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net2phone makes the most sense for small and midsize businesses that call abroad, since the Professional plan includes calling to 40-plus countries. It is a legitimate business phone provider owned by IDT Corporation (NYSE: IDT), with $94.9 million in subscription revenue in IDT's fiscal 2026. Read the fine print before you sign: the advertised $19.99 price requires 25 to 99 users on a 36-month agreement, a 1 to 9 user team pays $27.99 to $44.99, the terms add a 9.0% compliance fee and a 4.95% cost recovery fee, and early termination fees may apply. You can cancel for a refund of monthly fees within the first 30 days, in writing.
- UNITE plans
- Essentials, Professional and Ultimate, from $19.99 to $44.99 per user a month depending on team size and term (as listed October 2026)1
- Contract
- Annual pricing is based on a 36-month term agreement; month-to-month pricing costs more1
- Calling included
- Unlimited calling to the U.S., Canada and Mexico on Essentials; international calling to 40+ countries on Professional and Ultimate1
- Fees on top of the plan price
- 9.0% Regulatory Recovery and Compliance Fee, 4.95% Cost Recovery Fee, $0.99 Emergency 911 Service Fee per applicable service element, plus taxes and Universal Service Fund charges2
- Money-back guarantee
- Cancel within 30 days of activation for a refund of monthly fees and equipment (less return fees); excludes renewals, add-ons, AI Agent and Coach2
- Cancellation
- Must be in writing to [email protected]; no refunds of prepaid amounts, billed through the end of the cycle, early termination fees may apply2
- Owner
- IDT Corporation; net2phone subscription revenue grew 11% to $94.9 million in fiscal 2026 (year ended July 31, 2026)3
- Reliability and compliance claims
- 99.98% uptime SLA, SOC 2 certified and HIPAA compliant, per net2phone4
Pros
- International calling to 40+ countries on Professional and Ultimate
- Owned by publicly traded IDT, which reports net2phone results
- 30-day money-back guarantee on monthly fees and equipment
- AI transcription and call summaries included from Professional up
- SOC 2 and HIPAA claims plus a 99.98% uptime SLA, per net2phone
Cons
- Lowest prices require a 36-month agreement and 25+ users
- About 14% in company-imposed fees on top of the plan price, plus 911 fees and taxes
- Early termination fees may apply and cancellation must be in writing
- Disputes go to individual arbitration with a class action waiver
- Low app rating (2.1 on the App Store) and mixed Trustpilot reviews
Best for: Small and midsize businesses with staff or customers abroad who are comfortable committing to a multi-year term.
Skip it if: You are a very small team that wants month-to-month flexibility at the lowest price, since net2phone's best rates need 25+ users and 36 months.
Net2Phone vs. competitors
| Company | Lowest advertised price | Price for a small team, monthly | Contract for lowest price | International calling |
|---|---|---|---|---|
| net2phone UNITE | $19.99 per user | $28.99 per user (1 to 9 users, Essentials) | 36 months, 25 to 99 users | 40+ countries on Professional and Ultimate |
| Nextiva | $15 per user (Core) | $23 per user (Core, monthly) | 12 months, small business pricing | Not listed on pricing page |
| Google Voice (with Google Workspace) | $10 per user (Starter, up to 10 users) | $10 per user, plus a Workspace subscription | Not listed | Not listed as included; Premier adds international billing locations |
Net2Phone pricing at a glance
net2phone UNITE prices per user a month, as listed October 20261
| Team size | Essentials | Professional | Ultimate |
|---|---|---|---|
| 1 to 9 users, monthly | $28.99 | $35.99 | $44.99 |
| 1 to 9 users, annual (36-month term) | $27.99 | $34.99 | $39.99 |
| 10 to 24 users, monthly | $24.99 | $29.99 | $38.99 |
| 10 to 24 users, annual (36-month term) | $21.99 | $26.99 | $34.99 |
| 25 to 99 users, monthly | $22.99 | $27.99 | $33.99 |
| 25 to 99 users, annual (36-month term) | $19.99 | $24.99 | $29.99 |
| 100+ users | Quote | Quote | Quote |
Annual pricing requires a 36-month term agreement. Prices exclude the 9.0% compliance fee, 4.95% cost recovery fee, 911 fee, taxes and add-ons such as call queues, Microsoft Teams, Salesforce or Slack integration, fax and desk phones.
Net2Phone, step by step
Start a trial or get a quote
net2phone offers a free trial on its UNITE plans; teams of 100 or more get a custom quote.
Pick a plan and term
Choose Essentials, Professional or Ultimate, then month-to-month or the lower 36-month price. The term matters more than the plan if you might cancel.
Port numbers and set up phones
net2phone can port your existing numbers but says it can't guarantee every port. Use the web, desktop and mobile apps, or add desk phones.
Test in the first 30 days
If it doesn't work out, cancel in writing within 30 days of activation to qualify for a refund of monthly fees and returned equipment.
Cancel in writing
After that, send cancellation to [email protected]. You're billed through the cycle and early termination fees may apply on a term agreement.
net2phone legitimacy and licensing
Yes. net2phone is a business unit of IDT Corporation, a NYSE-listed telecom company. In IDT’s fiscal 2026 results, released September 28, 2026, net2phone subscription revenue rose 11% to $94.9 million, and IDT said the unit was on track to pass $100 million in annual recurring revenue. The BBB profile for Net2phone in Newark, New Jersey shows an A+ rating, 45 complaints in three years, and no accreditation.
net2phone advertises a 99.98% uptime SLA, SOC 2 certification and HIPAA compliance. Those are the company’s own claims; ask for the SLA terms and a business associate agreement if you’re a healthcare practice.
net2phone pricing explained
The UNITE phone system has three plans, priced by team size and term:
- Essentials: $19.99 to $28.99 per user. Unlimited calling to the U.S., Canada and Mexico, SMS and MMS, video meetings for up to 10 people, 5,000 transcription minutes.
