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MDHearing suits adults with perceived mild to moderate hearing loss who want a low-cost rechargeable aid and phone or video help from licensed hearing professionals. It is a legitimate Chicago hearing aid company founded in 2008 by an ear, nose and throat doctor, with an A+ BBB rating and its aids listed with FDA as OTC hearing aids. The catches are a 1-year warranty that is void if you skip routine dome and wax guard changes, original shipping and accessories that aren't refunded on returns, and a thin, mostly negative Trustpilot profile that centers on refunds and support. Start any return well inside the 60 days.
Your options
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Jabra Enhance This company pays BestGuide when you connect with it through our site. Verified partners are scored on our partner verification program and can be listed first. Payment never changes what we report about fees, terms or complaints. Alternative Adults with mild to moderate hearing loss who are comfortable with a smartphone app and want audiologist help without clinic visits.
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Audicus This company pays BestGuide when you connect with it through our site. Verified partners are scored on our partner verification program and can be listed first. Payment never changes what we report about fees, terms or complaints. Alternative Adults with perceived mild to moderate hearing loss who want hearing aids programmed to a hearing test and remote audiologist support without clinic prices.
- Price
- $197 to $597 per pair as listed October 2026; VOLT MAX 2 and NEO XS PRO were $537.30 in a fall sale1
- Models
- Behind-the-ear: AIR 3, VOLT 4, VOLT MAX 2. In-the-ear: NEO, NEO XS, NEO XS PRO1
- App
- Smartphone app control on VOLT MAX 2 and NEO XS PRO only1
- Trial
- 60 days from delivery; call customer service first; original shipping and accessories are non-refundable2
- Warranty
- 1 year from receipt; void for moisture, wax build-up, missed maintenance or tampering2
- FDA listing
- Listed by MDHearing (Chicago) as OTC air-conduction aids (NEO, NEO XS, VOLT 4 and others) and OTC self-fitting aids (VOLT MAX, VOLT MAX 2, NEO XS PRO)6
- Company
- Founded 2008 by a Chicago otolaryngologist; 650 W Lake St #120, Chicago, IL; (800) 813-50884
- BBB
- A+, accredited since March 28, 2025; 38 complaints in the last 3 years7
Pros
- Rechargeable aids from $197 a pair
- Both behind-the-ear and in-the-ear styles
- 60-day return window
- Phone and telehealth help from licensed audiologists and hearing specialists
- A+ BBB rating and FDA-listed OTC devices
Cons
- Original shipping and accessories aren't refunded
- Warranty void if you miss routine maintenance
- App control only on the two $597 models
- No published phone call or music streaming
- Trustpilot reviews mostly negative, centered on refunds and support
Best for: Adults with perceived mild to moderate hearing loss who want a low-cost rechargeable aid and like having a phone line to licensed hearing professionals.
Skip it if: You want streaming, a multi-year warranty, or an audiologist to program the aids to your hearing test.
MDHearing vs. competitors
| Company | Price per pair | Trial | Warranty | App | Next step |
|---|---|---|---|---|---|
| MDHearing | $197 to $597 | 60 days | 1 year | VOLT MAX 2 and NEO XS PRO | |
| Audien | $98 to $689 | 45 days, consultation required to return | 1 year | On select models | Read review |
| Linner | $99.99 to $299.99 | 45 days, partial refund after 30 | 1 year | No control app on current models | Visit site |
| Jabra Enhance | $1,195 to $1,995 | 100 days | 3 years plus loss and damage | Yes | Visit site |
Hearing aids companies we reviewed
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MDHearing This company pays BestGuide when you connect with it through our site. Verified partners are scored on our partner verification program and can be listed first. Payment never changes what we report about fees, terms or complaints. This review BestGuide rating: 4.8 out of 5. Set by our editorial team from published factors such as cost, credentials, reputation, customer experience, services and guarantees. Verified partners are scored on our partner verification program and can be listed first; they are always labeled BestGuide Partner. Best for: Adults with perceived mild to moderate hearing loss who want a low-cost rechargeable aid and like having a phone line to licensed hearing professionals. -
Jabra Enhance This company pays BestGuide when you connect with it through our site. Verified partners are scored on our partner verification program and can be listed first. Payment never changes what we report about fees, terms or complaints. BestGuide rating: 4.8 out of 5. Set by our editorial team from published factors such as cost, credentials, reputation, customer experience, services and guarantees. Verified partners are scored on our partner verification program and can be listed first; they are always labeled BestGuide Partner. Best for: Adults with mild to moderate hearing loss who are comfortable with a smartphone app and want audiologist help without clinic visits. -
