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Vonage suits small and midsize companies that want calling, SMS and video now and may add a contact center or custom call flows later. It is a legitimate business phone and communications provider, owned by Ericsson since July 2022, with three business phone plans and a large developer API business. The cautions are cost and exit: promotional prices rise to list after 12 months, taxes and fees come on top, and in 2022 the FTC made Vonage pay $100 million after alleging it trapped customers with cancellation hurdles and surprise fees. Get the year-two price, contract length and cancellation steps in writing before you sign.
- Owner
- Ericsson, which completed its acquisition of Vonage Holdings on July 21, 2022 for about $6.2 billion4
- Business phone plans
- Mobile $19.99, Premium $29.99 and Advanced $39.99 per line a month at list price; promotional $13.99, $20.99 and $27.99 for the first 12 months, as listed October 11, 20261
- Fees
- Listed prices are plus taxes and fees1
- Free trial
- Not published on the pricing page1
- FTC order
- $100 million (November 3, 2022) over alleged cancellation obstacles, undisclosed early termination fees and charges after cancellation; Vonage must let you cancel the same way you signed up2
- Refunds sent
- The FTC began sending nearly $100 million in refunds to 389,106 consumers on October 30, 20233
- Products
- Unified communications (business phone, SMS, video, team chat), contact center software and communications APIs; residential phone service still has a support site5
Pros
- Owned by Ericsson, a large public telecom company
- Mobile-first plan for very small teams
- First-year promotional pricing
- Developer APIs and contact center options to grow into
- FTC order requires cancellation by the same method you signed up
Cons
- Promotional prices rise to list after 12 months
- Taxes and fees added to listed prices
- No free trial published
- $100 million FTC case over cancellation tactics and junk fees
- Weak Trustpilot score driven by outage and cancellation complaints
Best for: Small and midsize businesses that want a full cloud phone system now and may add contact center or API tools later.
Skip it if: You want a no-contract flat price, a free trial before buying, or a provider without a recent federal cancellation case.
Vonage vs. competitors
| Company | Entry price per user a month | Promo or annual terms | Trial or guarantee | Regulatory history |
|---|---|---|---|---|
| Vonage | $19.99 (Mobile) | $13.99 for the first 12 months | Not published | $100 million FTC order, 2022 |
| RingCentral | $30 monthly | $20 billed annually | 14-day free trial | Not compared |
| Nextiva | $23 monthly | $15 billed annually | 30-day money back (limits apply) | Not compared |
| Ooma Office | $19.95, no contract | Same price, $29.95 activation fee | Not compared | |
| Zoom Phone | $18 monthly | $16 billed annually | Not compared |
Vonage pricing at a glance
Vonage Business Communications plans, as listed October 11, 20261
| Plan | List price per line a month | Promotional price, first 12 months | Main additions |
|---|---|---|---|
| Mobile | $19.99 | $13.99 | Calling and texting from the mobile and desktop app |
| Premium | $29.99 | $20.99 | Adds video meetings, team messaging and desk phone support |
| Advanced | $39.99 | $27.99 | Adds call recording and call groups |
Prices are plus taxes and fees. Vonage's pricing page blocked automated access when we rechecked on October 13, 2026, so confirm current prices and what each tier includes on a written quote. Feature lists per tier are from third-party summaries and may change.
Vonage, step by step
Get a quote
Choose a plan online or talk to sales for larger teams. Ask for the year-one and year-two price per line, plus taxes and fees, in writing.
Port or pick numbers
Move your existing numbers or choose new local or toll-free ones. Porting can take days to weeks.
Set up users and routing
An admin portal handles users, call flows, auto attendants and integrations such as Microsoft Teams or Salesforce.
Use the apps or desk phones
Calls and texts run through the Vonage app on desktop and mobile; Premium and above support desk phones.
Cancel the same way you joined
Under the FTC order, Vonage must offer cancellation through the method you used to sign up. Check your contract for early termination fees first.
Vonage legitimacy and licensing
Yes. Vonage has been part of Ericsson since July 2022, when Ericsson completed its roughly $6.2 billion purchase. It runs business phone service, contact center software and a communications API platform that it says is used by more than 1.8 million developers in over 190 countries.
Its consumer protection record is the main concern. In November 2022, Vonage agreed to pay $100 million under an FTC order. The FTC alleged that from 2017 Vonage made consumers and small businesses cancel only by phone through a retention agent, hid the number, charged early termination fees that weren’t clearly disclosed and kept billing some people after they cancelled. Vonage must now get clear consent before charging and offer cancellation through the same method customers used to sign up. The FTC said in 2023 it was sending nearly $100 million in refunds.
Vonage pricing explained
When we last loaded Vonage’s pricing page, on October 11, 2026, its three business plans listed at $19.99 (Mobile), $29.99 (Premium) and $39.99 (Advanced) per line a month, with promotional prices of $13.99, $20.99 and $27.99 for the first 12 months. Taxes and fees are extra. The page blocked our recheck on October 13, so confirm current prices on a written quote.
