in-One Antivirus?

Aura legitimacy and licensing

Yes. Aura is run by Aura Sub, LLC, 250 Northern Ave, Boston, MA. It started in 2017 as iSubscribed, bought Intersections Inc. and Identity Guard in 2018, and took the Aura name in 2019. It later bought Circle Media Labs (parental controls), and in 2024 split off its Pango business into a separate company now called Point Wild. Aura says it protects more than 1.3 million customers and raised $140 million in Series G funding in 2025. Founder Hari Ravichandran is CEO.

The BBB rates Aura A+ and lists it as accredited since July 19, 1996, a date that predates the Aura name. The BBB shows 199 complaints in the last three years and no government actions on the profile. The CFPB complaint database has no complaints naming Aura Sub, LLC. Identity Guard is still sold as a separate brand, and its trademarks belong to Aura Sub, LLC.

How much Aura costs

On October 12, 2026, Aura listed four plans. Individual is $12 a month billed yearly or $15 billed monthly. Couple is $22 or $29. Family, for up to five adults plus unlimited kids, is $32 or $50. Kids, which is parental controls only, is $10 or $13. Paying yearly means one charge up front for the year, roughly $144 for Individual and $384 for Family before tax.

Aura’s terms say your plan renews automatically at the price shown in your account dashboard, and that Aura can change fees with 30 days’ notice. The pricing page doesn’t say what the second year costs, so check your dashboard before your renewal date. Aura can also move a yearly plan to monthly billing at renewal with 10 days’ notice, as long as the year’s total stays the same.

What Aura includes

Every adult plan includes credit monitoring at Equifax, Experian and TransUnion, an instant credit lock, home and auto title monitoring, financial transaction alerts, dark web and account breach monitoring, removal of your details from more than 425 data brokers and people search sites, antivirus, a VPN, a password manager, spam call protection, 24/7 customer support and a U.S.-based fraud resolution team.

Two limits to know. The credit lock works on your Experian file only, so it doesn’t stop new accounts opened through Equifax or TransUnion; a free freeze at each bureau does. And the credit score Aura shows is an educational score from your Equifax file, not the score most lenders use. On the Family plan, children get only online account and Social Security number monitoring.

The March 2026 Aura data breach

In March 2026 Aura said an employee was the target of a phone phishing attack and an outsider had access to that employee’s account for about an hour. Roughly 900,000 records were accessed, most of them names and email addresses from a marketing tool used by a company Aura acquired in 2021. Contact details (name, email, home address and phone number) for fewer than 20,000 active and fewer than 15,000 former Aura customers were included. Have I Been Pwned lists 903,080 affected email addresses and says customer service notes and IP addresses were also exposed.

Aura’s March 19 update says no database behind its identity protection app was accessed and no Social Security numbers, financial information, credit records or passwords were taken. If you got a notice, watch for phishing emails and calls that use your name or mention Aura, and only sign in through aura.com or the official app.

Aura complaints and how to avoid them

Most reviews are positive: Aura holds 4.3 out of 5 on Trustpilot from 1,327 reviews and about 4.7 on the App Store. The 12% of one-star Trustpilot reviews mostly cover billing and cancellation, app features that don’t work as expected, long support waits, and features that weren’t what the customer expected. The BBB lists 199 complaints in three years.

• Set a reminder two days before your trial ends; Aura requires cancellation at least 24 hours before.
• Buy an annual plan directly from aura.com if you want the 60-day refund option.
• Check the renewal price in your dashboard about a month before each renewal.
• Freeze your credit at all three bureaus, since Aura’s lock covers Experian only.
• Ignore unexpected calls or texts claiming to be Aura; Aura itself warns customers about impostors.

How to cancel Aura and get a refund

You can cancel by logging into your account or by calling the number in your dashboard (Aura’s main line is 1-833-552-2123). Aura doesn’t accept cancellations by mail. Cancel at least one day before your next billing cycle; your access lasts until the end of the period you paid for.

The 60-day money-back guarantee applies only to annual plans bought on Aura’s websites or through its support team. To get it, cancel and call within 60 days of being charged. If you started with a free trial, the 60 days count from the day you signed up for the trial. Monthly plans, plans billed through an app store, retailer or Amazon, and later annual renewals don’t qualify, and otherwise Aura says payments are non-refundable.

Free steps that protect you

No paid service can stop all identity theft, and Aura says so in its own fine print. The FTC’s free steps cover much of the same ground: freeze your credit at Equifax, Experian and TransUnion, which is free and blocks most new accounts; check your credit reports from all three bureaus for free at AnnualCreditReport.com; and if your identity is stolen, report it and get a recovery plan at IdentityTheft.gov.

Aura’s insurance pays eligible losses and expenses under a policy from American Bankers Insurance Company of Florida, with terms, limits and exclusions in the policy itself, so read the summary of benefits before relying on it. Aura’s service terms require individual arbitration and waive class actions.