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DocHub works in the browser and connects to Gmail, Google Drive and Dropbox, which makes quick edits and signatures easy. It is a legitimate tool from airSlate, the Brookline, Massachusetts company behind pdfFiller and signNow, and it reports 135 million users since 2014. The free plan is now tight: 3 uses a month shared across editing existing text, self-signing, sign requests, templates and envelopes, so regular users need Pro (12 a month per user) for unlimited editing. Trustpilot reviews are strong (4.7 out of 5), but airSlate holds a B at the BBB with 333 complaints in three years, and DocHub's terms make most fees non-refundable and require individual, not class, claims.
- Owner
- airSlate, Inc., 17 Station St, Ste 203, Brookline, MA; airSlate also owns pdfFiller and signNow4
- Plans
- Free; Basic 8 a month; Pro 12 a month per user; Site License by quote; yearly billing advertised as saving 25%1
- Free plan limit
- 3 uses a month shared across editing existing PDF text, self-signing, sending sign requests, templates and envelopes; up to 3 folders1
- Free trial
- Pro free for 30 days; cancel any time during the trial, and the account switches to Free when it ends1
- Pro and Site License
- Pro adds unlimited PDF editing, bulk send and priority support; Site License adds team rooms and a HIPAA business associate agreement1
- Users
- 135.3 million users and 752.4 million documents since October 7, 2014, per DocHub2
- Security
- 256-bit SSL encryption, OAuth 2.0 sign-in and redundant, encrypted storage, per DocHub's homepage2
- Refunds and renewal
- Subscriptions auto-renew for the same period; refunds only under a posted policy for first-time self-service buyers, other fees non-refundable3
Pros
- Works in the browser with Gmail, Google Drive and Dropbox
- Free plan for occasional use, plus a 30-day Pro trial
- Pro is low priced at 12 a month per user
- 4.7 out of 5 on Trustpilot from 2,835 reviews
- HIPAA business associate agreement available on Site License
Cons
- Free plan limited to 3 uses a month across all core actions
- Most fees non-refundable under the terms
- Subscriptions auto-renew for the same period
- airSlate has a B BBB rating with 333 complaints in three years
- Individual claims only; class actions and jury trials waived
Best for: People and small teams who sign and edit PDFs often and want a cheap browser tool tied to Google Workspace.
Skip it if: You only fill and sign a form now and then, since Adobe Acrobat Reader does that free without a monthly cap.
DocHub vs. competitors
| Company | Owner | Free option | Editing existing PDF text |
|---|---|---|---|
| DocHub | airSlate | Free plan, 3 uses a month; 30-day Pro trial | Within the 3 free uses; unlimited on Pro |
| Adobe Acrobat Reader | Adobe | Free app with no subscription; fill, sign and comment | Not included; needs Acrobat Standard or Pro |
| pdfFiller | airSlate (same as DocHub) | 30-day free trial |
DocHub pricing at a glance
DocHub plans, as shown on its pricing page in October 20261
| Plan | Price per user | Main limits and features |
|---|---|---|
| Free | 0 | 3 uses a month shared across editing, signing, sign requests, templates and envelopes; up to 3 folders |
| Basic | 8 a month | Paid entry plan; no unlimited PDF editing or bulk send |
| Pro | 12 a month | Unlimited PDF editing, bulk send, priority support, SSO for up to 5 domains; 30-day free trial |
| Site License | Quote | Team rooms, HIPAA business associate agreement, SSO |
DocHub showed prices in the visitor's local currency; third-party trackers list the same figures in U.S. dollars ($8 and $12). The page advertises 25% savings for yearly billing and a '180 Day Money Back Guarantee' badge, but DocHub's terms say refunds follow a posted policy for first-time self-service buyers only. Confirm the billed total and renewal date at checkout.
DocHub, step by step
Sign up
Create a free account. DocHub runs in the browser, with no install needed.
Open a document
Upload a PDF or open it from Gmail, Google Drive or Dropbox.
Edit, fill or sign
Add text, fill fields, sign or send for signature. On the free plan, each of these counts toward 3 uses a month.
Upgrade or try Pro
Start the 30-day Pro trial for unlimited editing. It drops to Free automatically if you do not pay.
Cancel a paid plan
Cancel in account settings, or contact support and get written confirmation. Subscriptions otherwise renew for the same period.
DocHub legitimacy and licensing
Yes. DocHub is owned by airSlate, Inc., a Brookline, Massachusetts software company that also runs pdfFiller and signNow. DocHub says it has served 135.3 million users and processed 752.4 million documents since October 7, 2014. Its homepage lists 256-bit SSL encryption, OAuth 2.0 sign-in and redundant, encrypted storage, and its Site License plan offers a HIPAA business associate agreement.
Legitimate does not mean complaint-free. The BBB rates airSlate B, accredited since 2013, with 333 complaints in three years, and a separate DocHub, LLC profile carries a B-. Most complaints across review sites concern billing and paywalls rather than security.
DocHub pricing and the free plan
DocHub’s pricing page lists Free, Basic at 8 a month, Pro at 12 a month per user, and a quote-based Site License, with yearly billing advertised as 25% cheaper. Third-party price trackers list these as $8 and $12 in the U.S.
