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Visible works best for one line with good Verizon coverage; families and anyone who needs phone support should look elsewhere. It is a legitimate, Verizon owned prepaid carrier and one of the cheapest ways to get unlimited data on Verizon's network: $25 a month for the base plan, or $30 and $40 for Visible+ and Visible+ Pro with code 5OFF5, with taxes and fees included. Customers rate it well on J.D. Power (708, second among prepaid brands) and Trustpilot (4.1), but the BBB rates it D, and the most common complaints are about chat-only support and number transfers.
- Company
- Visible Service, LLC, Lone Tree, Colorado; owned by Verizon; launched 20186
- Network
- Verizon 5G and 4G LTE; Visible+ and Visible+ Pro add 5G Ultra Wideband and premium data1
- Plans
- Visible $25, Visible+ $35 ($30 with code 5OFF5 for 5 years), Visible+ Pro $45 ($40 with 5OFF5) a month, taxes and fees included1
- New member offer
- Code FRESHSTART takes $5 a month off any monthly plan for 12 months, up to $601
- Annual plans
- $275, $375 or $450 a year; not refunded after activation1
- Hotspot
- Unlimited on every plan, capped at 5 Mbps (Visible), 10 Mbps (Visible+) or 15 Mbps (Visible+ Pro)1
- Free trial
- 15 days on an eSIM phone with a temporary number; no credit card required2
- Lines
- One line per account; Party Pay group pricing ended in 20225
Pros
- Unlimited data, talk and text on Verizon from $25 a month with taxes and fees included
- 15-day free trial on eSIM phones, no credit card
- Unlimited hotspot on every plan
- Priority data and 5G Ultra Wideband on Visible+ from $30 a month with code 5OFF5
- No contract on monthly plans
Cons
- BBB rating of D with 706 complaints in 3 years
- Support by chat only, with no published phone number
- Base plan data can be slowed when the network is busy, and video is capped at 480p
- One line per account, with no family discount
- Hotspot capped at 5 Mbps on the base plan
Best for: One person with good Verizon coverage who wants unlimited data for about $25 a month and is comfortable handling everything in an app.
Skip it if: You need phone or in-store support, want several lines on one bill, or use T-Mobile or AT&T coverage areas.
Visible vs. competitors
| Company | Network | Cheapest plan | Unlimited price | Taxes and fees | BBB |
|---|---|---|---|---|---|
| Visible | Verizon | $25 unlimited | $25 a month | Included | D, 706 complaints in 3 years |
| Mint Mobile | T-Mobile | 6GB for $15 a month (12 months upfront) | $30 a month (12 months, $360 upfront) | Extra | B-, 2,132 complaints in 3 years |
| Tello | T-Mobile | $5 custom plan | $25 a month | Extra | A+, accredited |
| US Mobile | Verizon, T-Mobile or AT&T | 2GB for $10 a month | $25 a month (Unlimited Starter) | Included | F, 101 complaints in 3 years |
Visible pricing at a glance
Visible plans, as listed October 2026 (taxes and fees included)1
| Plan | Monthly price | With promo code | Annual plan | Hotspot speed | Video |
|---|---|---|---|---|---|
| Visible | $25 | $20 for 12 months (FRESHSTART, new members) | $275 a year | 5 Mbps | Up to 480p |
| Visible+ | $35 | $30 for 5 years (5OFF5) | $375 a year | 10 Mbps | Up to 1080p on 5G Ultra Wideband |
| Visible+ Pro | $45 | $40 for 5 years (5OFF5) | $450 a year | 15 Mbps | Up to 4K |
Base Visible data may be slowed in times of network traffic. Visible+ and Visible+ Pro get premium data with no prioritization slowdowns. Smartwatch service is $10 a month on Visible and Visible+ and included on Visible+ Pro. Global Pass roaming starts at $5 a day. Annual plans are not refunded after activation.
Visible, step by step
Check Verizon coverage
Visible uses Verizon's network, so look up your home, work and commute on Verizon's coverage map first.
Try it free
On an eSIM phone you can test Visible for 15 days with a temporary number while your current service keeps working.
Bring or buy a phone
Use an unlocked, compatible phone or buy one from Visible, then activate by eSIM or physical SIM.
Port your number
Transfer your number in the app. Keep your old line active until the port finishes, since transfer problems are a common complaint.
Cancel anytime
Monthly plans have no contract, but annual plans are not refunded after activation.
Visible legitimacy and licensing
Yes. Visible is a prepaid brand owned by Verizon and runs on Verizon’s network. It launched in 2018, and its operating company, Visible Service, LLC of Lone Tree, Colorado, sells service in every state Verizon covers.
The BBB rates Visible Service, LLC a D, is not accredited, and lists 706 complaints in the last three years. Customer survey scores are much better: Visible scored 708 out of 1,000 in J.D. Power’s 2026 Wireless Carrier Satisfaction Study (Volume 2), second among the prepaid brands reported, and rates 4.1 out of 5 on Trustpilot from 9,104 reviews. The gap mostly reflects how hard it can be to fix a problem when something goes wrong, since all support is by chat.
Visible plans and prices
Visible has three plans, all unlimited talk, text and data with taxes and fees included: Visible at $25 a month, Visible+ at $35 and Visible+ Pro at $45. Code 5OFF5 cuts Visible+ to $30 and Visible+ Pro to $40 a month for five years, and code FRESHSTART gives new members $5 off any monthly plan for 12 months. Annual plans cost $275, $375 or $450 a year, but Visible says they are not refunded after activation.
