On this page14 sections
- Ratings and complaints
- Aeroflow Sleep vs. competitors
- Pricing
- Step by step
- Aeroflow Sleep legitimacy and licensing
- Aeroflow Sleep cost and insurance
- Medicare patients: ask about assignment first
- How Aeroflow Sleep works
- Aeroflow Sleep return policy
- Aeroflow Sleep complaints and how to avoid problems
- Who should skip Aeroflow Sleep
- What customers say
- Alternatives
- FAQ
Aeroflow Sleep is the CPAP arm of Aeroflow Inc., an Asheville, North Carolina medical supplier in business since 2000 with an A+ BBB rating. It is a reasonable choice if you want CPAP machines and replacement supplies billed to your insurance and shipped home. The tradeoffs are billing and shipping complaints (107 BBB complaints in three years and a 3.6 Trustpilot score with 42% one star reviews), no returns on opened items, and a Medicare supplier listing as non-participating, so Medicare patients should confirm Aeroflow will accept assignment before they order.
- Company
- Aeroflow Inc., Asheville, NC; founded October 24, 2000; BBB accredited since July 18, 2012; about 1,000 employees1
- How you pay
- Billed through insurance; Medicare lists Aeroflow Inc. as a CPAP supplier. Your plan's deductible and coinsurance still apply. Cash prices are listed in the online store4
- Cash prices
- ResMed AirSense 11 AutoSet $989, AirSense 10 AutoSet $945, Resvent iBreeze Auto $699 (as listed October 2026)3
- Medicare status
- Aeroflow Inc. locations are listed in Medicare's supplier directory as CPAP suppliers that are not participating suppliers, meaning they do not have to accept assignment on every claim5
- Returns
- Unopened items only, within 30 days, with a return authorization number; customer pays return shipping2
- Mask guarantee
- 30-day mask exchange after a call with a Sleep Specialist2
- Phone
- 1-800-480-5491, Monday to Friday, 8 am to 5 pm Eastern2
Pros
- Bills insurance and Medicare for machines and supplies
- Long-running company with an A+ BBB rating and accreditation since 2012
- Cash prices posted online for many items
- 30-day mask exchange
Cons
- 107 BBB complaints in three years, many about billing and delays
- Opened or used items cannot be returned
- Listed as a non-participating Medicare supplier
- Trustpilot reviews split between praise and one star complaints, with no company replies to negative ones
Best for: People with private insurance or Medicare who want CPAP equipment and regular supply refills shipped home and are willing to keep an eye on their bills.
Skip it if: You want in-person mask fitting, need a Medicare participating supplier, or plan to pay cash and want a longer return window.
Aeroflow Sleep vs. competitors
| Company | Bills your insurance | AirSense 11 AutoSet price | Mask or return guarantee |
|---|---|---|---|
| Aeroflow Sleep | Yes, including Medicare (non-participating supplier) | $989 cash | 30-day mask exchange; unopened items within 30 days |
| CPAP.com | Offers self-filing reimbursement resources | Not shown on product page | 60-night risk-free and mask fit guarantee |
| Lofta | Not stated on home page | $1,004 | 30-day mask exchange; 60-night guarantees with LoftaCare |
Aeroflow Sleep pricing at a glance
Aeroflow Sleep online store cash prices, as listed October 20263
| Item | Cash price | Through insurance |
|---|---|---|
| ResMed AirSense 11 AutoSet CPAP | $989 | Deductible and coinsurance apply |
| ResMed AirSense 10 AutoSet CPAP with humidifier and heated tube | $945 | Deductible and coinsurance apply |
| Resvent iBreeze Auto CPAP with humidifier | $699 | Deductible and coinsurance apply |
| ResMed AirCurve 11 VAuto BiPAP | $1,836 | Deductible and coinsurance apply |
| ResMed ClimateLineAir 11 heated tubing | $67 | Deductible and coinsurance apply |
| AirSense 11 disposable filters, 6 pack | $10.99 | Deductible and coinsurance apply |
The store labels items "Free with insurance," but what you owe depends on your plan. Under Original Medicare you pay 20% of the Medicare-approved amount after the Part B deductible, and a non-participating supplier that does not accept assignment can charge more.
