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Unitel Voice suits solo owners and small teams who want a toll-free or local number, an auto attendant and unlimited calling for a flat account price instead of paying per user. It is a legitimate Naperville, Illinois virtual phone company in business since 2011, BBB accredited with an A+ rating and only 2 complaints in three years. The old Start-Up and Unlimited plans are gone: Solo is $9.99 a month ($6.99 billed yearly), Team covers unlimited users for $19.99 ($13.99 yearly) and Office adds desk phones and softphones for three users at $29.99 ($20.99 yearly). Texting needs carrier registration ($19.50 once plus $1.50 a month), and the mobile app can't dial 911, so keep a regular phone for emergencies.
- Company
- Unitel Voice, LLC, 1280 Iroquois Ave, Suite 200, Naperville, Illinois; started December 22, 20113
- Plans
- Solo $9.99 a month (1 user), Team $19.99 (unlimited users), Office $29.99 (3 users, extra users $9.99 each), as listed October 20261
- Annual billing
- Solo $84 a year, Team $168, Office $252 (shown as $6.99, $13.99 and $20.99 a month)1
- Included
- One toll-free or local number, unlimited calling and texting, auto attendant, voicemail transcription, mobile app and free professional greetings1
- Texting fees
- Carrier registration required: $19.50 one time plus $1.50 a month1
- Guarantee
- 30-day money-back guarantee; void if you exceed allotted minutes, and calls outside the contiguous U.S. and Canada are billed2
- 911
- The mobile app can't dial 911, and outbound 911 isn't supported unless you register a number; unregistered 911 calls can carry a $300 fee2
Pros
- Flat account pricing; Team covers unlimited users for $19.99 a month
- Unlimited calling and texting on every plan
- 30-day money-back guarantee
- BBB A+ accredited with 2 complaints in three years
- Free professional greetings and live U.S.-based support
Cons
- Desk phones and softphones only on Office
- Texting carrier fees of $19.50 plus $1.50 a month
- Mobile app can't call 911
- Few CRM integrations or contact center tools
- Add-on prices for extra numbers and call recording not published
Best for: Solo owners and small teams who want a professional toll-free or local number with an auto attendant for a low flat price.
Skip it if: You run a call center, need CRM integrations or analytics, or want video meetings in the same app.
Unitel Voice vs. competitors
| Company | Starting price | Users | Trial or guarantee | Pricing model |
|---|---|---|---|---|
| Unitel Voice | $6.99 a month billed yearly ($9.99 monthly) | 1 on Solo; unlimited on Team; 3 on Office | 30-day money-back guarantee | Per account, extra Office users $9.99 |
| 800.com | $19 a month billed yearly ($23 monthly) | 1 on Startup; unlimited on Small Business | 30-day money-back guarantee | Per account |
| Phone.com | $15 per user billed yearly ($18 monthly) | Per user | 30-day money-back on user fees | Per user |
| Ooma Office | $19.95 per user a month | Per user | Not published | Per user, $29.95 activation |
Unitel Voice pricing at a glance
Unitel Voice plans, as listed October 20261
| Plan | Monthly | Billed yearly | Users | Adds |
|---|---|---|---|---|
| Solo | $9.99 | $84 ($6.99 a month) | 1 | Number, unlimited calling and texting, auto attendant, voicemail transcription, mobile app |
| Team | $19.99 | $168 ($13.99 a month) | Unlimited | Extensions, ring groups, call routing, live transfer, unlimited voicemail boxes |
| Office | $29.99 | $252 ($20.99 a month) | 3 included, $9.99 each extra | Desktop softphones, desk phones, presence, team messaging |
Texting requires carrier registration: $19.50 one time plus $1.50 a month. Extra numbers, call recording, conferencing and direct dial numbers are add-ons; prices not published on the pricing page.
Unitel Voice, step by step
Pick a plan and number
Sign up online, choose a toll-free, local or vanity number, or start a port of your existing number.
Set up routing
Record greetings or use the free voice talent studio, then build menus, extensions and ring groups in the online dashboard.
Answer anywhere
Calls forward to any phone or the mobile app; Office adds a desktop softphone and VoIP desk phones.
Register for texting
To text from your business number, complete carrier registration and pay the carrier fees.
Cancel or keep
Cancel within 30 days for a full refund, subject to the guarantee's limits, or change plans any time.
Unitel Voice legitimacy and licensing
Yes. Unitel Voice, LLC is an Illinois company based at 1280 Iroquois Ave in Naperville, started in December 2011. The BBB rates it A+ and it has been accredited since January 2019, with only 2 complaints in the last three years. On Trustpilot it scores 4.8 out of 5 from 504 reviews, with 94% five-star ratings. We found no regulator actions against it.