The base plan is the main draw, but its data may be slowed when the network is busy, video streams at up to 480p and hotspot is capped at 5 Mbps. Visible+ adds premium data with no prioritization slowdowns, Verizon’s 5G Ultra Wideband, 1080p video, 10 Mbps hotspot, one Global Pass day a month and roaming in Mexico and Canada.
How Visible works
Everything happens online or in the Visible app. You can bring an unlocked, compatible phone or buy one from Visible, then activate by eSIM in minutes or wait for a SIM card. On an eSIM phone you can test the service free for 15 days with a temporary number while your old carrier keeps working.
Each account has one line. Visible ended its Party Pay group discount in 2022, so a family pays $25 or more per line on separate accounts. Smartwatch service costs $10 a month on Visible and Visible+ and is included with Visible+ Pro. Calls and texts to Mexico and Canada are included from the U.S.
What customers say about Visible
Recurring themes across the review sites and complaint records listed above, not individual quotes.
Common praise
- Unlimited data on Verizon for $25 a month with taxes included
- Simple app based sign-up and eSIM activation
- Free trial before switching
- Unlimited hotspot, even if slow
Common complaints
- Chat-only support with no phone line
- Number transfer and activation problems
- Slower data on the base plan when the network is busy
- Refund and billing disputes, especially on annual plans
Visible complaints
The most common complaints on the BBB and Trustpilot are about reaching a person (support is chat in the app and on the website, plus social media messaging, with no published phone line), number transfers that stall, activation problems and slow refunds. Some base plan users also report slow data in busy areas, which is how the plan’s lower priority is designed to work.
To avoid trouble, keep your old line active until your number has moved, take screenshots of chat transcripts and order numbers, and avoid an annual plan until you know coverage works where you live. If billing or porting problems aren’t fixed, you can file a complaint with the FCC.
Cancelling Visible and refunds
Monthly plans have no contract, so you can stop paying and move your number to another carrier at any time; porting out closes the line. Visible says annual plans are not refunded after activation, so you lose the remaining months if you leave early. Ask the new carrier for the port, and do not cancel Visible first or you can lose the number.
Who should pick another carrier
Families should compare Mint Family or Verizon’s own multi-line plans, since Visible prices every line separately. If you use under 10GB a month, Tello, US Mobile or Mint cost less. If you want to call someone or walk into a store when something breaks, Visible’s chat-only model is a poor fit.
Alternatives to Visible
- Mint Mobile Cheaper if you use little data, and it has a family option, though it runs on T-Mobile and you prepay months at a time. Read review
- Tello Plans from $5 a month, phone support and an A+ BBB rating, on T-Mobile's network. Read review
- US Mobile The same $25 unlimited price with a choice of Verizon, T-Mobile or AT&T networks. Read review
- Verizon prepaid or postpaid Costs more, but you get stores, phone support and multi-line discounts on the same network. Read review
Visible reviews
Written by readers, read by our moderators, never edited by the company.
No reader reviews yet. If you have used Visible, yours will be the first.
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Frequently asked questions
Is Visible owned by Verizon?
Yes. Visible is Verizon's prepaid brand and runs on Verizon's 5G and 4G LTE network.
How much is Visible a month?
$25 for Visible, $35 for Visible+ and $45 for Visible+ Pro, with taxes and fees included. Promo codes can cut Visible+ to $30 and Visible+ Pro to $40 for five years.
Is Visible really unlimited?
Yes, but base plan data can be slowed when the network is busy, video is limited to 480p and hotspot is capped at 5 Mbps. Visible+ and Visible+ Pro get premium data without prioritization slowdowns.
Why does Visible have a D BBB rating?
The BBB profile for Visible Service, LLC shows 706 complaints in three years and a D rating; it does not explain the grade on the summary. Complaints mostly involve support, number transfers and refunds.
Can I call Visible customer service?
Visible does not publish a phone line. Support is by chat on its site and app and through social media messaging.
Does Visible have family plans?
No. Each account has one line, and Party Pay group discounts ended in 2022.
Does Visible have a free trial?
Yes. Eligible eSIM phones can try it for 15 days with a temporary number and no credit card.
Is Visible the same coverage as Verizon?
It uses Verizon's network, but the base plan has lower data priority than many Verizon plans and no 5G Ultra Wideband access. Visible+ and Visible+ Pro include Ultra Wideband.
Does Visible include taxes?
Yes. Visible's listed prices include taxes and fees.
Can I get a refund from Visible?
Monthly plans can be stopped at any time, but Visible says annual plans are not refunded after activation.
Sources (10)
Facts on this page come from company websites, government agencies and regulators, checked on the dates shown. Editorial standards
- Visible: Plans, promotions and annual pricing (accessed October 12, 2026)
- Visible: Free trial terms (accessed October 12, 2026)
- Visible: How to switch (accessed October 12, 2026)
- Trustpilot: Visible reviews (accessed October 12, 2026)
- Wikipedia: Visible (wireless service), launch and Party Pay history (accessed October 12, 2026)
- BBB: Visible Service, LLC profile (accessed October 12, 2026)
- Apple App Store: Visible mobile (accessed October 12, 2026)
- BestPhonePlans: Visible plans and support (accessed October 12, 2026)
- FCC: File a consumer complaint (accessed October 12, 2026)
- Business Wire: J.D. Power 2026 U.S. Wireless Carrier Satisfaction Study, Volume 2 (July 30, 2026) (accessed October 13, 2026)
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