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Paylocity suits U.S. companies with roughly 10 to 5,000 employees that want payroll, HR, time tracking, benefits and expense tools in one system. It is a legitimate, established payroll and HR provider: it is listed on Nasdaq (PCTY), reported $1.77 billion in revenue for its fiscal year ended June 30, 2026, and holds an A+ BBB rating as an accredited business. You can't see prices without a sales call, and its annual report says it charges a base fee, a per-employee fee and implementation fees, often on two-year terms. Its 1.3 Trustpilot score reflects many employee complaints about support and benefit accounts, so ask for support commitments and contract exit terms in writing.
- What it is
- Cloud payroll and HR software (HCM) with time, benefits, talent, expense, AP and IT tools1
- Price
- Quote only; no prices published, as checked October 20262
- How fees work
- Base fee plus a per-employee-per-month fee by number of products; implementation fees and W-2 and year-end filing fees1
- Contract
- Most agreements cancellable on 60 days' notice or less; term agreements generally two years1
- Clients
- About 44,400 U.S. clients as of June 30, 2026, averaging over 150 employees1
- Company
- Paylocity Holding Corp., Nasdaq PCTY, headquartered in Schaumburg, Illinois; fiscal 2026 revenue $1.77 billion1
- BBB
- A+, accredited since April 2013; 76 complaints in the last 3 years3
- Trustpilot
- 1.3 out of 5 from 130 reviews; 90% one star4
Pros
- Large, public company with an A+ BBB rating and 92%+ annual revenue retention
- Payroll, HR, time, benefits, talent, expense and AP in one system
- Highly rated employee mobile app (4.8 from about 678,800 App Store ratings)
- Global payroll support for 100+ countries
- Most agreements cancellable on 60 days' notice or less
Cons
- No published pricing
- Implementation and year-end filing fees on top of monthly fees
- Very low Trustpilot score, mostly over support access
- Benefit account app rated 1.8 out of 5
- Some contracts run two years
Best for: U.S. companies with about 20 to a few thousand employees that want payroll, HR, time and benefits in one system with a strong employee app.
Skip it if: You have a few employees, want to see prices before a sales call, or need month-to-month terms.
Paylocity vs. competitors
| Company | Published price | BBB | Trustpilot |
|---|---|---|---|
| Paylocity | No, quote only | A+, 76 complaints in 3 years | 1.3 out of 5 (130 reviews) |
| Paycor | Yes, under 50 employees: from $99 a month plus $5 per employee | A+ (profile shared with Paychex) | 1.6 out of 5 (166 reviews) |
| ADP | No, quote only | A+, 879 complaints in 3 years | 1.2 out of 5 (3,127 reviews) |
| Rippling | No, quote only | A+, 96 complaints in 3 years | 4.5 out of 5 (2,518 reviews) |
| Gusto | Yes; Simple $49 a month plus $6 per person | A+, 349 complaints in 3 years | 1.9 out of 5 (2,533 reviews) |
Paylocity pricing at a glance
How Paylocity charges, from its fiscal 2026 annual report and pricing page1
| Charge | How it works |
|---|---|
| Recurring fee | A base fee plus a fee per employee per month, which rises with the number of products you use |
| Implementation | One-time, nonrefundable setup fee |
| Year-end filings | Separate fees for preparing W-2s and annual required filings |
| Time clocks | Rental fees if you rent physical time clocks |
| Contract | Most agreements can be cancelled on 60 days' notice or less; some clients sign term agreements, generally two years |
Paylocity's pricing page only offers a "Request Pricing" form. Ask the quote to list every module, the per-employee rate, the implementation fee, year-end fees, any minimum, the term and the cancellation notice.
Paylocity, step by step
Demo and quote
You request pricing or a demo and a sales rep builds a quote from the modules you pick and your headcount.
Contract
You sign either a cancellable agreement or a term agreement, which Paylocity says is generally two years. Read the notice period and renewal terms.
Implementation
Paylocity's team sets up payroll, tax, benefits and time tracking and moves your data over. You pay a one-time implementation fee.
Run payroll and HR
Admins run payroll on the web; employees use the Paylocity app for pay stubs, time, PTO and benefits.
Cancel
Give written notice as your contract requires, often 60 days or less on non-term agreements, and download payroll records and year-end forms before access ends.
Paylocity legitimacy and licensing
Yes. Paylocity Holding Corporation is a public company on Nasdaq (PCTY) based in Schaumburg, Illinois. In its annual report for the fiscal year ended June 30, 2026, it reported $1.77 billion in revenue, about 44,400 U.S. clients, and annual revenue retention above 92%. The same report says no pending legal claims are expected to have a material effect on the company.
Its BBB profile shows an A+ rating, accreditation since April 2013 and 76 complaints in three years. The CFPB database has no complaints naming Paylocity, which is normal for business payroll software.
The low Trustpilot score (1.3 from 130 reviews) comes largely from employees whose employers use Paylocity, not from the companies that buy it. Those reviews still matter: they show where support breaks down.
Paylocity pricing
Paylocity does not publish prices. Its pricing page lists modules for HR, Finance and IT and a “Request Pricing” form.
Its annual report explains the structure: a base fee plus a per-employee-per-month fee that depends on how many products you use, a nonrefundable implementation fee, separate fees for W-2s and year-end filings, and rental fees for time clocks. Most agreements can be cancelled on 60 days’ notice or less, but some clients sign term agreements, generally two years.
