On this page14 sections
- Ratings and complaints
- The CPAP Shop vs. competitors
- Pricing
- Step by step
- The CPAP Shop legitimacy and licensing
- Prices and how to save
- Returns, mask exchanges and warranty
- How The CPAP Shop Works
- Complaints and how to avoid problems
- Insurance, Medicare and your prescription
- Who should shop elsewhere
- What customers say
- Alternatives
- FAQ
The CPAP Shop suits people paying cash for machines, masks and supplies who want a long 75-day window to return unopened items or swap a mask that doesn't fit. It is a legitimate online CPAP retailer, BBB accredited since 2019 with an A+ rating and 13 complaints in three years, with retail stores in West Berlin, New Jersey and Mentor, Ohio. It does not bill insurance or Medicare, every return carries a 15% processing fee, and orders can't be changed or cancelled once placed. Ownership changed on August 17, 2026, when cpap.com's parent ReDream Brands bought it from an AdaptHealth subsidiary.
- Company
- The CPAP Shop, 159 Cooper Rd, West Berlin, NJ; BBB lists business start as May 2004; second retail store in Mentor, Ohio4
- Ownership
- Part of ReDream Brands with cpap.com, Lofta and sleeping.com since August 17, 2026; bought from a subsidiary of AdaptHealth Corp.5
- Returns
- Unopened, unused items within 75 days of ship date; 15% return processing fee; you pay return shipping; machines are a one-time return2
- Mask trial
- Opened masks can be exchanged for another mask or size within 75 days; you pay any price difference2
- Insurance
- Does not bill insurance or Medicare; provides an itemized receipt and insurance codes so you can file for reimbursement3
- Sample price
- ResMed AirSense 11 AutoSet $1,004, the same as cpap.com and Lofta in October 20266
- Prescription help
- SimpleRx telehealth prescription add-on listed at $69 on machine pages6
- Shipping and price match
- Free shipping in the continental U.S.; credits the difference if the item drops in price or an authorized reseller is cheaper within 7 days1
Pros
- 75-day window to return unopened items or exchange a mask
- Free shipping in the continental U.S.
- Price match within 7 days of purchase
- Retail stores in New Jersey and Ohio plus phone and chat support
- BBB accredited with an A+ rating
Cons
- 15% processing fee on every return
- Doesn't bill insurance or Medicare
- Orders can't be changed or cancelled after you place them
- Ownership changed in August 2026
- Small Trustpilot sample with 36% one-star reviews
Best for: Cash buyers of CPAP machines, masks and supplies who want time to swap a mask and the option to visit a store in New Jersey or Ohio.
Skip it if: You want insurance or Medicare to pay, or you expect to cancel or change an order after placing it.
The CPAP Shop vs. competitors
| Company | AirSense 11 AutoSet | Insurance | Returns | Free shipping |
|---|---|---|---|---|
| The CPAP Shop | $1,004 | Does not bill insurance; itemized receipt to file | 75 days unopened; 15% processing fee | Within the continental U.S. |
| cpap.com | $1,004 | Does not bill insurance; self-file help | 60 nights; one-time machine return; mask exchange | Over $50 |
| Lofta | $1,004 | Cash only; no Medicare or Medicaid | 60 nights; opened items store credit or refund minus 15% | Over $50 |
| Aeroflow Sleep | $989 cash, or billed to insurance | Bills Medicare, Medicaid and private insurance | 30-day mask exchange | Not published |
The CPAP Shop pricing at a glance
The CPAP Shop sample prices and fees, as listed October 20266
| Item | Price |
|---|---|
| ResMed AirSense 11 AutoSet with heated humidifier | $1,004 |
| SimpleRx telehealth prescription add-on | $69 |
| ResMed N30i all size kit with standard frame (add-on) | $115 |
| Shipping, continental U.S. | Free |
| Return processing fee | 15% of the original payment |
Prices change with sales. Financing through Bread is offered, with rates as low as 0% APR for 12 months for qualified buyers.
The CPAP Shop, step by step
Get a prescription
Machines require a valid prescription. Upload yours, have your doctor send it, or add the $69 SimpleRx telehealth visit if yours has expired.
Choose equipment
Use the virtual mask fit tool, guides or chat to pick a machine and mask before you order, since orders can't be changed once placed.
