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Frontier's fiber service is the reason to choose it: symmetrical speeds up to 7 Gig, no data caps and 4 to 5 year price guarantees, with a bigger discount if you have Verizon mobile. It is a legitimate internet provider and, since Verizon's acquisition closed on January 20, 2026, part of Verizon. Customer service is its weak point, with a 1.1 out of 5 Trustpilot score and about 4,900 BBB complaints in three years, and its older copper DSL service is a different, much slower product, so confirm your address gets fiber before you order.
- Ownership
- A Verizon company; Verizon said the deal would close January 20, 2026 after final approval from California2
- Fiber prices
- Fiber 500 $54.99 a month (as low as $29.99 with Verizon mobile), 1 Gig $74.99, 2 Gig $89.99, 5 Gig $114.99, 7 Gig $124.99, as listed October 20261
- Price guarantee
- 4 years on Fiber 500 and 5 years on faster plans1
- Data caps and contract
- No data caps or overage charges, no annual contract3
- Equipment
- Wi-Fi 7 router included; the 7 Gig plan adds an extra eero Max 7 and a 3-year free router upgrade3
- Footprint
- Verizon says the combined company reaches almost 30 million fiber passings in 31 states and Washington, D.C.2
- Low-income plan
- Verizon Forward, up to $30 a month off for eligible households4
- Regulatory history
- 2022 FTC and California order over DSL speed claims, including $8.5 million in civil penalties and costs6
Pros
- Symmetrical fiber speeds up to 7 Gig
- 4 to 5 year price guarantees
- No data caps or annual contract
- Wi-Fi 7 router included
- $15 a month off with Verizon mobile
Cons
- Trustpilot score of 1.1 out of 5 and thousands of BBB complaints
- DSL areas get a much slower, older service
- $100 installation fee on Fiber 500
- Under a 2022 FTC and California order over DSL speed claims
- Verizon has not said when Frontier accounts will change
Best for: Households at a Frontier Fiber address that want fast upload speeds and a long price guarantee, especially Verizon mobile customers.
Skip it if: Your address only gets Frontier DSL, since 5G home internet or cable is usually faster.
Frontier vs. competitors
| Company | Starting price | Top speed | Price protection |
|---|---|---|---|
| Frontier Fiber | $54.99 (500 Mbps) | 7 Gig | 4 to 5 years |
| AT&T Fiber | $50 (300 Mbps) | 5 Gig | Not published |
| Verizon Fios | $30 to $40 (300 Mbps) | 5 Gig | 3 to 5 years |
| Xfinity | $45 (300 Mbps) | 1.2 Gig on plans listed | 5 years |
Frontier pricing at a glance
Frontier Fiber plans, as listed October 20261
| Plan | Monthly price | Price guarantee |
|---|---|---|
| Fiber 500 | $54.99 ($29.99 with Verizon mobile) | 4 years |
| Fiber 1 Gig | $74.99 | 5 years |
| Fiber 2 Gig | $89.99 | 5 years |
| Fiber 5 Gig | $114.99 | 5 years |
| Fiber 7 Gig | $124.99 | 5 years |
Prices vary by address and exclude taxes. A $100 installation fee applies on Fiber 500; Frontier says installation is free on select plans. Verizon mobile customers get $15 a month off home internet.
Frontier, step by step
Check your address
Enter your address on Frontier's site or the FCC National Broadband Map to see whether you can get fiber or only DSL.
Pick a speed
Choose from 500 Mbps to 7 Gig. Read the FCC broadband label for the price after any promotion and all fees.
Add a Verizon discount
If you have Verizon mobile, ask for the $15 a month mobile and home discount.
Installation
A technician installs the fiber line and Wi-Fi 7 router. Confirm whether your plan carries the $100 install fee.
Cancel or move
There is no annual contract, but return rented equipment promptly to avoid non-return charges.
Frontier legitimacy and licensing
Yes. Frontier Communications has provided phone and internet service for decades, and the BBB lists it as founded in 1935. Verizon announced that all regulatory approvals were in place and the acquisition would close on January 20, 2026; Verizon now describes Frontier as a Verizon company. Existing customers kept their Frontier accounts and deals, and Verizon said it would contact them about any changes.
The BBB rates Frontier A+ but lists 4,898 complaints in three years, and Trustpilot shows 1.1 out of 5. In 2022 Frontier agreed to an FTC and California order requiring it to back up DSL speed claims, stop selling DSL in congested areas and let affected customers switch or cancel for free, plus $8.5 million in civil penalties and costs.
Frontier internet cost
Frontier Fiber plans listed in October 2026 are $54.99 a month for 500 Mbps, $74.99 for 1 Gig, $89.99 for 2 Gig, $114.99 for 5 Gig and $124.99 for 7 Gig. Fiber 500 has a 4-year price guarantee and faster plans have 5 years. Verizon mobile customers get $15 a month off, which brings Fiber 500 as low as $29.99 with other offers.
