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Maev is convenient, since you pour frozen bites straight into the bowl, and it's expensive: $179 for a 20 lb bag on subscription. It is a real company that has sold frozen raw dog food since 2019, now marketed as Whole Ingredient Dog Food with targeted formulas for digestion, joints, coat and calming. Before you order, know that the BBB rates Maev Inc. F with 20 complaints in three years, Maev won't cancel or refund orders once they're placed, and the FDA warns that raw pet food carries a higher risk of Salmonella and Listeria for pets and people. If you want a fresh diet with less handling risk, a cooked brand may suit you better; ask your vet either way.
- Company
- Maev, Inc.; office at 3232 E Cesar Chavez Street, Austin, TX; business started August 7, 2019, per BBB, which still lists a New York address4
- Product
- Frozen raw food in bite-size pieces, sold as Whole Ingredient Dog Food in beef, chicken and limited edition lamb, with Whole Health, Digestion, Calming, Mobility, Coat and Puppy formulas1
- Price
- 20 lb bag: $179 on subscription or $206 one time; 10 lb: $112 or $129; 40 lb: $329 or $378, as listed October 20261
- Ingredients (chicken)
- USDA chicken breast, liver and gizzard, blanched potato, green bean, zucchini, kale, blueberry, peanut butter, MaevMulti, salt, fish oil, flaxseed, probiotic blend, chicory root1
- Safety process
- Maev says ingredients go through a proprietary process to reduce pathogens; it doesn't name the method on its product page1
- Shipping
- Ships frozen on dry ice to the continental U.S. only; no P.O. boxes; orders ship Monday to Thursday15
- Cancellations and refunds
- Orders can't be canceled or refunded once placed; changes need at least 24 hours' notice before processing, and you're notified 3 days before each order5
- BBB
- F, not accredited; 20 complaints in the last 3 years (October 2026)7
Pros
- Frozen bites go straight from freezer to bowl, no thawing or chopping
- USDA meats and a short, recognizable ingredient list
- Formulas for digestion, joints, coat, calming and puppies
- No recalls found in FDA data
- Subscription can be paused, skipped or changed in a portal
Cons
- F rating at the BBB with 20 complaints in three years
- No cancellations or refunds once an order is placed
- Costly: about $8 to $16 a pound on subscription
- Raw food carries a higher risk of Salmonella and Listeria, per the FDA
- Ships to the continental U.S. only and needs freezer space
Best for: Owners who have chosen a raw diet with their vet, have freezer space and want the least prep possible, and who can afford premium prices.
Skip it if: You live with young children, older adults or anyone with a weak immune system, since the FDA links raw pet food to Salmonella and Listeria risk for people too.
Maev vs. competitors
| Company | Food type | Prep | BBB rating | BBB complaints, last 3 years |
|---|---|---|---|---|
| Maev | Frozen raw | Serve frozen, no thawing needed | F, not accredited | 20 |
| The Farmer's Dog | Fresh, gently cooked (plus a shelf-stable option) | Open and serve | A+, accredited since 2024 | 62 |
| Ollie | Fresh, human-grade | B, not accredited | 16 |
Maev pricing at a glance
Maev Whole Ingredient Dog Food bag prices, as listed October 2026 (targeted formulas)1
| Bag size | Subscribe and save | One-time purchase | Subscription price per lb |
|---|---|---|---|
| 5 lb | $79 | $91 | $15.80 |
| 10 lb | $112 | $129 | $11.20 |
| 20 lb | $179 | $206 | $8.95 |
| 40 lb | $329 | $378 | $8.23 |
| 60 lb | $489 | $562 | $8.15 |
| 100 lb | $819.54 | $942 | $8.20 |
Maev advertises an extra 15% off for new customers. Add-ons include freeze-dried treats ($19) and supplement bars ($39). How long a bag lasts depends on your dog's size; Maev's guide lists 3.5 to 5.25 cups a day for a 20 to 30 lb dog.
Maev, step by step
Build a plan
Answer Maev's quiz about your dog, then pick a protein, a targeted formula, bag size and delivery every 2 to 10 weeks.
Get it frozen
Food ships on dry ice and should go straight into the freezer, where Maev says it keeps for up to 6 months.