Audicus This company pays BestGuide when you connect with it through our site. Verified partners are scored on our partner verification program and can be listed first. Payment never changes what we report about fees, terms or complaints. BestGuide rating: 4.5 out of 5. Set by our editorial team from published factors such as cost, credentials, reputation, customer experience, services and guarantees. Verified partners are scored on our partner verification program and can be listed first; they are always labeled BestGuide Partner. Best for: Adults with perceived mild to moderate hearing loss who want hearing aids programmed to a hearing test and remote audiologist support without clinic prices. -
Ceretone Hearing Aids This company pays BestGuide when you connect with it through our site. Verified partners are scored on our partner verification program and can be listed first. Payment never changes what we report about fees, terms or complaints. BestGuide rating: 4.6 out of 5. Set by our editorial team from published factors such as cost, credentials, reputation, customer experience, services and guarantees. Verified partners are scored on our partner verification program and can be listed first; they are always labeled BestGuide Partner. Best for: Adults with mild to moderate hearing loss who want the lowest-cost Ceretone option for TV and one-on-one conversation. -
HearingLife BestGuide rating: 4.5 out of 5. Set by our editorial team from published factors such as cost, credentials, reputation, customer experience, services and guarantees. Verified partners are scored on our partner verification program and can be listed first; they are always labeled BestGuide Partner. Best for: Adults who want a full in-person hearing evaluation, professional fitting and ongoing adjustments, and who value having a local clinic for repairs. -
AudioNova This company pays BestGuide when you connect with it through our site. Verified partners are scored on our partner verification program and can be listed first. Payment never changes what we report about fees, terms or complaints. BestGuide rating: 4.2 out of 5. Set by our editorial team from published factors such as cost, credentials, reputation, customer experience, services and guarantees. Verified partners are scored on our partner verification program and can be listed first; they are always labeled BestGuide Partner. Best for: Adults with moderate or more complex hearing loss who want an in-person exam, a professional fitting and ongoing adjustments. -
Linner BestGuide rating: 4.3 out of 5. Set by our editorial team from published factors such as cost, credentials, reputation, customer experience, services and guarantees. Verified partners are scored on our partner verification program and can be listed first; they are always labeled BestGuide Partner. Best for: Adults with perceived mild to moderate hearing loss who want the cheapest rechargeable aid and are fine with basic preset modes.
MDHearing pricing at a glance
MDHearing prices per pair on mdhearingaid.com, October 20261
| Model | Style | Pair price | Battery per charge | App |
|---|---|---|---|---|
| NEO | In-the-ear | $197 | Not published on the page we checked | No |
| NEO XS | In-the-ear, in the canal | $297 ($247 one ear) | 18+ hours | No |
| AIR 3 | Behind-the-ear | $297 ($247 one ear) | 16+ hours | No |
| VOLT 4 | Behind-the-ear | $397 ($347 one ear) | 20+ hours | No |
| NEO XS PRO | In-the-ear, in the canal | $597 ($537.30 on sale) | 18+ hours | Yes |
| VOLT MAX 2 | Behind-the-ear | $597 ($537.30 on sale) | 15+ hours | Yes |
Optional monthly plans: Protection $16 (loss and accidental damage, 1 loss claim a year at $50), Care $26 (3 loss claims a year at $50 each, check-ins, accessory refresh) and Care+ $33 (unlimited loss replacement, priority line). All can be cancelled any time. Financing is through Affirm.
MDHearing, step by step
Free online hearing test
MDHearing's online test takes under 8 minutes and suggests a model. It isn't a medical exam.
Order a pair
Buy direct, one ear or a pair, with optional Affirm financing and an optional monthly protection or care plan.
Set up with support
Charge the aids, pick a tip size and a program. Phone and telehealth help comes from U.S.-based audiologists and licensed hearing instrument specialists.
Maintain them
Change domes, tips, wax guards and tubing on schedule. Skipping this voids the 1-year warranty.
Return inside 60 days
Call customer service to start a return before you ship anything. Original shipping and accessories aren't refunded.
MDHearing legitimacy and licensing
Yes. MDHearing was founded in 2008 by a board-certified Chicago otolaryngologist and is based at 650 W Lake St in Chicago. Its models appear in FDA’s device listing database under the OTC hearing aid. An FDA-regulated hearing aid adults 18 and older with perceived mild to moderate hearing loss can buy without an exam, prescription or professional fitting. Compare hearing aids companies and OTC self-fitting hearing aid product codes, and we found no FDA recall records under its name.
The BBB gives it an A+ and it has been accredited since March 2025, with 38 complaints in the last 3 years. Trustpilot is less kind: 1.9 out of 5, but from only 17 reviews on an unclaimed profile. We found no FTC or state attorney general action against MDHearing.
MDHearing prices
As listed in October 2026, a pair costs $197 for the NEO, $297 for the NEO XS or AIR 3, $397 for the VOLT 4 and $597 for the NEO XS PRO or VOLT MAX 2, which were $537.30 in a fall sale. Single aids cost $247 to $347.
The optional plans renew monthly: $16 for loss and damage protection, $26 for the Care plan and $33 for Care+. They are optional. If you only want coverage against loss, compare the plan cost over two or three years with the price of a replacement pair.