- Professional: $24.99 to $35.99. Adds calling to 40+ countries, larger video meetings, group messaging, AI call transcription and summaries, 10,000 transcription minutes.
- Ultimate: $29.99 to $44.99. Adds webinar and live stream video and AI sentiment analysis.
The $19.99 headline price is for 25 to 99 users on a 36-month agreement. A five-person team paying monthly pays $28.99 per user for Essentials. Add-ons such as call queues, Microsoft Teams, Salesforce and Slack integrations, fax and desk phones cost extra.
What customers say about Net2Phone
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Competitive pricing for larger teams
- Helpful support once you reach the right rep
- Lifelike AI voice agent
- Business texting and international calling
Common complaints
- Hard to find how to cancel
- Slow, multi-step support escalations
- Service outages
- Equipment return charges and early termination fees on cancellation
Cancellation, refunds and contracts
You can cancel for any reason within the first 30 days after activation and get back monthly fees and equipment costs, less return fees, if you follow the return instructions. The guarantee doesn’t cover one-time charges, renewals, lines added later, or the AI Agent, Coach and contact center products.
After 30 days, cancellation must be in writing to [email protected]. Prepaid amounts aren’t refunded, you’re billed through the end of the cycle, and early termination fees may apply if you signed a term agreement. Returned equipment must be in original packaging and working, or you can be charged its retail value. The terms also require individual arbitration and waive class actions, and claims must be filed within one year.
net2phone complaints and how to avoid them
Public reviews are thin but consistent. Trustpilot has 10 reviews averaging 2.9 out of 5, split between very happy and very unhappy customers. The negative ones describe trouble finding how to cancel, long email chains before reaching a capable rep, outages, and equipment charges at cancellation. The net2phone Unite app has a 2.1 rating from 14 App Store ratings.
To protect yourself: get the term length, renewal terms and early termination fee in writing before you sign, test call quality during the 30-day window, keep proof of any cancellation email, and return equipment promptly with tracking.
Who should skip net2phone
A small team that wants low prices without a long commitment will find better terms elsewhere: Nextiva’s Core plan is $15 per user with a 12-month term, and Google Voice Starter is $10 per user for Workspace customers with up to 10 users. net2phone is a stronger fit for 25 or more users, for teams that call Latin America and other international markets often, and for businesses that want AI agents and contact center tools from the same provider.
Alternatives to Net2Phone
- Nextiva Cheaper entry price at $15 per user with a 12-month term instead of 36 months. Read review
- Google Voice If your team already uses Google Workspace and has under 10 people, Starter costs $10 per user with no long term.
- RingCentral Offers a 14-day free trial with up to 20 lines and unlimited U.S. and Canada calling, if you want a larger provider. Read review
- A mobile carrier business line For one or two people who just need a separate business number, a second line or eSIM on your phone avoids per-seat fees and contracts.
Net2Phone reviews
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Frequently asked questions
How much does net2phone cost per month?
UNITE plans run $19.99 to $44.99 per user a month. The price depends on the plan, your team size and whether you sign a 36-month agreement; fees and taxes are extra.
Does net2phone require a contract?
No, month-to-month is available, but the lower annual prices require a 36-month term agreement, and early termination fees may apply.
Who owns net2phone?
IDT Corporation, a telecom and fintech company listed on the New York Stock Exchange. IDT reports net2phone's results in its quarterly filings.
Can you trust net2phone?
Yes. It's an established provider owned by a public company, with an A+ BBB rating (not accredited). Customer reviews are mixed, mostly over cancellation and support.
How do I cancel net2phone?
Send a written cancellation to [email protected]. Within 30 days of activation you can get a refund of monthly fees and equipment; after that, you're billed through the cycle and early termination fees may apply.
What fees does net2phone add to my bill?
A 9.0% Regulatory Recovery and Compliance Fee, a 4.95% Cost Recovery Fee, a $0.99 Emergency 911 Service Fee per applicable service element, Universal Service Fund charges and taxes.
Does net2phone include international calling?
Professional and Ultimate include calling to 40+ countries. Essentials covers unlimited calling to the U.S., Canada and Mexico only.
Does net2phone work with Microsoft Teams?
Yes, as a paid add-on. Salesforce and Slack integrations are also add-ons.
Does net2phone have a free trial?
Yes, its pricing page offers a free trial on UNITE plans, and paid service comes with a 30-day money-back guarantee.
Is net2phone HIPAA compliant?
net2phone says it is HIPAA compliant and SOC 2 certified, and its terms include a business associate agreement. Confirm the BAA applies to your account before handling patient data.
Sources (10)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- net2phone: Plans and pricing (accessed October 12, 2026)
- net2phone: Terms of Service (updated July 2026) (accessed October 12, 2026)
- SEC EDGAR: IDT Corporation fourth quarter and fiscal year 2026 results (September 28, 2026) (accessed October 12, 2026)
- net2phone: Home page (uptime SLA, SOC 2, HIPAA) (accessed October 12, 2026)
- BBB: Net2phone, Newark, NJ (accessed October 12, 2026)
- Trustpilot: net2phone reviews (accessed October 12, 2026)
- App Store: net2phone Unite (accessed October 12, 2026)
- Nextiva: Plans and pricing (accessed October 12, 2026)
- Google Workspace: Google Voice plans (accessed October 12, 2026)
- RingCentral: RingEX plans and pricing (accessed October 12, 2026)
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