Transition slowly
Maev recommends switching over 10 to 14 days by mixing it with your dog's current food.
Serve from frozen
Pour the portion into the bowl frozen, or let it sit 10 to 15 minutes to soften. Wash bowls and hands afterward, as with any raw meat.
Change or cancel early
Skip, delay or cancel in the customer portal at least 24 hours before an order is placed. Account cancellations go through [email protected].
Maev dog food legitimacy and licensing
Yes, Maev is a real company. Maev, Inc. started in August 2019, lists an office in Austin, Texas, and sells through meetmaev.com. Its food is made in the U.S. with USDA proteins and formulated with PhD veterinary nutritionists, according to the company. We found no Maev recalls in FDA enforcement records or in news searches as of October 12, 2026.
The red flag is customer service. The BBB rates Maev Inc. F, not accredited, with 20 complaints in the last three years. Complaints on the BBB and Trustpilot center on late or thawed deliveries, charges for orders customers tried to cancel, and refused refunds. Its 4.9 rating comes from reviews collected on its own site.
Maev cost
Maev prices by bag weight. On subscription, a 10 lb bag is $112, a 20 lb bag $179 and a 40 lb bag $329; one-time purchases cost about 15% more ($129, $206 and $378). Per pound, that’s $8.15 to $15.80 on subscription, with bigger bags cheaper per pound. New customers are offered an extra 15% off.
Your monthly cost depends on your dog’s size. Maev’s guide suggests 2 to 4 cups a day for a 10 to 20 lb dog and 4.5 to 8.5 cups for a 30 to 55 lb dog, so large dogs can easily cost several hundred dollars a month. Supplement bars ($39) and treats ($19) add to that.
What's in Maev?
The chicken recipe lists USDA chicken breast, liver and gizzard first, followed by blanched potato, green bean, zucchini, kale, blueberry, peanut butter, Maev’s vitamin and mineral mix, salt, fish oil, flaxseed, a probiotic blend and chicory root. The beef recipe uses USDA beef and beef liver with the same produce. Guaranteed analysis for chicken is at least 10.58% protein and 3.5% fat as fed (48.13% and 19.25% on a dry matter basis), with 1,030 kcal per kg.
Targeted formulas add supplements such as glucosamine and chondroitin for joints or probiotics for digestion. Maev’s claims about health results come from its own customer surveys, so talk with your vet about what your dog needs.
What customers say about Maev
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- No-prep format that pours straight from the freezer
- Dogs that are excited to eat it
- Owners reporting better coats, energy and stools
- Helpful customer support when an order goes wrong
Common complaints
- Late deliveries and boxes arriving thawed
- Charges for orders that couldn't be canceled once placed
- Dogs refusing the food or getting diarrhea or vomiting
- No refunds on food, even unopened bags
- High price compared with other premium foods
raw dog food safety and legitimacy
The FDA warns that raw pet food can carry Salmonella and Listeria monocytogenes. In an FDA study, 15 of 196 raw pet food samples tested positive for Salmonella and 32 for Listeria, while dry and semi-moist foods were almost all negative. People can get sick from handling the food or the bowl. Maev says its ingredients go through a proprietary process to reduce pathogens, but it doesn’t name the method on its product page.
If you feed Maev, keep it frozen, wash hands, bowls and surfaces after feeding, and throw out what your dog doesn’t finish. Check with your vet first if your dog is very young, old or sick, or if anyone at home has a weak immune system.
Maev complaints
The most common complaints are shipping problems (late boxes, thawed food), charges for orders customers expected to cancel, dogs refusing the food or getting stomach upset, and no refunds. On Trustpilot, 17% of 449 reviews are one star, and the company hasn’t replied to negative reviews there. The BBB lists 20 complaints in three years and an F rating.
To avoid surprise charges, set a reminder for the notice Maev sends 3 days before each order, and make changes at least 24 hours before it’s placed.
Cancellation, returns and refunds
Maev’s policy is strict. It won’t cancel or refund an order once it’s placed, and it doesn’t accept returns of food after shipping. You can pause, skip or change future orders in the customer portal, and to close your account you email [email protected]. If a box arrives thawed or damaged, Maev says it buys shipping insurance on every order and will help with a replacement, so contact support right away and keep the packaging.