Order and ship
Shipping is free in the continental U.S.; most orders placed before 3 p.m. Eastern on weekdays ship the same day once the prescription is verified.
Try your mask
If a mask doesn't fit, exchange it for another style or size within 75 days.
Return or claim reimbursement
Return unopened items within 75 days through a return authorization, less a 15% fee, and send the itemized receipt to your insurer if you want reimbursement.
The CPAP Shop legitimacy and licensing
Yes. The CPAP Shop is an established CPAP and oxygen equipment retailer in West Berlin, New Jersey, with a second store in Mentor, Ohio. The BBB lists its business start as 2004 and shows it accredited since May 2019 with an A+ rating and 13 complaints in three years. It requires a valid prescription for machines.
Ownership changed in 2026. On August 17, 2026, cpap.com and its backer Cathay Capital bought The CPAP Shop from a subsidiary of AdaptHealth and combined it with cpap.com, Lofta and sleeping.com as ReDream Brands. The CPAP Shop still sells under its own name and policies.
Prices and how to save
Authorized sellers usually list popular machines at the same price. In October 2026, The CPAP Shop listed the ResMed AirSense 11 AutoSet at $1,004, the same as cpap.com and Lofta. Savings come from sales, the rewards program, the price match within 7 days and free continental U.S. shipping.
The CPAP Shop doesn’t bill insurance, but it gives you an itemized receipt and insurance codes to file for reimbursement. If your plan covers CPAP through an in-network supplier, that is often cheaper than paying cash.
Returns, mask exchanges and warranty
You can return unopened, unused items within 75 days of the ship date, in the original package with all parts. Every return needs a return authorization, carries a 15% processing fee and you pay return shipping. Machines can be returned once. Opened cushions, headgear, frames and accessories can’t be returned.
Opened masks can be exchanged for a different style or size within 75 days, paying any difference. Oxygen concentrators have only a 7-day return window with under 10 hours of use. CPAP machines carry the maker’s 2-year limited warranty, and the store will work with the manufacturer on repairs.
Key Takeaway: The CPAP Shop (Expert Score: 4.0/5.0)
The CPAP Shop earns an Expert Score of 4.0/5.0 from BestGuide. Its strengths lie in a wide product selection, scoring 90% in our Services category. However, the company is held back by significant inconsistencies in customer experience, reflected in a Customer Satisfaction score of just 60% and a public Trustpilot rating of 3.3 out of 5.
In this The CPAP Shop review, we found the company earns an Expert Score of 4.0 out of 5.0 from BestGuide. It stands out for its extensive inventory of CPAP machines, masks, and supplies from multiple brands, a strength reflected in its 90% score for Services. The company has operated for over 20 years and offers competitive online pricing for sleep apnea equipment. However, a significant number of customer reports cite issues with shipping and support, leading to a low Customer Satisfaction score of 60%.
Our analysis of The CPAP Shop reviews reveals a polarized customer experience. While some customers report fast shipping and helpful service, a notable volume of complaints point to slow delivery, incorrect orders, and unresponsive support channels. This inconsistency makes the company a viable option for knowledgeable buyers prioritizing selection over service, but a riskier choice for those who may need support after their purchase. A key positive is the company’s 30-day mask return policy, which offers a full refund for the product’s price.
Compare The CPAP Shop with other top-rated CPAP companies to see how it stacks up.
How The CPAP Shop Works
The CPAP Shop operates as a direct-to-consumer online retailer for sleep apnea therapy equipment. The process for purchasing a CPAP machine or supplies typically involves three main steps. First, you browse the extensive catalog on The CPAP Shop website, which includes a wide variety of devices like home units and specialized travel CPAP machine models.
Second, for purchasing a CPAP machine, you must provide a valid prescription. The CPAP Shop allows you to upload your prescription directly during the checkout process or send it via email or fax. This is a standard requirement for all legitimate CPAP machine vendors in the United States, as the devices are regulated by the FDA. Supplies like masks, tubing, and filters can often be purchased without a new prescription.
Finally, after selecting your products and providing a prescription, you complete the purchase online. The company then processes the order for shipment. While many customers receive their items promptly, our research found documented complaints of shipping taking longer than the estimated times, with some reports of lost packages or incorrect items being delivered. The company’s 30-day mask return policy allows for exchanges or refunds on masks, a valuable feature if your initial choice does not fit correctly.
