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Review 2026
Each company is evaluated across five criteria. Scores are weighted and combined into a single BestGuide Score out of 5. See how we rate the brands.
Key Takeaway
lastminute.com earns a BestGuide Expert Score of 4.3/5.0, a solid pick for budget-minded travelers who prioritize package deals. Its strongest category is Services (90/100), reflecting access to over 400 airlines and 2 million hotels, while Transparency (80/100) is its weakest, held back by hidden add-on costs and a documented refund track record. Founded in 1998, it bundles flights, hotels, car rentals, and vacation packages for travelers who value price over premium service.
Best For: Budget-conscious travelers who value package deals and stay flexible on dates and destinations.
Not sure if lastminute.com is the right fit? Compare the alternatives
lastminute.com is an online travel agency founded in 1998 and operated in the US by LMnext US Inc., part of the lastminute.com Group. It serves over 10 million customers a year and sells flights, hotels, car rentals, and vacation bundles drawn from more than 400 airlines and 2 million accommodations worldwide. In this lastminute.com review, we look at how its services, pricing, and reputation stack up, and how it compares to other top-rated flight booking companies, so you can decide if it fits your travel needs.
Founded
1998
Airlines
400+
Customers Yearly
10M+
See If You Qualify
Visit the site to get started in less than a minute.
Enter your departure city, destination, dates, and traveler count, and the site returns available flights, hotels, and vacation packages, often bundling flight and hotel for extra savings. Rotating last-minute deals are highlighted up front.
Mix and match flights, hotels, and car rentals, with support for partial stays and multi-city itineraries. Vacation packages can be filtered by beach, weekend getaway, or city break to narrow your options.
At checkout you provide traveler details and payment. Accepted methods include Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna, and Affirm. Support is available 24/7 by phone or help center, though you may need your booking ID to reach an agent directly.
lastminute.com is built for travelers who care more about price than polish.
It is not the right fit if you prioritize top-tier customer service, fully transparent pricing, or ski trips that need extras like lift passes and in-resort reps.
400+ Airlines and 2M+ Hotels
A vast inventory makes it easy to find flights and stays almost anywhere, and it is a core reason the platform serves over 10 million customers a year.
Bundle and Save
Combining flight and hotel into one package often costs less than booking each separately, and packages stay customizable so you can tailor the trip.
24/7 Customer Care
Round-the-clock support is offered by phone and online help, though response quality can be inconsistent and reaching an agent may require a booking ID.
Pros
Cons
lastminute.com is a legitimate travel booking company founded in 1998 and operated in the US by LMnext US Inc., part of the lastminute.com Group. It holds a California Seller of Travel registration (CST# 2165376-50), a Florida Seller of Travel registration (ST45809), and a Washington UBI number, showing compliance with state travel-seller laws. Regulatory history: during the COVID-19 pandemic the company faced regulatory action over its failure to meet refund deadlines, and complaints about complex codeshare bookings and unclear add-on costs have persisted since. It is a real, long-established company with proper licensing, but its refund and service practices have generated significant complaints, so read the terms carefully before booking.
lastminute.com earns an Expert Score of 4.3/5.0, making it a solid option for budget travelers who prioritize low prices and convenience over premium service. Its main strengths are its vast inventory (over 400 airlines and 2 million hotels) and competitively priced short-haul packages. The trade-offs are real: a poor refund track record that drew regulatory pressure over delayed pandemic refunds, hidden costs on add-ons like car rentals, and listings that do not always match reality. If clear pricing and reliable support matter more to you than the lowest headline price, see how it compares to the best flight booking companies first. But if you are flexible and read the terms carefully, this lastminute.com review concludes the platform can genuinely save you money.
BestGuide rates lastminute.com 4.3/5.0, praising its low package prices and vast inventory while flagging refund issues and hidden add-on costs as its main weaknesses.
For flexible budget travelers who book package deals, yes. If you need reliable customer service and fully transparent pricing, stronger options exist.
It offers wider package options than many discount sites, but its customer satisfaction trails top-tier providers. It is cheaper than average and less transparent.
Refunds are a major pain point. The company faced regulatory action over delayed pandemic refunds, and travelers still report difficulty getting money back on cancellations.
You can book ski trips, but the platform lacks extras like lift passes, in-resort reps, and snow guarantees that specialist ski operators include.
If you prioritize low prices and accept some risk on booking accuracy and refunds, it can be a good choice. Read the terms and consider cancellation-covering travel insurance.
An online travel agency founded in 1998, operated in the US by LMnext US Inc. and part of the lastminute.com Group, offering flights, hotels, car rentals, and vacation packages.
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