Unitel Voice pricing in 2026
Unitel Voice replaced its older Start-Up, Unlimited and Office-Max plans with three tiers:
- Solo: $9.99 a month, or $84 a year, for 1 user.
- Team: $19.99 a month, or $168 a year, for unlimited users with extensions and ring groups.
- Office: $29.99 a month, or $252 a year, for 3 users with softphones and desk phones; extra users are $9.99 a month.
Every plan includes one number and unlimited calling and texting. Texting requires carrier registration at $19.50 once plus $1.50 a month. Extra numbers, call recording and conference calling are add-ons. If you add features during an annual term, they’re billed monthly.
What you get
All plans include toll-free, local or vanity numbers, number porting, an auto attendant, custom greetings from a voice talent studio, call scheduling, voicemail transcription, call blocking, caller ID and a mobile app. Team adds employee and department extensions, ring groups and live call transfer. Office adds a desktop softphone, VoIP desk phones, team presence and team messaging.
What customers say about Unitel Voice
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Friendly, patient U.S.-based support
- Quick, simple setup
- Low flat price for a professional number
- Reliable call forwarding and auto attendant
Common complaints
- Occasional call connection problems
- Feature limits compared with bigger systems
- Texting setup and carrier registration delays
- Slower support after onboarding
Complaints and what customers report
Complaints are few. Reviews praise quick setup and helpful support. The negatives that show up are occasional connection problems, features that bigger systems include but Unitel doesn’t, and delays getting texting approved through carrier registration. Test call quality on your own phones during the 30-day window.
Cancellation and refunds
Unitel Voice offers a full refund if you cancel within 30 days of your subscription date, which is the order date or payment date, not the date you first use the service. Its terms say the guarantee doesn’t apply if you exceed your plan’s minutes, and calls outside the contiguous U.S. and Canada are billed before any refund. If you’re porting your number out, start the port with your new provider before canceling so the number isn’t lost.
911 and emergency calls
Unitel’s terms say its mobile app can’t dial 911, and outbound 911 works only from registered numbers on compatible devices. Calls to 911 from an unregistered caller ID can cost up to $300. Keep a mobile or landline phone available for emergencies, and register any desk phone address with support if you use the Office plan.
Who should skip Unitel Voice
Teams that need CRM integrations, call queues and analytics, video meetings or 24/7 contact center tools will outgrow it. A per-user system such as Phone.com or Nextiva costs more per person but covers those needs.
Alternatives to Unitel Voice
- 800.com Another flat-price virtual number service, if you want unlimited users on one account with a toll-free focus. Read review
- Phone.com Better if you need per-user features such as video meetings and more integrations. Read review
- Ooma Office Suits offices that want desk phones and a virtual receptionist from a larger provider. Read review
- Google Voice A free personal number for one person, or a low-cost add-on if you already pay for Google Workspace.
Unitel Voice reviews
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Frequently asked questions
How much does Unitel Voice cost?
Solo is $9.99 a month, Team $19.99 and Office $29.99, or $84, $168 and $252 a year with annual billing, as listed October 2026. Office includes 3 users and charges $9.99 for each extra user.
Is Unitel Voice legitimate and safe to use?
Yes. It's an Illinois LLC in business since 2011, BBB accredited since 2019 with an A+ rating, and rated 4.8 out of 5 on Trustpilot.
Does Unitel Voice still have an Unlimited plan?
Not by that name. The current Team plan covers unlimited users for $19.99 a month, and every plan includes unlimited calling and texting.
Does Unitel Voice have a free trial?
It offers a 30-day risk-free trial: you pay up front and can cancel within 30 days for a full refund, subject to limits in its terms.
Can I text with Unitel Voice?
Yes. Unlimited texting is included, but carriers require registration with a $19.50 one-time fee and $1.50 a month.
Can I keep my existing business number?
Yes. Unitel Voice supports porting your current toll-free or local number.
Does Unitel Voice work with desk phones?
Yes, on the Office plan, which adds VoIP desk phones and a desktop softphone. Solo and Team forward calls to your mobile or other phones and the app.
Can I call 911 with Unitel Voice?
Not from the mobile app. Outbound 911 works only from registered numbers on supported devices, so keep another phone for emergencies.
Does Unitel Voice record calls?
Call recording is an optional add-on on every plan. The price isn't listed on the pricing page.
Where is Unitel Voice located?
Naperville, Illinois, at 1280 Iroquois Ave, Suite 200. Support is U.S.-based by phone and chat.
Sources (5)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- Unitel Voice: Pricing and plan comparison (accessed October 13, 2026)
- Unitel Voice: Terms of service (guarantee, 911) (accessed October 13, 2026)
- BBB: Unitel Voice, LLC profile (accessed October 13, 2026)
- Trustpilot: Unitel Voice reviews (accessed October 13, 2026)
- FCC: What is a toll free number and how does it work? (accessed October 13, 2026)
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