What customers say about The CPAP Shop
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Patient, knowledgeable staff by phone and chat
- Fast shipping and easy ordering
- Competitive prices and a rewards program
- Help choosing masks
Common complaints
- Long phone holds and unanswered chats
- No changes or cancellations once an order is placed
- Slow handling of defective products and warranty swaps
- Return processing fees
Complaints and how to avoid problems
Recurring complaints on Trustpilot are long phone holds, unanswered chats, slow warranty replacements and the no-change, no-cancel order policy. Positive reviews praise patient, knowledgeable staff and fast shipping. The Trustpilot sample is small, at 82 reviews.
To avoid trouble, double check your cart and address before you pay, use the mask fit tool or chat first, keep packaging until you are sure, and test the machine as soon as it arrives so any defect is caught early.
Insurance, Medicare and your prescription
Medicare Part B covers CPAP machines and supplies only through enrolled suppliers, after a diagnosis of obstructive sleep apnea, and The CPAP Shop does not submit claims. If you buy here, you pay the full price and file for reimbursement yourself where your plan allows.
CPAP pressure settings come from your prescription. Talk to your sleep doctor before changing machines, masks or settings, and see a doctor if symptoms like daytime sleepiness return.
Who should shop elsewhere
If insurance or Medicare will pay, use an in-network supplier such as Aeroflow Sleep or a local DME company. If you might change your mind after ordering, a seller without a 15% return fee may cost less. If you don’t yet have a diagnosis, start with your doctor or a home sleep test.
Alternatives to The CPAP Shop
- Aeroflow Sleep Better if you have Medicare, Medicaid or private insurance, since it bills your plan directly. Read review
- cpap.com Now a sister company; it offers a 60-night mask guarantee, free shipping over $50 and a $99 home sleep test. Read review
- Your local DME supplier If insurance covers CPAP, an in-network durable medical equipment supplier usually costs less than paying cash and can fit masks in person.
The CPAP Shop reviews
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Frequently asked questions
Is The CPAP Shop legitimate and safe to use?
Yes. It is a New Jersey CPAP retailer that the BBB lists as in business since 2004 and accredited since 2019 with an A+ rating. It requires a prescription for machines.
Who owns The CPAP Shop?
ReDream Brands, the sleep company built around cpap.com and backed by Cathay Capital, which bought it from an AdaptHealth subsidiary on August 17, 2026.
What is The CPAP Shop return policy?
Unopened, unused items can be returned within 75 days of the ship date with a return authorization. A 15% processing fee applies and you pay return shipping.
Can I exchange a CPAP mask that doesn't fit?
Yes. Opened masks can be exchanged for a different mask or size within 75 days of purchase, paying any price difference.
Does The CPAP Shop take insurance or Medicare?
No. It doesn't submit claims, but it provides an itemized receipt and insurance codes so you can seek reimbursement.
Do I need a prescription to buy from The CPAP Shop?
Yes, for CPAP machines. If yours has expired, it offers a $69 SimpleRx telehealth prescription add-on.
Does The CPAP Shop have free shipping?
Yes, within the continental U.S. Most orders placed before 3 p.m. Eastern on weekdays ship the same day.
Can I cancel an order at The CPAP Shop?
No. Its policy says orders can't be changed or cancelled once placed, so check everything before you pay.
Is The CPAP Shop cheaper than cpap.com?
On popular machines, usually not; both listed the ResMed AirSense 11 AutoSet at $1,004 in October 2026. The CPAP Shop has a longer return window but charges a 15% return fee.
Does The CPAP Shop have a store I can visit?
Yes. It has retail stores in West Berlin, New Jersey and Mentor, Ohio.
Sources (8)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- The CPAP Shop: Home (shipping, price match, mask trial) (accessed October 13, 2026)
- The CPAP Shop: Returns and refunds (accessed October 13, 2026)
- The CPAP Shop: FAQ (insurance) (accessed October 13, 2026)
- BBB: The CPAP Shop (accessed October 13, 2026)
- Haynes Boone: Cathay Capital and ReDream Brands close strategic transactions (August 17, 2026) (accessed October 13, 2026)
- The CPAP Shop: ResMed AirSense 11 AutoSet product page (accessed October 13, 2026)
- Trustpilot: The CPAP Shop reviews (accessed October 13, 2026)
- The CPAP Shop: About us (accessed October 13, 2026)
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