Watch for a $100 installation fee on Fiber 500 and check the FCC broadband label, which every plan must show, for taxes and fees. Prices depend on your address.
Frontier Fiber vs. Frontier DSL
Frontier Fiber and Frontier DSL are very different services. Fiber offers matching upload and download speeds up to 7 Gig, no data caps and Wi-Fi 7 equipment. DSL runs over copper phone lines with much lower speeds, and it was the subject of the 2022 FTC speed claims case. If your address only qualifies for DSL, compare 5G home internet and cable before signing up.
What customers say about Frontier
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Fast, symmetrical fiber speeds
- No data caps
- Long price guarantees
- Wi-Fi 7 router included
Common complaints
- Hard to reach support and long hold times
- Missed installation and repair appointments
- Unexpected price increases and fees on bills
- Outages and slow DSL service
- Charges for equipment customers say they returned
Complaints and what customers report
Frontier reviews are polarized. Customers with working fiber praise the speed, while BBB and Trustpilot complaints focus on hard-to-reach support, missed install and repair appointments, unexpected bill increases, outages and charges for equipment customers say they returned. Keep your order confirmation and price guarantee terms, get return receipts for any equipment, and file an FCC complaint at fcc.gov/complaints if a billing or service issue is not fixed.
Canceling Frontier
Frontier Fiber plans have no annual contract, so you can cancel without an early termination fee. Return any rented equipment as instructed and keep the tracking number, since reviewers report non-return charges of $150 or more. If you leave a Verizon mobile and home bundle, your home internet discount ends.
Who should look elsewhere
Look elsewhere if you can only get Frontier DSL, if you rely on frequent in-person support, or if another fiber provider such as AT&T Fiber or Verizon Fios serves your address at a lower price for the speed you need.
Alternatives to Frontier
- AT&T Fiber A strong fiber option if AT&T, rather than Frontier, serves your address. Read review
- T-Mobile Home Internet Better than Frontier DSL in many areas, with no installer and no annual contract. Read review
- Xfinity Widely available cable with a 5-year price guarantee if you cannot get fiber. Read review
- Lifeline The federal Lifeline program gives eligible low-income households a monthly discount on internet or phone service from participating providers.
Frontier reviews
Written by readers, read by our moderators, never edited by the company.
No reader reviews yet. If you have used Frontier, yours will be the first.
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Frequently asked questions
Is Frontier owned by Verizon now?
Yes. Verizon said its acquisition of Frontier would close on January 20, 2026, after California approved it on January 15, and Verizon now calls Frontier a Verizon company.
Will my Frontier account change after the Verizon deal?
Verizon says existing Frontier customers do not need to do anything for now and keep their account management and existing deals. It said it will contact customers about future updates.
How much is Frontier internet a month?
Frontier Fiber starts at $54.99 a month for 500 Mbps and goes up to $124.99 for 7 Gig, as listed October 2026. Verizon mobile customers save $15 a month.
Does Frontier have data caps?
No. Frontier says its fiber plans have unlimited data with no overage charges.
Does Frontier require a contract?
No annual contract is required on fiber plans. Fiber 500 comes with a 4-year price guarantee and faster plans with 5 years.
Is Frontier fiber good?
Its fiber offers symmetrical speeds up to 7 Gig with no data caps, which is among the fastest home service sold. Customer service ratings are poor, so the experience depends on whether you need support.
Why does Frontier have bad reviews?
Most complaints cover support wait times, missed appointments, billing surprises and outages, often from DSL customers. Trustpilot shows 1.1 out of 5 and the BBB lists 4,898 complaints in three years.
Does Frontier charge an installation fee?
A $100 installation fee applies on Fiber 500, and Frontier says installation is free on select plans. Ask before you order.
What was the FTC case against Frontier?
In 2022 the FTC and two California district attorneys said Frontier advertised DSL speeds it did not deliver. The order required Frontier to back up speed claims and pay $8.5 million in civil penalties and costs in California.
Does Frontier offer low-income internet?
Eligible households can get up to $30 a month off Frontier Fiber through Verizon Forward. The federal Lifeline program also offers a monthly discount.
Sources (9)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- Frontier: Fiber internet plans (accessed October 12, 2026)
- Verizon: Verizon and Frontier receive all required regulatory approvals to complete transaction (accessed October 12, 2026)
- Frontier: Fiber 7 Gig internet (accessed October 12, 2026)
- Verizon: Frontier is a Verizon company, what now? (accessed October 12, 2026)
- BBB: Frontier Communications profile (accessed October 12, 2026)
- FTC: FTC takes action against Frontier for lying about internet speeds (May 2022) (accessed October 12, 2026)
- Trustpilot: Frontier reviews (accessed October 12, 2026)
- FCC: Lifeline support for affordable communications (accessed October 12, 2026)
- FCC: National Broadband Map (accessed October 12, 2026)
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