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monday.com is a legitimate, publicly traded software company with more than 250,000 paying customers, and its colorful boards are easy for non-technical teams to pick up. The catch is cost: you buy seats in a 3-seat minimum, the plans most teams need (Standard or Pro) cost $12 to $19 a seat a month billed yearly, and key features like automations, timelines and time tracking sit behind those tiers. Recent Trustpilot reviews and a D- BBB rating point to slow support, rising prices and hard cancellations. Start with the 14-day Pro trial, then pick the lowest tier that covers your must-have features and pay monthly until you're sure.
Your options
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Monday.com This review Small and midsize teams that want visual project tracking, and are willing to pay for Standard or Pro to get automations and timelines.
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Salesforce Alternative Growing and large sales organizations that need a heavily customized CRM and have the budget for licenses and administration.
- Company
- monday.com Ltd., Tel Aviv, Israel (Nasdaq: MNDY)3
- Customers
- Over 250,000 paying customers as of December 31, 20253
- Work management price
- Free for up to 2 seats; Basic $9, Standard $12, Pro $19 a seat a month billed yearly; Enterprise by quote, as listed October 20261
- CRM price
- Basic $12, Standard $17, Pro $28 a seat a month billed yearly ($18, $25, $41 monthly), as listed October 20262
- Seat minimum
- Paid plans start at 3 seats; over 40 seats needs a quote1
- Free trial
- 14 days of Pro for work management, CRM and dev, no credit card1
- Refunds
- Annual plans cancelled within 30 days of payment get the remaining balance refunded; no refunds for downgrades after that1
- BBB
- D-, not accredited, 14 complaints in the last 3 years4
Pros
- Free plan for up to 2 seats and a 14-day Pro trial with no card
- Easy, visual boards that non-technical teams adopt quickly
- Large template library and 869 marketplace apps
- Public company with over 250,000 paying customers
- 30-day refund window on yearly plans
Cons
- 3-seat minimum on paid plans, so a solo user pays for three
- Automations, Gantt views and time tracking require Standard or Pro
- Monthly action caps on automations and integrations, and AI billed in credits
- D- BBB rating and recent Trustpilot reviews citing support and billing problems
- No refunds for downgrades after the first 30 days
Best for: Small and midsize teams that want visual project tracking, and are willing to pay for Standard or Pro to get automations and timelines.
Skip it if: You're a solo user or two-person team that needs automations, or you only need a sales pipeline and want the lowest price per seat.
Monday.com vs. competitors
| Company | Free plan | Entry paid plan | Free trial | Built for | Next step |
|---|---|---|---|---|---|
| monday.com | Yes, up to 2 seats (work management) | $9 a seat a month billed yearly, 3-seat minimum; CRM from $12 | 14 days of Pro, no card | Visual project and work management, plus CRM | Visit site |
| HubSpot | Up to 2 users, 1,000 contacts | $20 a seat a month | Not published | Sales, marketing and service in one platform | Visit site |
| Pipedrive | No | $14 a seat a month billed yearly | 14 days, no card | Sales pipeline for small teams | Visit site |
| Zoho CRM | Yes, 3 users | $14 a user a month billed yearly | Yes, length not published | Budget teams that want a free start | Visit site |
CRM software we reviewed
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Monday.com This review BestGuide rating: 4.8 out of 5. Set by our editorial team from published factors such as cost, credentials, reputation, customer experience, services and guarantees. Verified partners are scored on our partner verification program and can be listed first; they are always labeled BestGuide Partner. Best for: Small and midsize teams that want visual project tracking, and are willing to pay for Standard or Pro to get automations and timelines. -
Salesforce BestGuide rating: 4.8 out of 5. Set by our editorial team from published factors such as cost, credentials, reputation, customer experience, services and guarantees. Verified partners are scored on our partner verification program and can be listed first; they are always labeled BestGuide Partner. Best for: Growing and large sales organizations that need a heavily customized CRM and have the budget for licenses and administration. -
Pipedrive BestGuide rating: 4.6 out of 5. Set by our editorial team from published factors such as cost, credentials, reputation, customer experience, services and guarantees. Verified partners are scored on our partner verification program and can be listed first; they are always labeled BestGuide Partner. Best for: Small and midsize sales teams that want a simple, visual deal pipeline with email tracking and automations, without enterprise CRM setup. -
Zoho BestGuide rating: 4.7 out of 5. Set by our editorial team from published factors such as cost, credentials, reputation, customer experience, services and guarantees. Verified partners are scored on our partner verification program and can be listed first; they are always labeled BestGuide Partner. Best for: Small and midsize businesses that want CRM, email, accounting and other tools from one low-cost vendor. -
HubSpot BestGuide rating: 4.6 out of 5. Set by our editorial team from published factors such as cost, credentials, reputation, customer experience, services and guarantees. Verified partners are scored on our partner verification program and can be listed first; they are always labeled BestGuide Partner.
