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cpap.com is a legitimate online CPAP retailer, BBB accredited with an A+ rating since 2018 and operated by U.S. Expediters from a Houston-area warehouse. It is a good choice if you pay cash: machines cost the same as at other authorized sellers, and you get a 60-night risk-free return and a one-time 60-night mask exchange. It does not bill insurance or Medicare, return shipping is on you, and opened parts and supplies cannot be returned. If Medicare or your insurance would pay most of the cost, an in-network supplier is usually cheaper.
- Company
- U.S. Expediters, LLC dba cpap.com, 13235 N Promenade Blvd, Stafford, TX; ships from Houston7
- Ownership
- Backed by Cathay Capital; part of ReDream Brands with The CPAP Shop, Lofta and sleeping.com since August 17, 20268
- ResMed AirSense 11 AutoSet
- $1,004, as listed October 20263
- Returns
- Most unopened items within 60 nights; machines get a one-time 60-night risk-free return; refunds minus return shipping2
- Mask guarantee
- One-time 60-night mask exchange, then an ongoing 30-night mask fit guarantee2
- Shipping
- Free over $50; same-day shipping on in-stock orders placed by 4 pm Central with prescription on file6
- Insurance
- Does not bill insurance; provides receipts and claim instructions so you can file yourself5
- Home sleep test
- $99 (listed down from $199); reusable device must be returned within 60 days or a fee of up to $250 applies4
Pros
- 60-night risk-free machine return
- One-time 60-night mask exchange plus ongoing 30-night fit guarantee
- Free shipping over $50 and same-day shipping
- $99 home sleep test if you are not diagnosed
- BBB A+ and accredited since 2018
Cons
- Does not bill Medicare, Medicaid or private insurance
- Return shipping and original shipping are not refunded
- Opened parts, cushions and supplies cannot be returned
- Machine prices match other authorized sellers, so savings come from sales
- Shipping delays and support complaints on Trustpilot
Best for: People paying cash for CPAP machines, masks and supplies who want a long trial period and help choosing a mask.
Skip it if: Medicare, Medicaid or your insurance would cover most of the cost through an in-network supplier.
CPAP.com vs. competitors
| Company | AirSense 11 AutoSet | Insurance | Returns | Free shipping |
|---|---|---|---|---|
| cpap.com | $1,004 | Does not bill insurance; self-file help | 60 nights; one-time machine return; mask exchange | Over $50 |
| The CPAP Shop | $1,004 | Does not bill insurance; itemized receipt to file | 75 days unopened; 15% return processing fee | Within the continental U.S. |
| Lofta | $1,004 | Cash only; no Medicare or Medicaid | 60 nights; opened items store credit or refund minus 15% | Over $50 |
| Aeroflow Sleep | $989 cash, or billed to insurance | Bills Medicare, Medicaid and private insurance | 30-day mask exchange | Not published |
CPAP.com pricing at a glance
cpap.com prices and policies, as listed October 20262
| Item | cpap.com |
|---|---|
| ResMed AirSense 11 AutoSet | $1,004 |
| Home sleep test | $99 (listed down from $199) |
| Shipping | Free on orders over $50 |
| Machine returns | One-time 60-night risk-free return, refund minus return shipping or store credit |
| Masks | One-time 60-night exchange, then 30-night fit guarantee |
| Opened parts and supplies | Not returnable |
| Warranty | 2 years, as advertised on the site |
Original and expedited shipping charges are not refunded. A sleep test device not returned within 60 days of delivery can trigger a fee of up to $250. CPAP Rewards points can take up to $45 off future supply orders.
CPAP.com, step by step
Get a prescription
Upload your CPAP prescription, have cpap.com verify it with your doctor, or take its $99 home sleep test if you have not been diagnosed.
Choose equipment
Pick a machine, mask and supplies; CPAP Guides are available by chat and phone at 800-356-5221.
Ship
In-stock orders placed by 4 pm Central with a verified prescription ship the same day from Houston; ground delivery takes about 5 to 10 business days.
Try it for 60 nights
Return a machine once within 60 nights or exchange a mask once within 60 nights if it does not fit.
File with insurance yourself
Use your itemized receipt and the claim instructions on cpap.com to ask your insurer for reimbursement.
cpap.com legitimacy and licensing
Yes. cpap.com is run by U.S. Expediters from Stafford, Texas, ships from a Houston warehouse, and has been BBB accredited with an A+ rating since May 2018. The company says it has served 2.3 million people since 1999. It sells major brands such as ResMed and requires a valid prescription for machines, masks and humidifiers.
Ownership changed in 2026. On August 17, 2026, Cathay Capital and cpap.com closed deals to buy Lofta and The CPAP Shop and formed ReDream Brands, a sleep company that also includes sleeping.com. cpap.com still operates under its own name and policies.
cpap.com prices
cpap.com lists the ResMed AirSense 11 AutoSet at $1,004, the same price we found at The CPAP Shop and Lofta in October 2026. Because authorized sellers price popular machines alike, your savings come from sales, the free shipping threshold of $50 and CPAP Rewards points worth up to $45 off future supplies.
The home sleep test was listed at $99, marked down from $199. It is FDA cleared, uses wireless sensors over two or more nights, and a board-certified sleep doctor reviews the results. You must return the reusable device within 60 days of delivery or pay a fee of up to $250.
Does cpap.com take insurance or Medicare?
No. cpap.com is cash pay. It gives you an itemized receipt and step-by-step claim instructions for insurers such as UnitedHealthcare, Cigna, Humana and Aetna, and says reimbursement typically arrives in 2 to 3 weeks if your plan pays. Whether you get anything back depends on your plan.
