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800.com is a legitimate virtual phone provider. It's run by 800.com, Inc. in Florida, says 45,000+ companies use it, and scores 4.3 out of 5 from about 1,000 Trustpilot reviews. Plans are $19 a month billed yearly for one user and 250 minutes, or $49 for unlimited users. The fine print matters most when you leave: annual plans renew, refunds are at 800.com's discretion after the first 30 days, and its terms charge $100 per number to port out.
- Plans
- Startup $19 a month billed yearly or $23 month to month; Small Business $49 yearly or $59 monthly; Enterprise custom, as listed October 20261
- What's included
- Startup: 1 user, 1 number, 250 minutes, then $0.06 a minute. Small Business: unlimited users, 3 numbers, unlimited minutes under a fair usage policy1
- Guarantee
- 30-day money-back guarantee if usage isn't excessive; no activation fees; no long-term contract2
- Port-out fee
- $100 per number to move a number to another provider; account must be in good standing2
- Annual plan refunds
- Possible within a 4-month window, minus the months used and overages; all refunds at 800.com's discretion2
- Company
- 800.com, Inc., Longboat Key, Florida; terms governed by Florida law with AAA arbitration2
- Trustpilot
- 4.3 out of 5 from about 1,000 reviews; 81% five star, 6% one star4
- BBB
- A, not accredited; 5 complaints in the last 3 years5
Pros
- Flat account pricing, with unlimited users on Small Business
- No activation fees for toll-free, local or vanity numbers
- 30-day money-back guarantee and no long-term contract
- Recording, transcription and call tracking on every plan
- Strong Trustpilot reviews with replies to most negative ones
Cons
- $100 per number fee to port a number out
- Startup plan caps you at 250 minutes and 1 user
- Refunds after 30 days are at 800.com's discretion
- Unlimited minutes are subject to a fair usage policy
- Mandatory arbitration under Florida law
Best for: Small businesses that want a memorable toll-free or vanity number forwarded to the phones they already use, with team pricing that doesn't grow per user.
Skip it if: You may switch providers soon and don't want a $100 per number exit fee, or you need a full contact center.
800.com vs. competitors
| Company | Starting price | Users | Trial or guarantee | Pricing model |
|---|---|---|---|---|
| 800.com | $19 a month billed yearly ($23 monthly) | 1 on Startup; unlimited on Small Business | 30-day money-back guarantee | Per account |
| Unitel Voice | $6.99 a month billed yearly ($9.99 monthly) | 1 on Solo; unlimited on Team; 3 on Office | 30-day money-back guarantee | Per account, extra users $9.99 |
| Phone.com | $15 per user billed yearly ($18 monthly) | Per user | 30-day money-back guarantee on user fees | Per user |
| Nextiva | $15 per user billed yearly ($23 monthly) | Per user | Not published | Per user |
800.com pricing at a glance
800.com plans, as listed October 20261
| Plan | Billed yearly | Month to month | Users and numbers | Minutes |
|---|---|---|---|---|
| Startup | $19 a month | $23 a month | 1 user, 1 number | 250, then $0.06 a minute |
| Small Business | $49 a month | $59 a month | Unlimited users, 3 numbers | Unlimited, under a fair usage policy |
| Enterprise | Custom | Custom | Custom | Custom; adds scaled AI answering and migration help |
All plans include auto attendant, call forwarding, call recording, voicemail transcription, call screening and call tracking. Numbers can be toll-free, local or vanity, with no activation fee. Premium vanity numbers from the marketplace are priced separately. Taxes and telecom fees are extra, and a $100 per number fee applies if you port a number out.
800.com, step by step
Pick a number
Search toll-free (800, 888, 877, 866, 855, 844, 833), local, vanity or Canadian numbers.
Choose a plan
Startup for one user, or Small Business for a team, billed monthly or yearly. Yearly billing works out to two months free.
Set up routing
Forward calls to cell phones or desk phones, add a greeting and extensions, and turn on recording, transcription or texting in the web and mobile apps.
Try it for 30 days
Cancel within 30 days for a full refund, as long as your usage isn't excessive.
Leave or port out
Cancel any time. Moving a number to another provider takes written authorization and a $100 fee per number.
800.com legitimacy and licensing
Yes. 800.com, Inc. is a Florida company that provides toll-free, local and vanity numbers and acts as the Responsible Organization (RespOrg) that manages its customers’ toll-free numbers in the national database. It says more than 45,000 companies use it.
Customer reviews are mostly positive. Trustpilot shows 4.3 out of 5 from about 1,000 reviews, with 81% five star and 6% one star, and 800.com replies to about 92% of negative reviews. The BBB rates it A, though it isn’t accredited, and it had only 5 complaints in three years. We found no complaints about it in the CFPB database, which is expected for a phone service.
Unhappy customers mostly complain about leaving, not about the service itself. Read the porting and refund sections below before you sign up.
800.com pricing in 2026
800.com prices by account, not by user:
- Startup: $19 a month billed yearly ($228 a year) or $23 month to month. One user, one number and 250 minutes, then 6 cents a minute.
- Small Business: $49 a month billed yearly ($588 a year) or $59 month to month. Unlimited users, three numbers and unlimited minutes under a fair usage policy.
- Enterprise: custom pricing, adding scaled AI answering, advanced call tracking and migration help.
Every plan includes an auto attendant, standard, sequential and simultaneous forwarding, call recording, voicemail transcription, call screening and call tracking. There are no activation fees for numbers, but taxes and telecom fees are added. Premium vanity numbers from the marketplace cost extra. Older reviews listing Personal, Unlimited and Pro plans at $23 to $149 are out of date.