Which MDHearing model to pick
NEO and NEO XS sit in the ear; the NEO XS is the smallest. AIR 3 and VOLT 4 sit behind the ear; the VOLT 4 lists the longest charge at 20+ hours. VOLT MAX 2 and NEO XS PRO add app control and customized sound profiles, and FDA lists them as self-fitting OTC aids.
MDHearing’s pages describe the top models as Bluetooth compatible for the app but do not advertise streaming of calls or music, so if streaming matters, look elsewhere.
What customers say about MDHearing
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Low price compared with clinic hearing aids
- Easy ordering and quick shipping
- Good fit and sound for some users, especially on the NEO XS
Common complaints
- Refunds that take weeks after a return
- Calls and emails that go unanswered
- Charging, battery and feedback problems on some units
- Pressure to buy a care plan to get a replacement
Returns, refunds and warranty
You have 60 days from the delivery date shown in tracking. You must call customer service to start a return before mailing anything back. The cost of the original shipping and any accessories are not refunded.
The warranty covers defects for 1 year. It is void for moisture or sweat damage, heavy wax build-up, tampering, or not changing domes, tips, wax guards and tubing regularly, so keep receipts for replacement parts.
Complaints and how to avoid problems
The common complaints on review sites are slow refunds, calls and emails that go unanswered, units with charging or feedback problems, and pressure to buy a care plan before a replacement is offered. To protect yourself, start any return early, write down the date and the name of the rep who approved it, ship with tracking, and pay by credit card so you can dispute the charge if a refund doesn’t arrive.
Who should see a professional instead
FDA says OTC aids are only for adults 18 and older with perceived mild to moderate hearing loss. See a doctor, ideally an ear, nose and throat specialist, if your hearing changed suddenly, one ear is much worse, you have pain, drainage or dizziness, or you think your loss is severe.
Alternatives to MDHearing
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Better if you want a 100-day trial, a 3-year warranty and remote adjustments by licensed specialists, and can spend about $1,200 or more.
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Cheaper if you want the lowest possible price on a rechargeable in-canal aid and accept a shorter full-refund window.
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Hearing test with an audiologist
The right first step if your loss may be severe, one ear is worse, or your hearing changed suddenly. Some Medicare Advantage plans and the VA cover hearing aids.
Next steps
MDHearing reviews
Written by readers, read by our moderators, never edited by the company.
No reader reviews yet. If you have used MDHearing, yours will be the first.
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Frequently asked questions
Is MDHearing a reputable company?
MDHearing has sold hearing aids since 2008, has an A+ BBB rating and lists its devices with FDA. Its Trustpilot score is low, but from only 17 reviews, and the complaints mostly concern refunds and support response times.
How much do MDHearing hearing aids cost?
From $197 a pair for the NEO to $597 for the NEO XS PRO and VOLT MAX 2, as listed October 2026. The two $597 models were $537.30 in a fall sale.
Is MDHearing FDA approved?
OTC hearing aids are listed with FDA rather than approved one by one. MDHearing's models appear in FDA's listing database as OTC hearing aids, and its VOLT MAX, VOLT MAX 2 and NEO XS PRO are listed as OTC self-fitting aids.
What is MDHearing's return policy?
60 days from delivery. Call customer service before you send anything back. The original shipping cost and accessories are not refunded.
Does MDHearing have Bluetooth?
The VOLT MAX 2 and NEO XS PRO connect to the MDHearing app over Bluetooth. MDHearing's product pages don't advertise streaming calls or music to the aids.
What is MDHearing's phone number?
The number on mdhearingaid.com is (800) 813-5088. The company is at 650 W Lake St #120, Chicago, IL 60661.
Does Medicare cover MDHearing?
Original Medicare doesn't cover hearing aids. MDHearing's site has a page for PACE programs and offers Affirm financing, but check any Medicare Advantage plan's hearing benefit directly.
What's the difference between MDHearing VOLT and VOLT MAX?
The VOLT 4 costs $397 a pair and lists 20+ hours per charge with preset programs. The VOLT MAX 2 costs $597 list and adds app control and customized sound profiles, with 15+ hours per charge.
Does the MDHearing warranty cover loss?
No. The 1-year warranty covers defects only. Loss and accidental damage are covered only with a paid monthly plan, from $16 a month, with a $50 fee per loss claim on the two cheaper plans.
Who makes MDHearing hearing aids?
MDHearing, a Chicago company founded by an otolaryngologist. It says all its aids are assembled in an ISO 13485 certified facility.
Sources (9)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- MDHearing: Home, model pages and prices (accessed October 13, 2026)
- MDHearing: Warranty and Return Policy (accessed October 13, 2026)
- MDHearing: Care Plans (accessed October 13, 2026)
- MDHearing: About Us (accessed October 13, 2026)
- MDHearing: VOLT MAX product page (accessed October 13, 2026)
- FDA (openFDA): Device registration and listing, MDHearing (accessed October 13, 2026)
- BBB: MDHearing business profile (accessed October 13, 2026)
- Trustpilot: MDHearingAid reviews (accessed October 13, 2026)
- FDA: OTC hearing aids, what you should know (accessed October 13, 2026)
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