Infimobile Review: Cheap Annual Prepaid Plans on Two Networks

Infimobile legitimacy and licensing

Yes, Infimobile is a real prepaid carrier. Its terms say service is provided by InfiCloud Inc., doing business as Infimobile, which resells access to larger carriers’ networks. It lists an office at 11340 Lakefield Dr in Johns Creek, Georgia, and a support line at (855) 484-1855. We found no FTC or FCC enforcement action against it.

Its reputation is split. Trustpilot shows 4.7 out of 5 from 1,171 reviews, and the company has claimed that profile and features it on its homepage. The BBB rates it F, it is not accredited, and it has 13 complaints in three years. Its iPhone app averages 1.3 out of 5. The pattern is that customers who stay happy are positive, and problems cluster around refunds, pricing changes after the compatibility check and activation.

Infimobile prices and what you actually pay

You pay for 6 or 12 months upfront. As listed in October 2026, 12 month plans cost $75 for 10GB a month, $90 for 12GB, $108 for 15GB and $120 for 20GB, and the Freedom Unlimited plan is $150. Six month plans are $60. A 5GB Pro Plus plan with 2,500 minutes and texts is also $75 for 12 months. The site shows these as up to 70% off regular prices of $21 to $31 a month.

Three things can raise the price. First, Infimobile says advertised prices apply only to phones compatible with its Most Preferred Network; other phones get service on another network at that network’s price, and the terms say pricing is confirmed at activation. Second, taxes and fees are added, including a Recovery Fee of a flat amount plus 2.5% of the plan price. Third, renewals are charged at standard pricing unless a new promotion applies.

How Infimobile works

Infimobile runs on two networks it calls a premium network and a secondary network; its site does not name the carriers, so use its ZIP code and IMEI checker rather than relying on third-party listings. The Freedom Unlimited plan only runs on the premium network. All plans include 5G where your phone and area support it, and Wi-Fi calling.

Once you use your monthly high-speed data, speeds drop to up to 256 kbps for the rest of the cycle, which is slow enough that most apps and video will not work well. The terms also allow slowing unlimited plans after a usage threshold. Hotspot costs $5 a month. Unlocked phones only; smartwatches, iPads and routers are not supported.

Refunds and cancellation

This is where most problems start, so read it before you pay. The refund form says refunds are for new customers within 7 days of activation. The full terms say:

• Activated SIMs can be refunded only if activated within 7 days of delivery and you used no more than 30MB of data, 10 minutes and 10 texts, minus a $10 fee.
• If you used more, the refund is figured at the original monthly price, not the sale price, minus $10.
• Promotional plans are non-refundable once canceled, whatever the usage.
• Unactivated SIMs can be returned within 45 days, minus $10.
• Upgrades refund unused months to your Infimobile wallet, not your card.
• Prepaid future terms can be canceled within 30 days of purchase unless they were promotional.
• SIM kits bought from third parties are not refundable through Infimobile.

Because nearly every advertised plan is a sale price, assume you will not get money back once you activate.

Infimobile complaints and how to avoid problems

Across the BBB, App Store and Trustpilot, the recurring complaints are refunds being denied or reduced, a price that changes after the device check, activation and eSIM problems, port-out frustration and slow email or failed chat. Praise centers on fast, patient phone agents.

To lower your risk: run the IMEI and ZIP code check and confirm the final price at checkout before paying; start with a 6 month plan if you are unsure about coverage; buy directly from Infimobile so the refund policy applies; screenshot your order; and call support (855) 484-1855 rather than relying on chat or email for anything urgent. If a dispute goes nowhere, you can file a complaint with the FCC, which handles wireless billing and service complaints.

Your rights with a prepaid carrier

Infimobile’s terms require binding individual arbitration and waive class actions and jury trials, except for Puerto Rico customers. You can still file free informal complaints with the FCC Consumer Complaint Center and the BBB, and the company must respond to FCC complaints. Your phone number belongs to you: you can port it to another carrier, though Infimobile charges $10 if you port out within 30 days of activation. Keep your account PIN and number transfer details private to avoid SIM swap fraud.

Who should skip Infimobile

Infimobile is a poor fit if you might switch carriers within a few months, if you need a refund safety net, if you want to pay month to month, or if you use a smartwatch or tablet line. Heavy users may find the 256 kbps slowdown after the data cap hard to live with. If you just want the cheapest year of light service on an unlocked phone and you are comfortable dealing with support by phone, it can save you real money.