Senior Protection Review

Senior Protection legitimacy and licensing

Yes, it is a real company. Senior Protection lists a head office at 153 Bridgeland Avenue in North York, Ontario, publishes its phone numbers and terms, and is listed in Ontario’s Healthline directory under the name Alarm Guard Security, Senior Protection. It says it has served Canadians since 2003 and names AlarmGuard as its Canadian security partner. Its terms say monitoring may be done by Senior Protection or through a third party.

The public record is thin. The BBB gives it a C+ rating, it is not accredited, and the profile shows 2 complaints in the last three years and a single review. There is no Trustpilot page. The reviews on its own website are selected by the company. Earlier claims that its monitoring stations are ULC listed and that it belongs to the Canadian Security Association are not stated on its current website, so ask the company to confirm them if they matter to you.

Senior Protection cost and fees

As listed in October 2026, monthly monitoring costs $29.99 for the landline home system, $39.99 for the LTE home system, $54.99 for the On The Go GPS pendant and $59.99 for the Smart Protect watch, in Canadian dollars plus tax. Paying quarterly or yearly lowers the monthly equivalent slightly, for example the landline system drops to $28.49 a month when paid yearly.

Those prices assume a 24-month commitment with no charge for equipment, shipping or activation. If you want no term, the terms say you must buy the equipment for $299, after which service is month to month with 30 days’ written notice. Extras cost more each month: a fall detection button for home systems is $9.99, a lockbox is $4.99 and the SP Protection Plan, which replaces lost or damaged equipment, is $7. Late payments carry 2% monthly interest, and a returned payment costs $25.

Devices and how the service works

The two home systems use a plug-in base station with a speaker and a wearable button. The landline version needs a home phone line. The LTE version uses its own cellular connection and, according to the product page, covers up to 1,200 feet around the base. Both have a 24-hour battery backup.

The mobile devices are an LTE pendant (IP67 water resistant, about 3 days per charge) and a watch that adds heart rate and step tracking. Both have GPS, two-way voice and fall detection. When you press the button or a fall is detected, an operator speaks to you through the device and calls emergency services or your contacts. The terms note that fall detection does not catch every fall, so you should still press the button when you can.

Contract, cancellation and refunds

Read this part before you sign. Product pages say both “cancel anytime” and that all rates are based on a 24-month commitment, and the site footer says cancellation fees may apply. The terms say the agreement runs for the initial term agreed in writing and then renews month to month, and that on default or termination the company may claim all fees due to the end of the current term.

To cancel, call 1-(866) 416-0838. If you rent the equipment, service ends only on the day Senior Protection receives it back, and a lost or damaged equipment fee applies if anything is missing. Prepaid service is refunded on a prorated basis, restocking fees may apply, and refunds can take up to 30 days. Promotional discounts are forfeited if you change the order, including the billing cycle, within 12 months. Ask for the exact cancellation charge in writing before you activate.

Complaints and what customers report

Independent feedback is limited. The BBB profile lists 2 complaints in three years, and we found no Trustpilot page and no regulator action. The Google reviews the company highlights praise patient phone staff, free shipping and setup help. One of those reviews describes a watch whose fall detection went off during dog walks, which is a known tradeoff with wrist-worn fall sensors.

The bigger risk is the contract rather than the service. Confusion over the 24-month term, return of equipment and final bills is the most likely source of disputes, so keep your agreement, your cancellation confirmation and the courier tracking number for any returned device.

Your rights and how to avoid medical alert scams

Medical alert services in Canada are covered by provincial consumer protection laws, which can give you extra cancellation rights for some online and phone contracts when required disclosures are missing. If a billing dispute is not resolved, contact your provincial consumer protection office. Note that Senior Protection’s terms say Quebec law governs the agreement.

Be wary of unsolicited calls offering a “free” medical alert device that a relative supposedly ordered. Hang up and call the company back on the number on its website. Senior Protection’s own quote form asks for consent to automated and pre-recorded calls, which is not required to buy. You can register your number on Canada’s National Do Not Call List.

Who should look elsewhere

If the device is for a short recovery, a trial or a family member who may move into care soon, a two-year commitment is a poor fit. Life Assure advertises similar prices with no long-term contract. If you are a veteran or retired RCMP officer, check Veterans Affairs Canada funding first, since Senior Protection and other providers can bill it directly. If you want a large, long-established provider, TELUS and Lifeline Canada have bigger public track records.