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Verizon Fios is a legitimate, fast fiber internet service and one of the better choices if it reaches your address. You get matching upload and download speeds, no data caps, no annual contract and a 3 or 5 year guarantee on the base price. The catches are availability (Verizon says Fios passes more than 15 million homes and businesses in the Mid-Atlantic and New England), a $99 setup fee unless you have Verizon mobile, and a customer service record that draws thousands of complaints. Check your exact address and the full monthly price before ordering.
- Plans and prices
- 300 Mbps $40, 500 Mbps $75, 1 Gig $90, 2 Gig $100 and 5 Gig $110 a month with Auto Pay and paper-free billing, as listed without an address in October 2026; Verizon says plans start at $30 with Auto Pay in some areas1
- Auto Pay
- Listed prices include a $10 a month Auto Pay and paper-free billing discount1
- Price guarantee
- 3 years on 300 Mbps and 500 Mbps; 5 years on 2 Gig and 5 Gig (the 1 Gig page shows both 3 and 5 years, so confirm at checkout); covers the base rate only1
- Setup
- $99 setup charge may apply, waived for Verizon mobile customers who enroll in Mobile + Home1
- Speeds
- 1 Gig averages 750 to 940 Mbps down and 750 to 880 Mbps up wired; 5 Gig averages 4.5 to 5.3 Gbps both ways1
- Contract and data
- No annual contract and no data caps; router included, and Verizon owns the equipment, which must be returned within 30 days of cancelling1
- Footprint
- More than 15 million homes and businesses in the Mid-Atlantic and New England; Frontier, which Verizon bought in January 2026, serves other areas1
- Satisfaction
- ACSI 2026 score of 75 for Verizon Fios, down from 76, against a fiber average of 763
Pros
- 100% fiber with symmetrical speeds up to 5 Gig
- 3 to 5 year base price guarantees
- No data caps and no annual contract
- Router included, setup fee waived with Verizon mobile
- BBB A+ and accredited
Cons
- Only sold in parts of the Mid-Atlantic and New England
- $99 setup charge if you don't have Verizon mobile
- Prices rise $10 a month without Auto Pay and paper-free billing
- Thousands of company-wide BBB complaints and a 1.3 Trustpilot score
- Price guarantee excludes promotions, perks and equipment charges
Best for: Households in the Fios area that upload a lot, work from home or want a long price lock on fiber.
Skip it if: Fios doesn't reach your address, you need the cheapest plan possible, or you want a provider with a better service record.
Verizon vs. competitors
| Company | Entry plan | Top speed | Price guarantee | Data cap |
|---|---|---|---|---|
| Verizon Fios | $40 (300 Mbps), from $30 in some areas | 5 Gig | 3 to 5 years | None |
| AT&T Fiber | $50 (300 Mbps) | 5 Gig | Not published | Unlimited data |
| Frontier Fiber | $54.99 (500 Mbps) | 7 Gig | 4 to 5 years | None |
| Xfinity | $45 (300 Mbps) | 1.2 Gig on plans listed | 5 years | Unlimited data |
| T-Mobile Home Internet | $50 with AutoPay | Varies by location (5G) | Not compared | Unlimited data |
Verizon pricing at a glance
Verizon Fios internet plans, as listed October 20261
| Plan | Monthly with Auto Pay | Average wired speed | Price guarantee | Equipment |
|---|---|---|---|---|
| Fios 300 Mbps | $40 | Up to 300 Mbps | 3 years | Router |
| Fios 500 Mbps | $75 | Up to 500 Mbps | 3 years | Router |
| Fios 1 Gig | $90 | 750 to 940 Mbps down, 750 to 880 Mbps up | 3 or 5 years (page shows both) | Router, Whole-Home Wi-Fi, 1 extender |
| Fios 2 Gig | $100 | 1.5 to 2.3 Gbps both ways | 5 years | Router, Whole-Home Wi-Fi, 1 extender, Digital Home Secure Plus |
| Fios 5 Gig | $110 | 4.5 to 5.3 Gbps both ways | 5 years | Router, up to 3 extender rentals, Digital Home Secure Plus |
Prices are $10 higher without Auto Pay and paper-free billing. A $99 setup charge may apply unless you have Verizon mobile and enroll in Mobile + Home. Prices vary by address and are subject to credit approval.
Verizon, step by step
Check your address
Enter your address on Verizon's site or the FCC National Broadband Map. Fios is sold only where Verizon has built fiber.
Pick a speed
300 Mbps covers most small households; 1 Gig and up matter for large uploads or many heavy users.
Set up Auto Pay
The listed prices assume Auto Pay and paper-free billing; without them you pay $10 more a month.
Installation
A technician connects fiber to your home where needed. The $99 setup fee may apply unless you're a Verizon mobile customer in Mobile + Home.
Cancel if needed
There's no annual contract. Return the router and extenders within 30 days to avoid unreturned equipment charges.
Verizon Fios legitimacy and licensing
Yes. Fios is Verizon’s fiber-to-the-home service, run by Verizon Communications (NYSE: VZ). Verizon Communications holds an A+ BBB rating and is accredited, though the BBB logged 3,731 complaints against the company in the last 3 years across wireless and home services. In the 2026 ACSI study, Verizon Fios scored 75 out of 100, just under the fiber average of 76.
Verizon completed its purchase of Frontier Communications on January 20, 2026. Frontier’s fiber is a separate service with its own plans and prices, so if you see a Frontier offer from Verizon, compare it as a different product.