For a 5-person team on Premium, that’s about $105 a month in year one and $150 a month at list price, before taxes and fees. Ask what happens in month 13, whether the quote assumes an annual contract, and what an early termination would cost.
What you get with Vonage
Vonage Business Communications is a cloud phone system. Each user gets a number and an app for calls and texts on desktop and mobile. Higher tiers add video meetings, team messaging, desk phone support, call recording and call groups. Admins manage users, routing and auto attendants in a web portal, with integrations for tools such as Microsoft Teams and Salesforce.
Beyond phone service, Vonage sells contact center software and communications APIs for voice, messaging and video, mostly priced by usage and quoted by sales.
What customers say about Vonage
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Helpful individual sales and support staff
- Quick fixes when an issue reaches the right team
- Broad features and integrations for growing teams
Common complaints
- Outages, dropped calls and busy signals
- Hard to reach phone support, especially on weekends
- Early termination fees, auto-renewals and difficult cancellations
- Bills that rise after promotions end
- SMS features that didn't work as expected
Vonage complaints and how to avoid problems
Vonage’s business profile on Trustpilot scored 2.1 out of 5 from 1,555 reviews in October 2026. Recurring complaints are outages and dropped calls, trouble reaching support, early termination fees, auto-renewals and bills that rise after a promotion ends. Vonage replies to most negative reviews, often slowly.
To protect yourself: get the term length, year-two price and early termination fee in writing; set a calendar reminder before any renewal date; keep a record of how you signed up so you can cancel the same way; and port your numbers out before cancelling so you don’t lose them.
Cancelling Vonage
Under the 2022 FTC order, Vonage must give you a simple way to cancel through the same method you used to enroll, such as online if you signed up online. Contract terms still apply, so check whether you owe an early termination fee and return any leased equipment. If Vonage keeps charging after you cancel, dispute the charges with your card issuer and report it to the FTC at ReportFraud.ftc.gov.
Who should pick another provider
If you’re a solo owner or tiny team that only needs a number, a cheaper virtual number service or Google Voice may be enough. If you want to test call quality first, choose a provider with a free trial. If predictable pricing matters most, look for a flat, no-contract price that doesn’t reset after year one.
Alternatives to Vonage
- Ooma Office No contract and one flat price per user, if you want to avoid promotional pricing that resets. Read review
- Nextiva A lower annual entry price and published cancel-anytime terms. Read review
- RingCentral A 14-day free trial so you can test call quality before committing. Read review
- Google Voice From $10 per user for up to 10 users if you already use Google Workspace and need simple calling.
Vonage reviews
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Frequently asked questions
Is Vonage still in business?
Yes. Vonage operates as part of Ericsson, which bought it in July 2022, and still sells business phone, contact center and API services. Residential customers still have a support site.
Who owns Vonage?
Ericsson, the Swedish telecom equipment company, completed its acquisition of Vonage on July 21, 2022 for about $6.2 billion.
How much does Vonage cost for business?
On October 11, 2026, plans listed at $19.99, $29.99 and $39.99 per line a month, with first-year promotional prices of $13.99, $20.99 and $27.99. Taxes and fees are extra.
Does Vonage have a free trial?
We didn't find a free trial on its pricing page. RingCentral and Dialpad list 14-day trials if you want to test first.
Why did the FTC fine Vonage?
The FTC alleged Vonage made cancellation hard, charged undisclosed early termination fees and kept billing some customers after they cancelled. Vonage agreed in 2022 to pay $100 million and change its cancellation process.
How do I cancel Vonage?
Vonage must let you cancel the same way you signed up. Check your contract for early termination fees, port your numbers first if you want to keep them, and save your cancellation confirmation.
Does Vonage charge early termination fees?
It depends on your contract. Customers on Trustpilot still report early termination fees, so ask for the amount in writing before you sign.
Is Vonage good for small business?
It can be, especially the Mobile plan for small teams. Compare the price after the 12-month promotion with no-contract options like Ooma Office.
Is Vonage better than RingCentral?
Vonage's first-year promotional prices are lower, while RingCentral lists a 14-day free trial and $20 per user billed annually. Compare year-two costs and contract terms.
Does Vonage work with Microsoft Teams?
Vonage lists integrations with Microsoft Teams and Salesforce among others. Confirm which plan tier includes the integration you need.
Sources (8)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- Vonage: Business phone plans and pricing (accessed October 11, 2026)
- FTC: FTC action against Vonage results in $100 million to customers trapped by illegal dark patterns and junk fees (November 3, 2022) (accessed October 13, 2026)
- FTC: FTC sends nearly $100 million in refunds to Vonage consumers (October 30, 2023) (accessed October 13, 2026)
- RCR Wireless: Ericsson completes Vonage acquisition (July 21, 2022) (accessed October 13, 2026)
- Vonage: Home page (accessed October 13, 2026)
- Vonage: Support (accessed October 13, 2026)
- Trustpilot: Vonage for Businesses reviews (accessed October 13, 2026)
- FTC: ReportFraud (accessed October 13, 2026)
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