Who should skip Maev
Skip Maev if anyone in your home is very young, elderly, pregnant or immunocompromised, since raw pet food raises their risk of foodborne illness. It’s also a hard fit for large dogs on a budget, households without freezer space, and anyone outside the continental U.S. If your dog has a medical condition, ask your vet before switching to any raw diet.
Alternatives to Maev
- The Farmer's Dog A gently cooked fresh food, which avoids the raw meat handling risk the FDA warns about, from a BBB accredited company. Read review
- Ollie Another human-grade fresh food subscription if you want fresh food but not raw. Read review
- A complete and balanced food your vet recommends A commercial kibble or canned food labeled complete and balanced costs far less, and your vet can help you pick one for your dog's health needs.
Maev reviews
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Frequently asked questions
Is Maev dog food legitimate and safe to use?
Yes. Maev, Inc. has sold frozen raw dog food since 2019 and has no recalls in FDA records we checked. Its customer service record is weak, though: the BBB rates it F with 20 complaints in three years.
How much does Maev dog food cost?
On subscription, $79 for 5 lb, $112 for 10 lb, $179 for 20 lb and $329 for 40 lb, as listed October 2026. One-time purchases cost about 15% more.
Has Maev ever had a recall?
We found no Maev recalls in FDA enforcement data or news searches as of October 12, 2026. You can check the FDA's pet food recall list before each order.
Is Maev actually raw?
Yes. Maev describes its food as raw, flash frozen and served from frozen, and says ingredients go through a proprietary process to reduce pathogens. Its product page now calls it Whole Ingredient Dog Food.
Do you have to thaw Maev?
No. Maev recommends feeding it frozen, but you can let a portion sit at room temperature for 10 to 15 minutes to soften it.
Can I cancel Maev anytime?
You can cancel future orders, but not one that's already been placed. Make changes at least 24 hours before processing; Maev emails a notice 3 days before each order. To close your account, email [email protected].
Does Maev give refunds?
Generally no. Its policy says orders can't be canceled or refunded once placed and food can't be returned. It will help if a box arrives thawed, damaged or lost.
Where is Maev made?
In the U.S., in what Maev calls human-grade commercial kitchens, with U.S. and globally sourced ingredients. Its office is in Austin, Texas.
Is Maev complete and balanced?
Maev says its food is complete and balanced and formulated by board-certified veterinary nutritionists. Ask Maev for the full nutritional panel to review with your vet.
Maev vs. The Farmer's Dog: which is better?
Maev is raw and served frozen; The Farmer's Dog is gently cooked fresh food. The Farmer's Dog has an A+ BBB rating and avoids raw meat handling risks, while Maev suits owners set on a raw diet with no prep.
Sources (16)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- Maev: Whole Ingredient Dog Food product page, ingredients, prices and FAQ (accessed October 12, 2026)
- Maev: Home page (accessed October 12, 2026)
- Maev: Shipping and Return Policy (last updated May 15, 2023) (accessed October 12, 2026)
- Maev Help Center: Office information (accessed October 12, 2026)
- Maev Help Center: Can I cancel an order? (accessed October 12, 2026)
- Maev Help Center: How should my Raw Food arrive? (accessed October 12, 2026)
- BBB: Maev Inc. profile (accessed October 12, 2026)
- Trustpilot: Maev reviews (accessed October 12, 2026)
- FDA: Get the Facts! Raw Pet Food Diets can be Dangerous to You and Your Pet (accessed October 12, 2026)
- openFDA: Food enforcement reports search (no Maev records) (accessed October 12, 2026)
- BBB: The Farmer's Dog, Inc. profile (accessed October 12, 2026)
- BBB: Ollie Pets Inc. profile (accessed October 12, 2026)
- The Farmer's Dog: Home page (accessed October 12, 2026)
- Maev: About (accessed October 12, 2026)
- Maev Help Center: Do you ship nationwide? (accessed October 12, 2026)
- Maev Help Center: How do I cancel my account? (accessed October 12, 2026)
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