Monday.com pricing at a glance
monday work management plans, per seat per month billed yearly, as listed October 20261
| Plan | Price | Key limits and features |
|---|---|---|
| Free | $0, up to 2 seats | 3 boards, 3 docs, 8 column types, 200+ templates, mobile apps |
| Basic | $9 | Unlimited items and free viewers; 1,000 AI credits a month |
| Standard | $12 | Timeline, Gantt and calendar views, guest access, 250 automation and 250 integration actions a month; 2,000 AI credits |
| Pro | $19 | Private boards, time tracking, advanced columns and views, 25,000 automation and integration actions a month; 3,000 AI credits |
| Enterprise | Quote | Up to 250,000 actions a month, portfolio and resource management, enterprise security, 24/7 support with 99.9% uptime SLA |
Paid plans start at 3 seats. Monthly billing costs more; monday.com says yearly billing saves 18%. Its CRM is priced separately: Basic $12, Standard $17, Pro $28 a seat billed yearly. Payment is by credit card (not debit) or PayPal, and yearly plans are paid up front. Nonprofits can apply for discounted pricing.
Monday.com, step by step
Start free or on a trial
Sign up with no credit card. You can stay on the Free plan for up to 2 seats or try Pro for 14 days.
Build boards
Set up boards from 200+ templates for projects, clients or sales pipelines, and invite your team.
Pick a plan and seats
Choose a tier and seat count (minimum 3), then monthly or yearly billing. Yearly is paid in one upfront payment.
Add automations and integrations
Standard and up add automations and integrations, capped by monthly action limits. AI tools use credits included with each plan.
Change or cancel
Admins change plans or seats under Admin, Billing. Yearly plans cancelled within 30 days are refunded the remaining balance; later downgrades aren't refunded.
monday.com legitimacy and licensing
Yes. monday.com Ltd. is a public company listed on Nasdaq under MNDY, headquartered in Tel Aviv with a U.S. office in New York. Its fiscal 2025 annual report lists over 250,000 paying customers, 4,281 of them paying more than $50,000 a year, and says the company isn’t a party to any material litigation.
Its service reviews are weaker than its size suggests. The BBB rates monday.com D- with 14 complaints in three years, and it isn’t accredited. On Trustpilot, monday.com has 3,441 reviews and a TrustScore of 2.1 out of 5. Most older reviews are five star, but recent ones skew negative, which pulls the score down. The company replies to about a third of negative reviews.
monday.com cost
As listed October 2026, monday work management costs, per Seat. One paid user license; most CRMs bill per seat. Compare CRM software per month billed yearly:
- Free: $0 for up to 2 seats, 3 boards and 3 docs.
- Basic: $9, with unlimited items and viewers.
- Standard: $12, adding timelines, Gantt, calendar, guest access and 250 automation actions a month.
- Pro: $19, adding private boards, time tracking and 25,000 automation actions a month.
- Enterprise: quote only.
Paid plans start at 3 seats, so the cheapest paid option is $27 a month billed yearly ($324 up front) even if you’re alone. Monthly billing costs more. Each plan includes a monthly allotment of AI credits, and you can buy more.
monday CRM. Customer relationship management software that stores contacts, companies, deals and every interaction with them. Compare CRM software is a separate product: Basic $12, Standard $17 and Pro $28 a seat billed yearly, or $18, $25 and $41 billed monthly. It has no free plan, only a 14-day trial.
How monday.com works
Everything lives on boards: rows are items (tasks, clients, deals) and columns hold status, dates, owners, numbers and files. You can switch a board to kanban, timeline, Gantt or calendar views on paid tiers, and build dashboards across boards.
monday.com sells several products on the same platform: work management, CRM, dev (for software teams) and service (for help desks). Automations and integrations connect boards to tools like email and calendars, but each plan caps the number of actions a month. AI features, including an assistant, meeting notetaker and AI columns, run on credits.
Apps are available for iOS and Android. monday.com says it holds ISO/IEC 27001 and 27018 certifications and undergoes annual security audits.
