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Review 2026
Each company is evaluated across five criteria. Scores are weighted and combined into a single BestGuide Score out of 5. See how we rate the brands.
Key Takeaway
Trip.com earns a BestGuide Expert Score of 4.5/5.0, one of the strongest picks in flight booking and especially strong for Asia-Pacific travel. Its standout categories are Services (95/100) and Scalability (95/100), reflecting a broad product range, 24/7 support, and global reach. Owned by Nasdaq-listed Trip.com Group and founded in 1999 as Ctrip, it processes tens of millions of bookings a year and often undercuts Western booking sites by 15 to 25 percent on Asian routes. The main trade-offs are slower support on complex changes and lost airline elite credit.
Best For: Travelers booking flights and hotels across Asia-Pacific who want the lowest fare and one broad platform, and who do not need airline elite credit or instant change support.
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Trip.com is a global online travel agency owned by Trip.com Group, a company listed on Nasdaq (TCOM) and in Hong Kong. Founded in 1999 as Ctrip and now running its international brand out of Singapore, it books flights, hotels, trains, tours, and travel insurance, and processes tens of millions of bookings a year. Its edge is pricing and depth across Asia-Pacific. In this Trip.com review, we look at its pricing, service, and value, and how it compares to other flight booking companies.
Founded
1999
Listed On
Nasdaq (TCOM)
Support
24/7
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Enter your destination and dates, and Trip.com aggregates flights, hotels, trains, and tours from thousands of suppliers with a clear price breakdown.
Multi-product bundles like Flight plus Hotel, or combined train and attraction tickets, can lower the total cost and are especially strong for travel within Asia.
At checkout you enter passenger details and pay by credit card, PayPal, or a local method. A service fee, usually a few dollars, appears as a separate line item before you pay.
Regular TripTuesday sales and regional events discount flights, hotels, and attractions, and the Trip.com Rewards program earns points toward future travel.
Manage your itinerary through the app or website, with 24/7 phone, chat, and email support, though complex changes can take up to a day to resolve.
Trip.com fits travelers who want price and breadth, particularly across Asia-Pacific.
It is less ideal if you need elite-qualifying miles, fast resolution on complex changes, or the lowest rates on European hotels, where other sites often win.
Asia-Pacific Pricing Edge
Deep contract rates with Asian airlines and hotels often make Trip.com 15 to 25 percent cheaper than Western booking sites on routes like Tokyo to Seoul or Bangkok to Singapore.
Broad Product Range
Beyond flights, Trip.com books hotels, trains, tours, attractions, and travel insurance, which makes it a genuine one-stop platform.
Flash Sales and Reward
Regular TripTuesday sales and regional events cut prices, and Trip.com Rewards earns points on bookings toward future travel.
Multi-Product Bundles
Flight plus Hotel and combined train plus attraction bundles simplify planning and often lower the total, with aggressive discounts on China high-speed rail.
24/7 Multichannel Support
Support runs around the clock by phone, chat, and email, though response times can stretch to a day for complex changes.
Multiple Payment Options
Trip.com accepts credit cards, PayPal, and various local payment methods, with the service fee shown before you pay.
Pros
Cons
Trip.com is a well-established, legitimate online travel agency. Its parent, Trip.com Group, is publicly traded on Nasdaq (TCOM) and listed in Hong Kong, and the company was founded in 1999 as Ctrip. It runs its international brand from Singapore, processes tens of millions of bookings a year, and publishes clear terms and a privacy policy with standard payment encryption. Track record: there are no major public enforcement actions against it, and complaints are typical of the OTA sector, mostly slower service on airline-initiated changes. Its scale and public listing give it strong credibility.
Trip.com earns an Expert Score of 4.5/5.0, one of the strongest options in flight booking and a top pick for Asia-Pacific travel. Its breadth of services (95/100) and global scale (95/100) are backed by 24/7 support and a wide product range, and its pricing edge on Asian routes, often 15 to 25 percent below Western booking sites, is a real differentiator. The trade-offs are modest: slower support on complex changes and the potential loss of airline elite credit when you book through a third party. If you need elite-qualifying miles or instant change support, weigh other options, but for value and coverage this Trip.com review rates it a confident buy. You can compare it with the best flight booking companies first.
BestGuide rates Trip.com 4.5/5.0, citing strong Asia-Pacific pricing and broad services, above the flight booking industry average.
Yes, especially for Asia-Pacific travel, where savings often reach 15 to 25 percent. Its 24/7 support and flash sales add value, though complex-change support can be slower.
It is usually cheaper on Asia-Pacific routes than Western sites. It may add service fees and resolve complex issues more slowly, and some rivals win on European hotels.
Yes. It is owned by Nasdaq-listed Trip.com Group, was founded in 1999 as Ctrip, and processes tens of millions of bookings a year.
It may not earn elite-qualifying miles or perks like upgrades, a common limitation of third-party booking sites.
Codes are often restricted to specific routes, booking windows, minimum spend, or first-time app users, so check the terms before applying.
A per-booking fee, usually a few dollars, shown as a separate line item at checkout.
It works worldwide, but its biggest price edge is Asia-Pacific. For European hotels, other sites are often more competitive.
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