Aeroflow Sleep, step by step
Check eligibility
Fill out the qualification form on aeroflowsleep.com, or have your doctor send a referral. Aeroflow checks your insurance coverage.
Prescription and paperwork
Aeroflow requests a prescription and records from your doctor. Insurers, including Medicare, need a sleep apnea diagnosis before they cover CPAP.
Equipment ships home
Your machine, mask and supplies ship to your door. Under Medicare, the machine is rented for 13 months and becomes yours after that if you keep using it.
Reorder supplies
Current patients reorder masks, cushions, tubing and filters through the site when their insurance allows replacements.
Watch your bills
Compare each Aeroflow bill with your insurer's explanation of benefits, and call billing before an unpaid balance goes to collections.
Aeroflow Sleep legitimacy and licensing
Yes. Aeroflow Sleep is part of Aeroflow Inc., a durable medical equipment supplier founded in 2000 in Asheville, North Carolina. The BBB gives Aeroflow Inc. an A+ rating, and it has been accredited since 2012. Medicare’s supplier directory lists several Aeroflow Inc. locations as CPAP suppliers.
Being legitimate does not mean problem-free. The BBB shows 107 complaints in three years, and Aeroflow Sleep’s Trustpilot page has a 3.6 score with 42% one star reviews, mostly about billing errors, collections and slow shipping. Some websites describe a billing class action against Aeroflow; we could not confirm one in federal court records, so treat those reports with caution.
Aeroflow Sleep cost and insurance
Aeroflow Sleep’s main model is billing your insurance. Its store labels many items “Free with insurance,” but your actual cost depends on your plan’s deductible, coinsurance and replacement limits. Under Original Medicare, you pay 20% of the Medicare-approved amount after the Part B deductible, Medicare rents the machine for 13 months, and you own it after that if you keep using it.
The store also lists cash prices as of October 2026: $989 for a ResMed AirSense 11 AutoSet, $945 for an AirSense 10 AutoSet bundle, $699 for a Resvent iBreeze Auto and $1,836 for an AirCurve 11 VAuto BiPAP. If you have a high deductible, compare these with cash prices elsewhere before you let Aeroflow bill your plan.
Medicare patients: ask about assignment first
Medicare’s supplier directory lists Aeroflow Inc. locations as not participating in Medicare. A participating supplier must accept assignment, which limits what it can charge you to the coinsurance and deductible on the Medicare-approved amount. A non-participating supplier can choose claim by claim, and if it does not accept assignment it can charge more.
Before you order, ask Aeroflow in writing whether it will accept assignment for your machine and supplies. Medicare also covers CPAP for an initial 12-week trial, and you need to show you are using the machine to keep coverage after that.
What customers say about Aeroflow Sleep
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Simple online ordering
- Help verifying insurance and handling claims
- Fast delivery once an order is approved
- Friendly, helpful Sleep Specialists
Common complaints
- Long shipping delays, sometimes two months or more
- Billing errors and accounts sent to collections
- Slow follow-up from the billing department
- Unwanted shipments and trouble getting refunds
- Delays getting prescriptions and authorizations approved
How Aeroflow Sleep works
You start with an online eligibility form or a doctor’s referral. Aeroflow checks your insurance, gets a prescription and records from your doctor, then ships your machine, mask and supplies. Current patients reorder supplies such as cushions, tubing and filters through the site when their plan allows replacements, and pay bills through the patient portal. Aeroflow also offers a 30-day mask exchange if your first mask does not fit.
Aeroflow Sleep return policy
Aeroflow Sleep accepts returns only on unopened, unused items in original packaging within 30 days. You need a return authorization number from 1-800-480-5491, and you pay return shipping. Because of the medical nature of the products, anything with a broken seal counts as used. If Aeroflow ships a defective or wrong item, it sends a prepaid label and a replacement. Masks are the exception: the 30-day mask guarantee lets you exchange a mask after talking with a Sleep Specialist.
Aeroflow Sleep complaints and how to avoid problems
Most complaints on the BBB and Trustpilot are about billing errors, balances sent to collections, shipping delays, supplies that arrived without being requested, and slow help from billing. To protect yourself:
- Get your expected out-of-pocket cost from Aeroflow and your insurer before anything ships.
- Match every Aeroflow bill to your insurer’s explanation of benefits.