Get quotes from at least two other providers and compare the full first-year cost, including setup and year-end fees.
What Paylocity includes
- Payroll: payroll and tax filing, 30+ payroll audits with alerts, on-demand pay options, wage garnishment services and global payroll for 100+ countries.
- HR: self-service portal, compliance dashboard and training, document management.
- Workforce management: time collection by app, web, kiosk or clock, scheduling, geofenced clock-in.
- Talent and benefits: recruiting, onboarding, reviews, 600+ learning classes, benefits enrollment and ACA tracking.
- Finance: expense management, corporate cards, AP automation and procurement, from its October 2024 purchase of Airbase.
- IT: provisioning of software and hardware tied to the employee record.
You don’t have to buy every module.
What customers say about Paylocity
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Mobile app that employees find easy for pay stubs, time and PTO
- Payroll, HR, time and benefits in one login
- Reporting and customization for mid-size companies
- Social and engagement features built into the employee app
Common complaints
- Hard to reach support by phone or email
- Representatives who can't resolve issues
- Problems with FSA and HSA benefit accounts and card access
- Payroll, tax or time record errors after implementation
- Login and clock-in glitches
Paylocity complaints and how to avoid problems
About 90% of Paylocity’s Trustpilot reviews are one star. The common themes are long holds and unanswered emails, representatives who can’t resolve issues, blocked or restricted FSA and HSA accounts, double charges or tax errors, and login and clock-in glitches. The separate Paylocity Benefit Account app has a 1.8 rating from 61 App Store ratings, while the main app is rated 4.8.
Before you sign, ask for:
- Named support contacts and response times in the contract.
- Who fixes and pays for tax filing errors.
- A written implementation timeline and a parallel payroll run before go-live.
- Your cancellation notice period and how you get your data on exit.
If you're an employee with a Paylocity problem
Paylocity works for your employer, so start with your HR or payroll team; they control your pay, deductions and benefit setup. For a wrong paycheck, your state labor department handles unpaid wage claims. For a benefit account card or reimbursement problem, ask HR to open a case with Paylocity and keep copies of your claims and receipts.
Who should skip Paylocity
Very small businesses that only need payroll may pay for features they won’t use and would see prices up front at Gusto or Paycor. Companies that want month-to-month flexibility should confirm they are not signing a two-year term.
Alternatives to Paylocity
- Gusto Better for small U.S. businesses that want published prices and simpler payroll. Read review
- Paycor Better if you have under 50 employees and want to see prices before talking to sales. Read review
- Rippling Better if you also want IT device and app management tied to the employee record. Read review
- Your accountant or a local payroll service For a handful of employees, a CPA or local payroll bureau may cost less than an HR suite you won't fully use.
Paylocity reviews
Written by readers, read by our moderators, never edited by the company.
No reader reviews yet. If you have used Paylocity, yours will be the first.
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Frequently asked questions
Can you trust Paylocity?
Yes. Paylocity is a Nasdaq-listed company (PCTY) with about 44,400 U.S. clients and $1.77 billion in fiscal 2026 revenue. It has an A+ BBB rating and has been accredited since 2013.
How much does Paylocity cost?
Paylocity does not publish prices. You pay a base fee plus a per-employee monthly fee based on the products you use, plus implementation and year-end filing fees, according to its annual report.
Does Paylocity have a contract?
Most agreements can be cancelled on 60 days' notice or less, but Paylocity also offers term agreements that are generally two years long. Check which one your quote is.
Why are Paylocity's reviews so bad?
Most of its 130 Trustpilot reviews come from employees and focus on support access, benefit account problems and payroll errors. Its BBB rating is A+ and its employee app is rated 4.8 on the App Store.
What size business is Paylocity for?
Its clients typically have 10 to 5,000 employees, and the average client has more than 150, per its annual report.
Does Paylocity do benefits administration?
Yes. It handles enrollment, carrier file feeds, ACA tracking and FSA and HSA benefit accounts. The benefit account app has weak ratings, so ask how claims support works.
Is Paylocity better than ADP?
Both are quote only with A+ BBB ratings. ADP is much larger and offers more tiers for very small businesses, while Paylocity is built around mid-size companies. Compare full written quotes.
Does Paylocity offer global payroll?
Its pricing page lists global payroll support for 100+ countries. For hiring where you have no entity, you'd still need an employer of record.
Who owns Airbase?
Paylocity bought Airbase in October 2024. Airbase's expense, corporate card, AP and procurement tools are now part of Paylocity's Finance products.
How do I contact Paylocity support?
Clients use client support through their Paylocity account or sales at 833-508-0746. Employees should go through their employer's HR team first, since the employer controls pay and benefit setup.
Sources (7)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- SEC: Paylocity Holding Corp. Form 10-K for fiscal year ended June 30, 2026 (accessed October 13, 2026)
- Paylocity: Pricing (Internet Archive, Sep 14, 2026) (accessed October 13, 2026)
- BBB: Paylocity Corporation business profile (accessed October 13, 2026)
- Trustpilot: Paylocity reviews (accessed October 13, 2026)
- Apple App Store: Paylocity (accessed October 13, 2026)
- Apple App Store: Paylocity Benefit Account (accessed October 13, 2026)
- CFPB: Consumer complaint database search, Paylocity (accessed October 13, 2026)
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