The free plan is much tighter than it used to be: 3 uses a month, shared across editing existing text in PDFs, self-signing, sending sign requests, templates and envelopes. Pro removes the cap on editing and adds bulk send and priority support. Pro comes with a 30-day free trial; DocHub says you can cancel during the trial with no obligation and that the account switches to Free when it ends.
What DocHub does
DocHub is a browser-based PDF editor and e-signature tool. You can add and change text, fill forms, sign, send documents for others to sign, save templates and organize files in folders. It opens files straight from Gmail, Google Drive and Dropbox, and it has an iPhone app. In 2026 DocHub added AI editing tools such as Visual Edit and Smart Edit, plus semantic document search.
What customers say about DocHub
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Easy, intuitive editor that works in the browser
- Fast, helpful support
- Useful free tier for occasional signing
- Saves time on filling, signing and sharing documents
Common complaints
- Features that used to be free moved behind the paywall
- Surprise charges, including annual billing users expected to be monthly
- Text boxes resetting and unsaved work lost
- Free plan limits that run out quickly
DocHub complaints and how to avoid billing surprises
Recurring complaints on Trustpilot are features moving behind the paywall, unexpected charges (including yearly billing when users expected monthly), and editor glitches that lose work. DocHub replies to most negative Trustpilot reviews.
- Check whether the checkout total is monthly or yearly before paying.
- Note your renewal date; plans renew for the same period automatically.
- Cancel in account settings and keep the confirmation, or get written confirmation from support.
- Dispute unauthorized charges with your card issuer if support does not resolve them.
DocHub refunds, cancellation and your legal rights
DocHub’s terms (last updated March 2, 2023) say subscriptions renew automatically for successive periods equal to the first one. Refunds apply only under a policy posted for first-time users who bought online without sales help; excess usage and third-party fees are excluded, and all other fees are non-refundable. The pricing page shows a ‘180 Day Money Back Guarantee’ badge without terms, so ask support in writing what it covers before relying on it.
The terms also require claims to be brought individually, not as a class action, and waive jury trials. Electronic signatures are generally valid in the U.S. under the federal ESIGN Act, but some documents, such as wills, may need other formalities.
Who should skip DocHub
If you sign a form a few times a year, the free Adobe Acrobat Reader fills, signs and comments without a monthly cap. Teams that mainly send contracts for signature may prefer a dedicated e-signature service. Anyone uncomfortable with non-refundable auto-renewing plans should use the 30-day trial and decide before it ends.
Alternatives to DocHub
- Adobe Acrobat Reader Free with no subscription for filling, signing and commenting on PDFs, if you do not need to change existing text.
- signNow airSlate's dedicated e-signature product, for teams sending many documents for signature. Read review
- pdfFiller airSlate's fuller PDF editor and form library, with a 30-day free trial. Read review
- Your computer's built-in tools Many operating systems can open PDFs and add a signature at no cost for a one-off form.
DocHub reviews
Written by readers, read by our moderators, never edited by the company.
No reader reviews yet. If you have used DocHub, yours will be the first.
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Frequently asked questions
Is DocHub safe?
DocHub is a legitimate airSlate product that lists 256-bit SSL encryption, OAuth 2.0 sign-in and encrypted storage. As with any cloud tool, avoid uploading documents you are not allowed to share with a third party.
Is DocHub free?
There is a free plan, but it allows 3 uses a month shared across editing, signing, sign requests, templates and envelopes. Unlimited editing needs Pro.
How much does DocHub cost?
Basic is 8 and Pro is 12 a month per user, listed as $8 and $12 in the U.S., with yearly billing advertised as 25% cheaper. Site License pricing is by quote.
Who owns DocHub?
airSlate, Inc., based in Brookline, Massachusetts, which also owns pdfFiller and signNow.
Does DocHub have a free trial?
Yes. Pro is free for 30 days, you can cancel during the trial, and the account switches to the Free plan when it ends.
How do I cancel DocHub?
Cancel in your account settings, or contact support and get written confirmation. Paid plans otherwise renew automatically.
Can I get a refund from DocHub?
Only under DocHub's posted policy for first-time self-service buyers; its terms say other fees are non-refundable. Ask support in writing promptly if you were charged by mistake.
Is DocHub HIPAA compliant?
DocHub offers a HIPAA business associate agreement on its Site License plan. The Free, Basic and Pro plans do not include one.
Does DocHub work with Google Drive?
Yes. You can open files directly from Gmail, Google Drive and Dropbox.
What is DocHub's BBB rating?
Its parent, airSlate, has a B rating and is accredited, with 333 complaints in three years. A separate DocHub, LLC profile is rated B- and not accredited.
Sources (11)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- DocHub: Pricing (accessed October 12, 2026)
- DocHub: Homepage (users, security, integrations) (accessed October 12, 2026)
- DocHub: Terms of Service (last updated March 2, 2023) (accessed October 12, 2026)
- BBB: airSlate, Inc. (accessed October 12, 2026)
- BBB: DocHub, LLC (accessed October 12, 2026)
- Trustpilot: DocHub reviews (accessed October 12, 2026)
- Apple App Store: DocHub: Simple PDF Form Editor (accessed October 12, 2026)
- Costbench: DocHub pricing (USD, updated September 15, 2026) (accessed October 12, 2026)
- Adobe: Acrobat Reader (accessed October 12, 2026)
- pdfFiller: Homepage (airSlate ownership, free trial) (accessed October 12, 2026)
- airSlate SignNow: Homepage (accessed October 12, 2026)
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