What you get with 800.com
800.com is a virtual number service. Calls to your number are routed over the internet to any phone you choose, and you can make and take calls in its desktop and mobile apps. Main features:
- Numbers: toll-free (800, 888, 877, 866, 855, 844 and 833), local, vanity, premium and Canadian numbers.
- Routing: greetings, extensions, an auto attendant and forwarding to several phones at once or in order.
- Texting: business SMS on your number.
- Tracking: call tracking and analytics to see which ads drive calls.
- AI: 800 Intelligence for AI call summaries, and 800 AI Agents that answer calls when you can’t. 800.com advertises a 7-day free trial of AI Agents.
It isn’t a contact center. There are no dialers or deep supervisor tools, so busy call teams should look at full phone systems.
What customers say about 800.com
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Knowledgeable, helpful support staff
- Quick and simple setup
- Reliable forwarding of toll-free and vanity numbers to cell phones
- Easy-to-use web and mobile apps
Common complaints
- Port-out fees customers say weren't clear when they signed up
- Annual renewal charges they didn't expect
- Confusion about who owns a toll-free number
- Occasional technical problems with texting or apps, and slow support
Porting out, refunds and canceling
The terms, last updated June 29, 2026, set out how leaving works:
- Port-out fee: $100 per number to move a number to another provider. Your account must be in good standing, and 800.com processes the port after it gets your written authorization and the fee.
- 30-day guarantee: a full refund if you cancel in the first 30 days, as long as usage wasn’t excessive.
- Monthly plans: a refund may be possible if you close the account within 2 to 3 days of a recurring charge with minimal use.
- Annual plans: a refund may be possible within a 4-month window, equal to the annual fee minus prorated months and overages.
- All refunds are at 800.com’s discretion, and any port-out fee is subtracted first.
If you might switch providers, factor in $100 per number. Set a reminder before your annual renewal date.
Do you own your toll-free number?
No one owns a toll-free number. The FCC assigns most toll-free numbers first come, first served, and subscribers choose a Responsible Organization, or RespOrg, to reserve and manage them. With 800.com, 800.com is the RespOrg. Your right to keep the number depends on keeping your account in good standing and following the port-out process, which at 800.com costs $100 per number. If a port is blocked or delayed, you can file a complaint with the FCC.
Who should pick something else
- Solo users on a tight budget: Unitel Voice starts at $6.99 a month billed yearly with unlimited calling and texting.
- Call centers and large teams: per-user systems like Nextiva add queues, contact center tools and 24/7 support.
- Anyone likely to switch soon: the $100 per number port-out fee adds up if you have several numbers.
- Businesses that don’t need toll-free: a second line on your mobile plan may be enough.
Alternatives to 800.com
- Unitel Voice Cheaper for one person who just needs a toll-free number with unlimited calling and texting. Read review
- Nextiva Better if you need a full business phone system with 24/7 support and contact center tools. Read review
- Your existing mobile number Free. If customers don't need a toll-free or vanity number, a separate business line may not be worth $228 or more a year.
800.com reviews
Written by readers, read by our moderators, never edited by the company.
No reader reviews yet. If you have used 800.com, yours will be the first.
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Frequently asked questions
How much does 800.com cost?
Startup costs $19 a month billed yearly or $23 month to month. Small Business costs $49 a month billed yearly or $59 month to month. Taxes and telecom fees are extra.
Can you trust 800.com?
Yes. 800.com, Inc. is a Florida company that says 45,000+ businesses use it. It scores 4.3 out of 5 on Trustpilot from about 1,000 reviews and has an A from the BBB, though it isn't accredited.
Does 800.com have a free trial?
It has a 30-day money-back guarantee rather than a free trial, as long as your usage isn't excessive. AI Agents are advertised with a 7-day free trial.
Can I port my number away from 800.com?
Yes, but its terms charge $100 per number. Your account must be in good standing, and you have to send written authorization.
Do I own my 800 number?
No. Under FCC rules, toll-free numbers are reserved through a Responsible Organization, and no one owns them. 800.com acts as the RespOrg for its customers' numbers.
How many minutes do I get with 800.com?
250 minutes on Startup, then 6 cents a minute. Small Business has unlimited minutes under a fair usage policy.
Can I text from an 800.com number?
Yes. 800.com offers business texting on its numbers, along with call recording and voicemail transcription.
How do refunds work on an annual 800.com plan?
Within 30 days you can get a full refund. After that, a refund is possible within 4 months, minus the months used and overages. All refunds are at 800.com's discretion.
Is 800.com better than Grasshopper or RingCentral?
800.com is simpler and priced per account, which suits small teams that mostly need a toll-free or vanity number. Full phone systems priced per user add more calling and team features.
Sources (11)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- 800.com: Plans and pricing (accessed October 12, 2026)
- 800.com: Terms and conditions (updated June 29, 2026) (accessed October 12, 2026)
- 800.com: Home (accessed October 12, 2026)
- Trustpilot: 800.com reviews (accessed October 12, 2026)
- BBB: 800.com business profile (accessed October 12, 2026)
- Apple App Store: 800.com (US) (accessed October 12, 2026)
- FCC: What is a toll free number and how does it work? (accessed October 12, 2026)
- Unitel Voice: Pick a plan (accessed October 11, 2026)
- Phone.com: Pricing (accessed October 11, 2026)
- Nextiva: Pricing (accessed October 11, 2026)
- CFPB: Consumer complaint database search, 800.com (accessed October 12, 2026)
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