- Decline or cancel supply refills you do not need, in writing, and refuse shipments you did not order.
- Dispute billing errors in writing and ask Aeroflow to hold collections while it reviews them.
- If a problem is not fixed, file a complaint with the BBB, your insurer, or 1-800-MEDICARE for Medicare claims.
Who should skip Aeroflow Sleep
If you are on Medicare and want a supplier that must accept assignment, search Medicare’s supplier directory for a participating supplier. If you have a high deductible and will pay most of the cost anyway, a cash retailer with a longer trial may cost less and avoid billing disputes. If you are new to CPAP and struggle with masks, a local supplier that fits masks in person can help you stick with therapy.
Alternatives to Aeroflow Sleep
- Your local DME supplier or sleep clinic Better if you want in-person mask fitting; use Medicare's supplier directory to find a participating supplier that must accept assignment.
- CPAP.com Worth a look if you pay cash or have a high deductible and want a 60-night guarantee instead of dealing with insurance billing. Read review
- Lofta An option if you still need a home sleep test and prescription before buying a machine. Read review
Aeroflow Sleep reviews
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Frequently asked questions
Is Aeroflow Sleep a legitimate company?
Yes. It is part of Aeroflow Inc., an Asheville, North Carolina medical supplier founded in 2000 with an A+ BBB rating and accreditation since 2012. It also has 107 BBB complaints in three years, mostly about billing and delays.
Does Aeroflow Sleep take Medicare?
Yes, Aeroflow bills Medicare for CPAP equipment. Medicare's supplier directory lists Aeroflow Inc. as a non-participating supplier, so ask whether it will accept assignment on your claims, which limits what you can be charged.
Is CPAP really free through Aeroflow Sleep?
Only if your plan pays 100%. Most plans apply a deductible and coinsurance; under Original Medicare you pay 20% of the approved amount after the Part B deductible. Ask Aeroflow for your expected cost before you order.
How much does a CPAP machine cost at Aeroflow Sleep without insurance?
As listed in October 2026, the ResMed AirSense 11 AutoSet is $989, the AirSense 10 AutoSet bundle $945 and the Resvent iBreeze Auto $699.
Do I need a prescription?
Yes for CPAP machines and for insurance coverage. Aeroflow works with your doctor to get the prescription and records your insurer requires.
Can I return a CPAP machine to Aeroflow Sleep?
Only if it is unopened and unused, within 30 days, with a return authorization number, and you pay return shipping. Opened items cannot be returned unless they are defective or wrong.
What is the Aeroflow Sleep mask guarantee?
If a mask bought online or through insurance does not fit, you can exchange it within 30 days after a call with a Sleep Specialist at 1-800-480-5491.
Why did I get a bill from Aeroflow Sleep?
Usually it is your deductible or coinsurance after your insurer paid its share. Compare the bill with your insurer's explanation of benefits, and contact Aeroflow billing in writing if the amounts do not match.
How do I stop Aeroflow Sleep supply shipments?
Contact Aeroflow Sleep by phone or email and ask to stop resupply orders, then confirm in writing. Refuse any package you did not order and keep records in case it shows up on a bill.
Is Aeroflow Sleep the same as Aeroflow Breastpumps?
They are divisions of the same company, Aeroflow Inc. in Asheville, North Carolina, which shares one BBB profile.
Sources (10)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- BBB: Aeroflow Inc. business profile (accessed October 12, 2026)
- Aeroflow Sleep: Returns policy and 30-day mask guarantee (accessed October 12, 2026)
- Aeroflow Sleep: CPAP machines (online store prices) (accessed October 12, 2026)
- Aeroflow Sleep: Home page (accessed October 12, 2026)
- CMS: Medical Equipment Suppliers directory (participation status) (accessed October 12, 2026)
- Medicare.gov: Continuous positive airway pressure (CPAP) devices (accessed October 12, 2026)
- Trustpilot: Aeroflow Sleep reviews (accessed October 12, 2026)
- CourtListener: Federal docket search for Aeroflow (accessed October 12, 2026)
- CPAP.com: ResMed AirSense 11 AutoSet and insurance reimbursement (accessed October 12, 2026)
- Lofta: Home page and CPAP machine prices (accessed October 12, 2026)
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