What customers say about Monday.com
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Easy to learn, even for non-technical teams
- Clear, colorful visual boards
- Flexible enough for projects, CRM and team collaboration in one place
Common complaints
- Slow support, chatbots and trouble reaching a person
- Prices rising and add-ons needed for basic features, plus seat minimums
- Hard cancellations and refund disputes
- AI prompts reviewers can't turn off, and bugs or outages
monday.com complaints and how to avoid problems
Recent Trustpilot reviews and BBB complaints come back to a few issues:
- Support: chatbots, slow replies and trouble reaching a person.
- Pricing: features moved to higher tiers, seat minimums and add-ons.
- Cancellation and refunds: charges after cancelling and refund disputes.
- Product: AI prompts reviewers find intrusive, bugs and occasional outages.
To avoid surprises, test the exact automations and views you need during the trial, since many are tier-locked. Pay monthly for the first few months even though yearly is cheaper. If you do buy yearly, decide within 30 days, because that’s the refund window. Set a calendar reminder before renewal.
Canceling monday.com and getting a refund
Account admins cancel or change plans in the Admin section under Billing. If you paid for a yearly plan within the last 30 days and cancel, monday.com says it automatically refunds the remaining balance. After that, downgrades and seat reductions aren’t refunded. Monthly plans aren’t discounted, but you can stop at the end of any month.
Export your boards before cancelling, and keep the cancellation confirmation email in case you see a later charge.
Who should pick something else
- Solo users who need automations. You’d pay for 3 seats on Standard or Pro.
- Sales-only teams. Pipedrive or Zoho CRM may cost less per seat for a pure Pipeline. The set of stages a deal moves through from first contact to won or lost. Compare CRM software.
- Teams on a tight budget. Zoho CRM is free for 3 users and HubSpot’s free CRM covers 2.
- Anyone who needs fast human support on lower tiers. 24/7 support with a 99.9% uptime SLA is reserved for Enterprise.
Alternatives to Monday.com
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Better if all you need is a sales pipeline, with no seat minimum on its entry plan.
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Free for 3 users, so a small team can run a CRM at no cost.
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A free CRM for 2 users with marketing and service tools you can add later.
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A shared spreadsheet or free kanban tool
For a team of two or three with simple task lists, a spreadsheet or a free board tool may be all you need.
Next steps
Monday.com reviews
Written by readers, read by our moderators, never edited by the company.
No reader reviews yet. If you have used Monday.com, yours will be the first.
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Frequently asked questions
Is monday.com free?
monday work management has a Free plan for up to 2 seats with 3 boards and 3 docs. monday CRM has no free plan, only a 14-day trial.
How much is monday.com per month?
Billed yearly, work management costs $9 (Basic), $12 (Standard) or $19 (Pro) per seat a month, with a 3-seat minimum. Monthly billing costs more.
Why does monday.com charge for 3 seats?
Paid plans start at 3 users, so a single person still pays for three seats. Teams over 40 users need a quote.
Is monday.com a real company?
Yes. It's a Nasdaq-listed company (MNDY) based in Tel Aviv with over 250,000 paying customers. Its BBB rating is D- and recent Trustpilot reviews skew negative on support and billing.
Does monday.com offer refunds?
If you cancel a yearly plan within 30 days of paying, monday.com refunds the remaining balance. After that, downgrades aren't refunded.
Is monday.com a CRM?
It sells a separate monday CRM product from $12 a seat a month billed yearly. The CRM adds sales features such as contact and deal tracking and quotes and invoices; work management boards can track contacts in a simpler way.
What's the difference between monday.com Standard and Pro?
Pro adds private boards, time tracking, advanced columns and charts, and raises automation and integration limits from 250 to 25,000 actions a month.
How long is the monday.com free trial?
14 days of the Pro plan for work management, CRM and dev, with no credit card needed.
Does monday.com have a nonprofit discount?
Yes. It offers discounted pricing for qualified nonprofit organizations through an application on its site.
Is monday.com better than Asana or Trello?
It's more visual and flexible than many tools, but its 3-seat minimum and tier-locked automations can make it pricier for small teams. Compare the exact features you need on each tool's free tier before paying.
Sources (5)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- monday.com: Pricing and plans (work management) (accessed October 13, 2026)
- monday.com: monday CRM pricing (accessed October 13, 2026)
- monday.com Ltd.: Form 20-F for fiscal 2025 (SEC EDGAR) (accessed October 13, 2026)
- BBB: Monday.com business profile (accessed October 13, 2026)
- Trustpilot: monday.com reviews (accessed October 13, 2026)
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