Medicare works differently. It may cover a 12-week CPAP trial for obstructive sleep apnea and keep paying if your doctor documents that the therapy helps. After the Part B deductible you pay 20% of the approved amount, and Medicare rents the machine for 13 months before you own it. That only applies through Medicare-enrolled suppliers, so Medicare patients usually pay less elsewhere.
What customers say about CPAP.com
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Knowledgeable, helpful CPAP Guides
- Competitive prices and frequent sales
- Equipment that works as expected
- Easy to reach by phone, chat or email
Common complaints
- Shipping delays and tracking that does not update
- Repetitive or chatbot answers to problems
- Billing errors and slow refunds
- Returns refused over packaging and return shipping costs
- Prescription verification delays
Returns, exchanges and warranty
- Machines: one-time 60-night risk-free return from the ship date, for a refund minus return shipping or store credit. It must come back in the original packaging without heavy wear, within 10 business days of getting a return authorization.
- Masks: one-time exchange of an opened mask within 60 nights, then an ongoing 30-night fit guarantee. Unopened masks can be refunded.
- Not returnable once opened: cushions, pillows, headgear, frames, accessories bought separately, and parts such as filters, water chambers and power cords.
- Defects and recalls: cpap.com coordinates warranty repairs with the maker; recalls go through the manufacturer.
Original and expedited shipping charges are never refunded, and processing a return can take up to 10 business days after it arrives.
cpap.com complaints
The BBB lists 19 complaints in three years. On Trustpilot, cpap.com scores 3.7 out of 5 from 1,128 reviews; most are five star, but the one-star reviews repeat the same problems: shipping delays and stale tracking, chatbot or repeated answers, billing mistakes and slow refunds, returns denied over missing packaging, and trouble verifying prescriptions with doctors.
To avoid trouble, keep the original boxes for 60 nights, upload your prescription before you order, and check that the order total matches your cart before paying.
Safety and when to see a doctor
CPAP settings come from your prescription, so do not change pressures on your own. See your doctor if you still feel very sleepy during the day, if your mask leaks or causes sores you cannot fix, or if a partner notices you stop breathing at night. If your machine is part of a recall, follow the manufacturer’s instructions and talk with your doctor before you stop therapy.
Alternatives to CPAP.com
- Aeroflow Sleep Bills Medicare, Medicaid and private insurance, so covered patients usually pay only their deductible and coinsurance. Read review
- The CPAP Shop Same owner group and price, with a longer 75 day window for unopened returns. Read review
- Medicare-enrolled local supplier If you have Medicare, an enrolled supplier that accepts assignment can only charge your 20% coinsurance after the Part B deductible.
- Lofta Sister brand with a physician-read home sleep test and online prescription renewals. Read review
CPAP.com reviews
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Frequently asked questions
Is cpap.com trustworthy?
Yes. cpap.com is run by U.S. Expediters in Stafford, Texas, has been BBB accredited with an A+ rating since 2018, and is now part of ReDream Brands with The CPAP Shop and Lofta.
Does cpap.com take insurance?
No. It is cash pay, but it provides itemized receipts and claim instructions so you can ask your insurer for reimbursement yourself.
Does cpap.com accept Medicare?
It does not bill Medicare. If you have Medicare, an enrolled supplier that accepts assignment can usually charge you only the 20% coinsurance after your Part B deductible.
Do I need a prescription to buy from cpap.com?
Yes, for CPAP, APAP and BiPAP machines, masks, humidifiers and some heated tubing. You can upload one, have cpap.com verify it with your doctor, or take its home sleep test.
What is cpap.com's return policy?
Machines get a one-time 60-night risk-free return and masks a one-time 60-night exchange. Refunds exclude return and original shipping, and opened parts and supplies cannot be returned.
How much is a CPAP machine at cpap.com?
The ResMed AirSense 11 AutoSet was listed at $1,004 in October 2026, the same as other authorized sellers we checked.
Does cpap.com offer free shipping?
Yes, on orders over $50. In-stock orders with a verified prescription placed by 4 pm Central ship the same day.
How much is the cpap.com home sleep test?
cpap.com listed the test at $99, down from a $199 list price. Because the device is reusable, you must return it within 60 days of delivery or pay a fee of up to $250.
Who owns cpap.com?
cpap.com is backed by Cathay Capital and is the anchor of ReDream Brands, formed in August 2026 with The CPAP Shop, Lofta and sleeping.com.
Is cpap.com cheaper than Lofta or The CPAP Shop?
Not on list price: all three listed the AirSense 11 AutoSet at $1,004 in October 2026. Differences come from sales, shipping and return policies.
Sources (12)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- cpap.com: Home page (shipping, risk-free period, rewards) (accessed October 12, 2026)
- cpap.com: Refund policy (accessed October 12, 2026)
- cpap.com: ResMed AirSense 11 AutoSet (accessed October 12, 2026)
- cpap.com: Home sleep test (accessed October 12, 2026)
- cpap.com: Insurance reimbursement (accessed October 12, 2026)
- cpap.com: Shipping policy (accessed October 12, 2026)
- cpap.com: Contact information (accessed October 12, 2026)
- Haynes Boone: Cathay Capital and ReDream Brands close strategic transactions (August 17, 2026) (accessed October 12, 2026)
- BBB: CPAP.com, Stafford, TX (accessed October 12, 2026)
- Trustpilot: cpap.com reviews (accessed October 12, 2026)
- Medicare.gov: CPAP devices and supplies coverage (accessed October 12, 2026)
- The CPAP Shop: Returns and refunds (accessed October 13, 2026)
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