On this page12 sections
- Ratings and complaints
- YesHearing vs. competitors
- Step by step
- Yes Hearing business status
- What to do if you were a Yes Hearing customer
- How Yes Hearing worked before it closed
- Complaints and what customers report
- The rules that protect hearing aid buyers
- Where to buy hearing aids instead
- What customers say
- Alternatives
- FAQ
Yes Hearing was a real in-home hearing aid company founded in New York in 2019, but as of October 12, 2026 it appears to be closed. Customers on Trustpilot report a closure email saying the company was ceasing operations and winding down, with an August 28, 2026 closure date, and yeshearing.com now returns a "Not Found" error. We found no official announcement and no new owner. If you have open orders, refunds or hearing aids out for repair, start a card dispute and contact the manufacturer now, and buy new hearing aids from an operating clinic or an FDA-registered OTC brand.
- Status
- Appears closed. Customers report an email saying the company was ceasing operations, with a closure date of August 28, 2026; no official notice found2
- Website
- yeshearing.com returns a 404 "Not Found" error as of October 12, 2026; the last archived working copy is from June 16, 20263
- Company
- Yes Hearing (Home Hearing, LLC), 590 Madison Ave, Floor 21, New York, NY; business started July 17, 20191
- What it sold
- Prescription hearing aids from brands including Phonak, Oticon, Signia and Starkey, delivered and fitted at home by an audiologist or hearing specialist5
- Prices before closing
- $2,722 to $5,445 per pair on most listed models, or about $908 a month for 6 months (June 2026 archive)5
- Return policy it advertised
- 45-day money back guarantee, with refunds processed within 5 days of receiving the return6
- BBB
- F rating, not accredited, 13 complaints in the last 3 years1
- Funding
- Raised a $10 million Series A led by Blue Heron Capital; said it worked with 500+ mobile audiologists and specialists7
Pros
- When it was operating, in-home testing and fitting saved people with limited mobility a trip to a clinic
- Sold prescription hearing aids from major manufacturers, so devices can be serviced by other providers
- Advertised a 45-day money back guarantee
- Earlier customers often reported prices below local clinic quotes
Cons
- Appears to have closed in August 2026, and its website is offline
- Customers report unpaid refunds and hearing aids stuck in repair
- BBB rating of F with 13 complaints in 3 years
- No official closure notice or customer instructions found
- Phone and email support reported unresponsive since August 2026
Best for: Former Yes Hearing customers who need to recover a refund, track down a device or find a new provider to service their hearing aids.
Skip it if: You are shopping for new hearing aids, since the company appears to be closed and can't deliver, fit or refund a new order.
YesHearing vs. competitors
| Company | Status | Price per pair | Trial | Care model |
|---|---|---|---|---|
| Yes Hearing | Appears closed since August 2026 | $2,722 to $5,445 before closing | 45 days advertised; customers report refunds unpaid | In-home visits |
| HearingLife | Operating | $3,000 to $8,700 | 30 days, varies by state | 600+ clinics |
| Miracle-Ear | Operating | $1,000 to $8,000, per its cost page | Not published on its cost page | 1,600+ locations |
| Jabra Enhance (OTC) | Operating | $1,195 to $1,995 | 100 days | Online with 3 years of remote audiology care |
YesHearing, step by step
Find your paperwork
Gather your receipt, sales agreement, the hearing aid make, model and serial numbers, and any emails about returns, repairs or the closure.
Dispute the charge
If you paid by credit card or a medical credit card like CareCredit, file a dispute for undelivered goods or an unpaid refund. Under the Fair Credit Billing Act you generally have 60 days from the first statement showing the problem.
Call the manufacturer
Phonak, Oticon, Signia and Starkey track devices by serial number. Ask about warranty status, where a device sent for repair is, and which local clinic can service it.
Find a new provider
Any licensed audiologist or hearing aid dispenser can usually reprogram a prescription hearing aid from a major brand, though some charge a fee for devices bought elsewhere.
Report it
File complaints with the New York Attorney General, the FTC at ReportFraud.ftc.gov and the BBB. If a financing company won't help, you can also complain to the CFPB.