Verizon Fios pricing explained
Without an address, Verizon listed Fios at $40 for 300 Mbps, $75 for 500 Mbps, $90 for 1 Gig, $100 for 2 Gig and $110 for 5 Gig a month in October 2026. Those prices include a $10 Auto Pay and paper-free billing discount, and Verizon says plans start at $30 with Auto Pay in some areas, so check your address.
The 3 or 5 year price guarantee covers only the base monthly rate. It doesn’t cover promotions, perks such as Netflix or Disney+ bundles, extra equipment or third-party services. A $99 setup charge may apply unless you’re a Verizon mobile customer enrolled in Mobile + Home, which also adds cellular Wi-Fi backup and priority support.
Speeds, equipment and what you get
Fios runs fiber to your home, so uploads match downloads. Verizon lists average wired speeds of 750 to 940 Mbps down and 750 to 880 Mbps up on 1 Gig, 1.5 to 2.3 Gbps on 2 Gig and 4.5 to 5.3 Gbps on 5 Gig. Wi-Fi speeds are lower and depend on your devices.
A router is included on every plan. 1 Gig and 2 Gig add Whole-Home Wi-Fi with one extender, and 5 Gig includes up to three extender rentals. Verizon owns the equipment. There are no data caps and no annual contract.
What customers say about Verizon
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Fast, matching upload and download speeds
- Multi-year price guarantees and no data caps
- Router included in the price
- Helpful individual technicians and store staff
Common complaints
- Long holds, chatbots and repeated transfers when calling support
- Credits and promotions that didn't post as promised
- Bills higher than the quoted price once fees or lost discounts kick in
- Hard-to-schedule repair visits
Verizon Fios complaints and how to avoid problems
Most complaints about Verizon are about support and billing rather than fiber speed: long holds and chatbots, credits that didn’t post, and bills higher than the quoted price. Verizon’s unclaimed Trustpilot page scored 1.3 out of 5 from 566 reviews, though most are about wireless service.
To protect yourself: screenshot the order summary with the monthly price, guarantee length and any credits; keep Auto Pay and paper-free billing on; check your first two bills; and return equipment with a tracking number within 30 days if you cancel. If Verizon won’t fix a billing problem, you can file a complaint with the FCC or your state utility commission or attorney general.
Cancelling Fios
Fios internet plans have no annual contract, so there’s no early termination fee on standard plans. When you cancel, return the router and any extenders within 30 days or you’ll be charged for them. Promotions such as gift cards or perk credits can require you to keep service for a set time, for example 65 days for some 5 Gig offers, and Verizon can charge back the value of some bundles if you cancel early.
Who should look elsewhere
If Fios isn’t at your address, Frontier Fiber, AT&T Fiber or a local fiber provider may be. If no fiber reaches you, compare cable with 5G home internet. If cost is the problem, ask about Verizon Forward or a federal Lifeline discount. Use the FCC National Broadband Map to see every provider at your address.
Alternatives to Verizon
- Frontier Fiber Also owned by Verizon now and sold in many areas Fios doesn't reach, with plans up to 7 Gig. Read review
- AT&T Fiber The other large fiber network, with the top ACSI score among fiber providers in 2026. Read review
- T-Mobile Home Internet No installation visit and no fiber needed, if you can live with slower, variable 5G speeds. Read review
- Lifeline or Verizon Forward Eligible low-income households can get a federal Lifeline discount or up to $30 a month off through Verizon Forward.
Verizon reviews
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Frequently asked questions
How much is Verizon Fios per month?
Verizon listed $40 for 300 Mbps up to $110 for 5 Gig in October 2026, with Auto Pay and paper-free billing. Prices vary by address, and some areas start at $30.
Does Verizon Fios have a price guarantee?
Yes. 300 Mbps and 500 Mbps have a 3-year guarantee and 2 Gig and 5 Gig have 5 years. It covers the base rate only, not promotions, perks or equipment.
Is there a setup fee for Fios?
A $99 setup charge may apply. Verizon waives it for mobile customers who enroll in Mobile + Home.
Does Verizon Fios have data caps?
No. Verizon says Fios has no data caps.
Does Fios require a contract?
No annual contract is required. You do need to return Verizon's equipment within 30 days if you cancel.
How fast is Verizon Fios?
Plans run from 300 Mbps to 5 Gig with matching upload speeds. The 1 Gig plan averages 750 to 940 Mbps down and 750 to 880 Mbps up over a wired connection.
Where is Verizon Fios available?
Verizon says Fios serves more than 15 million homes and businesses in the Mid-Atlantic and New England. Enter your address on Verizon's site to confirm.
Is Verizon Fios the same as Frontier?
No. Verizon bought Frontier in January 2026, but Frontier Fiber is sold as a separate service with its own plans and prices.
Is Fios better than Xfinity?
For uploads, yes, since Fios is fiber with matching speeds. Xfinity is available in more places and lists a 5-year price guarantee on its entry plan.
Does Verizon Fios have a low-income plan?
Verizon Forward gives eligible households up to $30 a month off, and you may also qualify for a federal Lifeline discount.
Sources (10)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- Verizon: Fios home internet plans (accessed October 13, 2026)
- Verizon: Home internet (accessed October 13, 2026)
- ACSI: Fiber internet service providers (accessed October 13, 2026)
- BBB: Verizon Communications profile (accessed October 13, 2026)
- Trustpilot: Verizon reviews (accessed October 13, 2026)
- Verizon: Verizon and Frontier receive all required regulatory approvals to complete transaction (accessed October 12, 2026)
- Verizon: Frontier is a Verizon company, what now? (accessed October 12, 2026)
- FCC: National Broadband Map (accessed October 12, 2026)
- FCC: Lifeline support for affordable communications (accessed October 12, 2026)
- FCC: Consumer complaint center (accessed October 13, 2026)
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