Yes Hearing business status
It appears not. As of October 12, 2026, yeshearing.com returns a “Not Found” error, and the last working copy saved by the Internet Archive is from June 16, 2026. On Trustpilot, customers who posted in September 2026 report receiving an email saying the company was ceasing operations and winding down, and one gives August 28, 2026 as the closure date. Other September reviews describe weeks of unanswered calls and emails.
We found no closure announcement from the company, no bankruptcy filing and no buyer. The BBB profile for Yes Hearing (Home Hearing, LLC) in New York still shows no out-of-business notice. We will update this page if the company posts instructions for customers. Until then, treat any website, phone number or email that claims to be Yes Hearing with caution and don’t pay it.
What to do if you were a Yes Hearing customer
- Dispute unpaid refunds and undelivered orders. If you paid by credit card, call the number on your card and dispute the charge. The FTC says you have 60 days after the first bill showing the error was sent to you, and the dispute should go to the billing inquiries address in writing. If you used CareCredit or another medical credit card, contact that lender directly.
- Contact the hearing aid maker. Yes Hearing sold Phonak, Oticon, Signia and Starkey devices. With your serial number, the manufacturer can tell you the warranty status and, for devices sent in for repair, where the device was shipped.
- Get your aids serviced elsewhere. A licensed audiologist or hearing aid dispenser can usually adjust a major-brand prescription aid. Ask about fees for devices bought from another seller.
- File complaints. The company was based in New York, so file with the New York Attorney General’s consumer complaint form, and also with the FTC and the BBB. These complaints create a record if a state or federal action follows.
How Yes Hearing worked before it closed
Yes Hearing was founded in 2019 by CEO Sam Shear and raised a $10 million Series A led by Blue Heron Capital. It sold prescription hearing aids online and sent audiologists or hearing specialists to your home to test your hearing, program and fit the devices, and make follow-up adjustments. Its site said it charged about 40% less than retail because it skipped the clinic.
The process had three steps: a free phone or online consultation, a purchase based on the recommendation, and an in-home fitting where the aids were hand-delivered. Its product pages listed Phonak, Oticon, Signia and Starkey models, most priced from $2,722 to $5,445 per pair, with financing of about $908 a month for 6 months. It advertised a 45-day money back guarantee.
What customers say about YesHearing
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Older reviews praise the convenience of having hearing aids fitted at home
- Many earlier customers said prices were lower than local clinic quotes
- Several earlier reviews named helpful individual audiologists and specialists
Common complaints
- Reports that the company closed in late August 2026 with no clear way to get refunds
- Hearing aids sent for repair that customers say were never returned
- Refunds for unopened or trial-period returns not paid
- Phone calls and emails going unanswered for weeks, or only reaching an automated system
- Devices that stopped working or failed to connect to the app shortly after purchase
Complaints and what customers report
Before 2026, most Trustpilot reviews were five stars and praised home visits and pricing. That changed in mid 2026. Reviews from July to September 2026 describe refunds for returned, unopened hearing aids not paid weeks after the return, devices sent for repair and never sent back after the manufacturer finished the work, defective aids with no one answering the phone, and a customer who says the company closed three days after a fitting appointment and refused the 45-day trial refund.
The BBB gives Yes Hearing an F rating with 13 complaints in the last three years. The company has not replied to its negative Trustpilot reviews.
The rules that protect hearing aid buyers
Many states require hearing aid sellers to be licensed and to give a written trial or return period, and refunds owed under those rules don’t disappear because a seller stops answering. Your state’s hearing aid dispenser or audiology licensing board can tell you whether the seller or its audiologist held a license and how to file a complaint.
For future purchases, the FDA created a category of over-the-counter hearing aids in 2022 for adults 18 and older with perceived mild to moderate hearing loss. Original Medicare does not cover hearing aids or exams for fitting them, though some Medicare Advantage plans do. If you have trouble understanding speech, ear pain, sudden hearing loss or dizziness, see a doctor or audiologist before buying any device.
Where to buy hearing aids instead
If you liked Yes Hearing for its home visits, ask local audiologists whether they make house calls; some do. If price was the draw, compare a clinic chain’s bundled price with OTC options like Jabra Enhance, which sell for under $2,000 a pair with remote audiology support. Whoever you choose, pay with a credit card, get the trial period and refund terms in writing, and keep your device serial numbers.
Alternatives to YesHearing
- A local licensed audiologist The closest replacement for in-home care: an audiologist can test your hearing, fit prescription aids and service the ones you already own; some still make house calls.
- HearingLife A large clinic chain with a free hearing assessment, a 30-day trial and a 3-year warranty on listed tiers, though its BBB complaint count is high. Read review
- Jabra Enhance For adults with perceived mild to moderate loss, an FDA-cleared OTC option for $1,195 to $1,995 a pair with a 100-day trial and remote audiology care. Read review
- Over-the-counter hearing aids from a store Since 2022, adults with perceived mild to moderate hearing loss can buy FDA-regulated OTC hearing aids without an exam or prescription, often for less.
YesHearing reviews
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Frequently asked questions
Is Yes Hearing out of business?
It appears so. Customers report an email saying the company was ceasing operations, with a closure date of August 28, 2026, and yeshearing.com returns a Not Found error as of October 12, 2026. We found no official announcement.
How do I get a refund from Yes Hearing?
With the company unresponsive, your best route is a dispute with your credit card or medical credit lender, such as CareCredit. Send it in writing to the billing inquiries address within 60 days of the statement showing the problem, and keep copies of your receipt and return tracking.
What happens to my hearing aid warranty?
Warranties on Phonak, Oticon, Signia and Starkey aids are generally tied to the device serial number. Call the manufacturer to check your coverage and ask which local provider can handle a repair.
My hearing aids were sent for repair through Yes Hearing. How do I get them back?
Call the manufacturer with your serial number and ask where the repaired device was shipped. Then file complaints with the New York Attorney General and the BBB, and dispute any repair charge with your card issuer.
Can another audiologist adjust hearing aids I bought from Yes Hearing?
Usually, yes. Major-brand prescription hearing aids can be programmed by licensed providers who carry that brand's fitting software, though some charge a fee for devices bought elsewhere.
Was Yes Hearing legit?
It was a real company, Home Hearing, LLC, founded in New York in 2019 and backed by venture funding. Its record changed in 2026, when customers began reporting unpaid refunds and unreturned devices before it appeared to close.
What is Yes Hearing's BBB rating?
F. The BBB lists Yes Hearing as not accredited, with 13 complaints in the last three years, as of October 2026.
How much did Yes Hearing hearing aids cost?
In its last archived product pages from June 2026, most models cost $2,722 to $5,445 per pair, with financing of about $908 a month for 6 months.
Where can I report Yes Hearing?
File with the New York Attorney General's consumer complaint form, the FTC at ReportFraud.ftc.gov and the BBB. If a lender won't process your dispute, you can complain to the CFPB.
What are good alternatives to Yes Hearing?
A local licensed audiologist is the closest match for in-person care, and some make house calls. Clinic chains like HearingLife and Miracle-Ear, or OTC brands like Jabra Enhance for mild to moderate loss, are other options.
Sources (17)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- BBB: Yes Hearing profile (New York) (accessed October 12, 2026)
- Trustpilot: Yes Hearing reviews (accessed October 12, 2026)
- Internet Archive: yeshearing.com capture history (accessed October 12, 2026)
- Yes Hearing: Home page (archived June 16, 2026) (accessed October 12, 2026)
- Yes Hearing: Products (archived June 16, 2026) (accessed October 12, 2026)
- Yes Hearing: Returns (archived February 18, 2025) (accessed October 12, 2026)
- HearingTracker: Yes Hearing closes $10M Series A (accessed October 12, 2026)
- Yes Hearing: How it works (archived June 16, 2026) (accessed October 12, 2026)
- FTC: Using credit cards and disputing charges (accessed October 12, 2026)
- New York Attorney General: File a consumer complaint (accessed October 12, 2026)
- FTC: ReportFraud (accessed October 12, 2026)
- CFPB: Submit a complaint (accessed October 12, 2026)
- FDA: OTC hearing aids, what you should know (accessed October 12, 2026)
- Medicare.gov: Hearing aids coverage (accessed October 12, 2026)
- HearingLife: Hearing aid prices (accessed October 12, 2026)
- Miracle-Ear: Hearing aid cost (accessed October 12, 2026)
- Jabra Enhance: Compare Enhance Select models and prices (accessed October 12, 2026)
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